Call Center Features
destination specified by those digits. There are many different applications of the Call Vectoring feature, however, Call Vectoring is primarily used to handle the call activity of Automatic Call Distribution splits and skills.
Calling Party/Billing Number
Allows the system to transmit Calling Party Number/Billing Number (CPN/BN) information to an
Calling/Connected Party Number
(CPN) Restriction
Per Line CPN Restriction
Users may block the Calling Party Number when originating calls. For ISDN calls, the CPN Presentation Indicator is encoded accordingly. For
If Per Line CPN Restriction is administered for a station, it will override any ISDN Trunk Group administration for sending Calling Party Number.
Per Call CPN Restriction
Users may indicate Calling Number privacy information. For ISDN calls, the CPN Presentation Indicator is encoded accordingly. For
If Per Call CPN Restriction is activated for an outgoing call, it will override any Per Line CPN Restriction administration for the calling station, and will override any ISDN Trunk Group administration for sending Calling Number.
CallVisor Adjunct-Switch
Application Interface (ASAI)
Links DEFINITY ECS and adjunct applications. The interface allows adjunct applications to access DEFINITY ECS features and supply routing information to the system. CallVisor ASAI improves ACD agents’ call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the switch. The CallVisor ASAI interface may be used for Inbound Call Management, Out- bound Call Management, and office automation/messaging applications. It uses two transport types:
Issue 5 January 1998 |
