Lucent Technologies 555-230-024 manual Adm, Adu, Aim, Aiod

Glossary and Abbreviations

adjunct-controlled split

An ACD split that is administered to be under adjunct control. Agents logged into such splits must do all telephony work, ACD login/ logout, and changes of work mode through the adjunct (except for auto-available adjunct-controlled splits, whose agents may not log in/out or change work mode).

adjunct-monitored call

An adjunct-controlled call, active-notification call, or call that provides event reporting over a domain-control association.

Adjunct-Switch Application Interface (ASAI)

A recommendation for interfacing adjuncts and communications systems, based on the CCITT Q.932 specification for layer 3.

ADM

Asynchronous data module

administer

To access and change parameters associated with the services or features of a system.

Administered Connection (AC)

Afeature that allows the switch to automatically establish and maintain end-to-end connections between access endpoints (trunks) and/or data endpoints (data modules).

administration group

See capability group.

administration terminal

A terminal that is used to administer and maintain a system. See also terminal.

Administration Without Hardware (AWOH)

A feature that allows administration of ports without associated terminals or other hardware.

ADU

See asynchronous data unit (ADU).

AE

See access endpoint.

after-call work (ACW) mode

A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to perform ACD-related activities such as filling out a form after an ACD call.

AG

ASAI Gateway

agent

A person who receives calls directed to a split. A member of an ACD hunt group or ACD split. Also called an ACD agent.

agent report

A report that provides historical traffic information for internally measured agents.

AIM

Asynchronous interface module

AIOD

Automatic Identification of Outward Dialing

555-230-024 Issue 5 January 1998 GL-3