Lucent Technologies 555-230-024 manual Cama, Carr-Pow, Cas

Glossary and Abbreviations

receive incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.

call-control capabilities

Capabilities (Third Party Selective Hold, Third Party Reconnect, Third Party Merge) that can be used in either of the Third Party Call Control ASE (cluster) subsets (Call Control and Domain Control).

Call Detail Recording (CDR)

A feature that uses software and hardware to record call data (same as CDRU).

Call Detail Recording utility (CDRU)

Software that collects, stores, optionally filters, and outputs call-detail records.

Call Management System (CMS)

An application, running on an adjunct processor, that collects information from an ACD unit. CMS enables customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a communications system.

call-reference value (CRV)

An identifier present in ISDN messages that associates a related sequence of messages. In ASAI, CRVs distinguish between associations.

call vector

A set of up to 15 vector commands to be performed for an incoming or internal call.

callback call

A call that automatically returns to a voice-terminal user who activated the Automatic Callback or Ringback Queuing feature.

call-waiting ringback tone

A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in the United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting feature is activate and that the called party is aware of the waiting call. Tones in international countries may sound different.

call work code

A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined events (such as account codes, social security numbers, or phone numbers) on ACD calls.

CAMA

Centralized Automatic Message Accounting

carrier

An enclosed shelf containing vertical slots that hold circuit packs.

carried load

The amount of traffic served by traffic-sensitive facilities during a given interval.

CARR-POW

Carrier Port and Power Unit for AC Powered Systems

CAS

Centralized Attendant Service or Call Accounting System

CCS or hundred call seconds

A unit of call traffic. Call traffic for a facility is scanned every 100 seconds. If the facility is busy, it is assumed to have been busy for the entire scan interval. There are 3600 seconds per hour. The Roman numeral for 100 is the capital letter C. The abbreviation for call seconds is CS. Therefore,

GL-10Issue 5 January 1998 555-230-024