About This Book | Lucent Technologies 555-230-024 instruction

About This Book

What Is the Purpose of This Book?

This book provides general information about the components and capabilities of the DEFINITY® Enterprise Communications Server (referred to as DEFINITY ECS or the system). It also discusses practical and creative applications for the DEFINITY ECS platform.

This document covers information related to DEFINITY ECS Release 6, and includes all incremental releases up to and including Release 6.2. For details about changes for Release 6.1, refer to DEFINITY Enterprise Communications Server Release 6.1, Change Description, 555-230-474, Issue 1. For details about changes in R6.2, refer to DEFINITY Enterprise Communications Server R6.2 Change Description, 555-230-476, Issue 1.

Who Should Read This Book?

This book is written for those who are considering the purchase of a DEFINITY ECS system and for Lucent Technologies representatives and distributors who need high-level information about the system and how it can be used.

What Is in This Book?

This book discusses all DEFINITY capabilities available world-wide. It defines common, practical solutions and suggests unusual, creative ones.

NOTE:

Some products are unavailable in some countries. Please check with your local distributor for further information about which features and solutions are available to you.

555-230-024

Issue 5 January 1998 xxi

Image 21

Lucent Technologies 555-230-024 manual About This Book, What Is the Purpose of This Book?, Who Should Read This Book?

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits What Is in This Book? What Is the Purpose of This Book?About This Book Who Should Read This Book?Page Trademarks and Service Marks How Should I Use This Book?Conventions Used in This Book Other References Voice Power Unix How Can I Make Comments About This Book? How Can I Order Other Books? About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server Introduction Definity ECS Advantages AdaptableExpandable Reliable/Recoverable IntegratingState of the Art Definity ECS a Global Multimedia Platform International Capabilities Hardware Center Stage SwitchProcessor Port Network Expansion Port Network Carriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier Cabinets Shows a Compact Modular Cabinet Compact Modular Cabinets Shows a typical single-carrier cabinet Single-Carrier Cabinets Typical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier Cabinets Standard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect Configurations Configuring for Reliability/Recoverability Reliability and Recoverability High Reliability Standard Reliability High Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability 11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Remote Service PowerSoftware Industry Applications Ensure Reliable Telephone Service Higher EducationOrganize Course Offerings and Events Communicate Easily with the Outside World Coordinate Information and Services Teach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs Healthcare Improve Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs Hospitality Enhance Guest Services Improve Operating Efficiency and Safety Specialized Definity ECS Solutions Tenant Partitioning Financial Services Network Regional and Global Offices Automate Routine Transactions Call Center SIG Global Networking Group Video Systems Improve Customer Service Wholesale Distribution Provide Convenient Access to Product Information Automate or Streamline Ordering ProceduresProvide Retailer Feedback to Suppliers Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Applications Vector Directory Numbers and VectorsSpecial Treatment for Selected Callers Night Treatment Look-Ahead Interflow Off-loading of Periodic Excess CallsInformation Announcements for the Calling Party Expert Agent Selection Call Prompting Logical Agent Call Distribution Based on Skill Voice Response Integration Direct Agent CallingReason Codes Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application Interface CentreVu Call Management System Basic Call Management System CentreVu Supervisor Call Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface Architecture CallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor Services Other Vendor Products CallVisor Asai Maintenance Services PassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect Configurations PassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity Lodging Additional Features Language OptionsCall Accounting Attendant Backup Definity ECS Hospitality EnhancementsMessage Tandeming Attendant Crisis Alert E911/CAMA Trunk Communications with Property Management Systems Cordless Solution Mobility Solutions TransTalk Medium Range Mobility Solution Long Range Mobility Solutions Long Range Mobility Solutions Forum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Telecommuting Solutions Definity ExtenderLucent Technologies TelecommuterModule Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for Telecommuting Personal Station Access Audix Features for TelecommutingStation Security Codes Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8 Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications Protocol ISDN-PRI High Speed Links Data Modules Series Data Modules Modems and Modem Pooling Asynchronous Data Unit Definity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing Solutions Definity Audix Voice Messaging System Reliability and Security Easy Installation and Expansion Best Solution WorldwideImproved Clarity Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10 Bridged Call Appearance Abbreviated DialingConference Display of ISDN/PPM Charge Integrated Announcements Integrated DirectoryLast Number Dialed Call Coverage Leave Word CallingWhisper Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call Coverage Message-Retrieval Options Telephones and WorkstationsTelephones Analog Single-Line Telephones Isdn BRI Telephones DCP TelephonesTelephones for the Global Marketplace Series Telephones 555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing Products SoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStation Desktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11 High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and Services Group Video System Page MultiPoint Control Unit Desktop Conferencing Systems Arranging Conferences Qsig Global Networking Networking Solutions12 World Class Routing Time of Day Routing Network Management Features Automatic Route Selection Additional Network Feature Path ReplacementAutomatic Alternate Routing Look Ahead Routing Facility Restriction Level Generalized Route Selection Bearer Capability Class Remote Network Access Public Network Call Priority Mode of Release ControlCall Retention Forced Disconnect Network Interfaces and Equipment Authorization CodesIntrusion Re-Ring Tie Trunks Local Exchange TrunksAuxiliary Trunks Miscellaneous Trunks Digital Interfaces E1 InterfaceT1 Interfaces Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband Signaling Isdn Service Upgrade Solutions13 Connecting to a Network Amortizing Replacement CostsEnsuring Uninterrupted Service Storing New Equipment Re-training AdministratorsMaking Optimum Use Available Lines Backward Compatibility Seamless Integration System Management Solutions System Management Terminal Applications Definity ECS Management TerminalDefinity G3 Management Applications Page Terranova ECS Administration Definity G3 Fault ManagementOneVision Enterprise Network Management Applications System Access System Access Interface SupportDefinity G3 Proxy Agent Administration Without Hardware Terminal AdministrationConcurrent User Sessions Host Interface Terminal Translation Initialization Basic Reporting Scheduling Performance Measurements Page Page ECS Reports Generator Page Call Detail Recording Features Call Charge InformationCall Detail Recording Call Accounting Systems Call Detail Recording Devices Call Accounting System Terminal Call Accounting System for Windows Security Intuity Call Accounting SystemSecurity Violation Notification Call Restrictions Features Automatic Alternate Routing AAR Automatic Routing FeaturesAutomatic Route Selection ARS AAR/ARS Overlap Sending AAR/ARS Partitioning Alternate Facility Restriction LevelsFacility Restriction Levels Traveling Class Marks Subnet Trunking Administered Connections Basic FeaturesAdministrable Language Displays Alphanumeric Dialing Attendant Backup Alerting Alternate Operations Support System Alarm NumberAnswer Detection Attendant Auto-Manual Splitting Attendant Call Waiting Attendant Control of Trunk Group AccessAttendant Calling of Inward Restricted Stations Attendant Console Attendant Direct Extension Selection With Busy Lamp Field Attendant Override of Diversion FeaturesAttendant Direct Trunk Group Selection Attendant Display Attendant Release Loop Operation Attendant RecallAttendant Serial Calling Audible Message Waiting Automatic Callback Auto Start and Don’t SplitAutomatic Circuit Assurance Automatic Incoming Call Display Block Collect Call Automatic Transmission Measurement SystemBridged Call Appearance Multi-Appearance Telephone Bridged Call Appearance Single-Line Telephone Bulletin Board Busy Verification of Terminals and TrunksCall Charge Information Call Coverage Call Detail RecordingCall Forwarding Code Calling Access Class of ServiceCall Park Call Pickup Data Call Setup Customer-Provided Equipment AlarmConference Attendant Conference Terminal Dial Access to Attendant Default DialingData Hot Line Data Privacy Emergency Access to the Attendant Dialed Number Identification ServiceExtended User Administration Redirected Calls Distinctive Ringing Fiber Link Administration External Device AlarmingFacility Busy Indication Facility Test Calls Hold Hold AutomaticHunt Groups Intercept Treatment Individual Attendant Access Intercom Automatic Intercom DialInternal Automatic Answer Manual Originating Line Service Loudspeaker Paging AccessLine Lockout Listed Directory Number Misoperation Handling Manual signalingModem Pooling Multi-Appearance Preselection and Preference Night Service Music-on-Hold Access PC/PBX Connection Power Failure TransferPersonalized Ringing Priority Calling Privacy Manual Exclusion Recall signalingPull Transfer Recorded Announcements Remote Access Recorded Telephone Dictation AccessRinging Abbreviated and Delayed Restriction Controlled Send All Calls Telephone Self AdministrationStation Hunting Temporary Bridged Appearance Terminating Extension Group Timed Reminder and Attendant Timers Transfer Trunk Group Busy/Warning Indicators to AttendantTransfer Outgoing Trunk to Outgoing Trunk Trunk Flash Visually Impaired Attendant Service Trunk Identification By AttendantTrunk-to-Trunk Transfer Voice Terminal Alerting Options Voice Message RetrievalVoice Terminal Display World Class Tone Detection Call Center Features Basic Call Management System Automatic Call DistributionCall Management System CMS Call Prompting CallVisor Adjunct-Switch Application Interface Asai Calling Party/Billing NumberPer Call CPN Restriction Expert Agent Selection Direct Agent AnnouncementFlexible Billing Inbound Call Management Look-Ahead Interflow Intraflow and InterflowMalicious Call Trace Multiple Call Handling Redirection on No Answer Service ObservingVDN in a Coverage Path VDN of Origin Announcement Voice Response Integration Hospitality FeaturesVuStats Attendant Room Status Do Not Disturb Hospitality ServicesDual Wakeup Room Activated Wakeup With Tones Property Management System PMS Digit to Insert/Delete Multimedia FeaturesSingle-Digit Dialing and Mixed Station Numbering Multimedia call Early Answer on vectors and stations Multimedia data conferencing T.120 via ESM Multimedia Call Handling Private Networking Features DCS Alphanumeric Display for Terminals DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Automatic Callback DCS Call Waiting DCS Call ForwardingDCS Distinctive Ringing DCS Leave Word Calling DCS Over ISDN-PRI D-channel Extended Trunk AccessDCS Trunk Group Busy/Warning Indication DCS With Reroute Extension Number Portability Private Network AccessInter-PBX Attendant Calls Node Number Routing Qsig Call Forwarding Diversion Qsig Call OfferQsig Call Transfer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSI Qsig Called/Busy Name Display Qsig Path ReplacementQsig Path Retention Transit CounterPage DS1 Trunk Service Trunk Group FeaturesIsdn General R6 BRI Trunk Enhancements Full Etsi Functionality NT Qsig Peer ProtocolAutomatic TEI Layer 1 Deactivation Facility and Non-Facility Associated Signaling Call-by-Call Service SelectionWideband Switching Multiple Subscriber Number MSN Limited System Capacity LimitsB OverviewMultiple Offer Categories Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity Limits Automatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Administration ReferencesBasic Definity ECS Documents Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance 555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6 CentreVu CMS Application-Specific Documents Definity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACD Hospitality Definity ECS Release 6 Hospitality Operations , Issue 4 References 10Issue 5 January 555-230-024 Numerics GlossaryGL and Abbreviations Accunet AdapADC ADU ADMAIM Aiod ALM-ACK AlboAMW ANI Asai ARSATB ATD Audix ATM AVD AUXAwoh AWG Bcms BCCBCT BER BTU CacrCAG Cama CARR-POWCAS CBC CA-TSCCcis Ccitt CEM CdruCEPT1 Cispr Cmdr CMSCOR CPE COSCPN CPN/BN CSU CssoCTS CWC DCO DCEDCP DCS Diod Did DLC DivaDldm DMI DOT DossDPM DPR DXS DwbsEAL Ebcdic EPN EMIEprom Epscs FAC FAT FASFAX FCC G3-MT G3-MAGptr GRS Hnpa IASICC Icdos ICDIcht ICI Intercept tone Integrated Services Digital Network IsdnInterface Internal call Isdn InwatsIS/DTT ISN LAP-D LANLapd Lata LSU LinlLWC MAC Mapd MAPMA-UUI MCC MET MEMMFB MIM Mpdm MOSMS/T MSA Mtdm MssnetMTP MTT NAU NanpNCA/TSC Ncoss NPE NPANQC NSE Osha OQTOSI OSS PCM PBXPcol Pcolg PMS PLSPNA POE PSC ProcrPsdn PTC Osig QppcnRAM RBS RFP RENRhnpa Rinl Rose RSCSabm SAC SDI SddnSdlc SDN SSI SpidSSM SSV Sysam SXS Tabs TaasTAC TCM TOP TODTSC TTI TTY TttnUAP Uart VDN VARVIS Vlsi WSA WSSZCS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics Index IN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024