Lucent Technologies 555-230-024 Call Center Documents, BCS Products Security Handbook, Issue 6

Call Center Documents

BCS Products Security Handbook, Issue 6, 555-025-600

Provides information about the risks of telecommunications fraud and measures for addressing those risks and preventing unauthorized use of BCS products. This document is intended for telecommunications managers, console operators, and security organizations within companies.

DEFINITY ECS Release 6— Terminals and Adjuncts Reference, Issue 9, 555-015-201

Provides descriptions of the peripheral equipment that can be used with System 75, System 85, DEFINITY Communications System, and DEFINITY ECS. This document is intended for customers and Lucent Technologies account teams for selecting the correct peripherals to accompany an ECS. The Release 5 version of this document applies to Release 6 as well.

DEFINITY ECS — Telephone Guide Builder, Issue 4, 555-230-755

Provides capability to produce laser-printed documentation for specific telephones. The software is supported by a comprehensive user’s guide and on-line help. This product requires a 386 PC, minimum of 6MB disk space, minimum of 4MB RAM, a printer supported by Microsoft GDI printer drive, and Microsoft Windows 3.1 or higher. A mouse is recommended. This document applies to Release 6 as well as earlier DEFINITY systems.

Call Center Documents

These documents are issued for DEFINITY ECS Call Center applications.

DEFINITY

DEFINITY ECS Release 6 — Call Vectoring/EAS Guide, Issue 1, 585-230-521

Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment. This document applies to Release 6 as well as earlier DEFINITY systems.

It is provided in two parts: tutorial and reference. The tutorial provides step-by-step procedures for writing and implementing basic vectors. The reference includes detailed descriptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System).

555-230-024 Issue 5 January 1998 C-5