commands, 3-8Expected Wait Time, 3-5hunt groups, 3-6,3-7information announcements, 3-7Look-Ahead Interflow, 3-7night treatment, 3-6
priority treatment, 3-6queuing, 3-5,3-7
Voice Response Integration, 3-10call work codes, ACD, 3-4Call-by-Call Service Selection, 12-13Called Party Control, 12-7
Calling Party Control, 12-7Calling-Party Name Display, 12-20CallMaster digital telephones, 3-4
CallVisor adjunct switch application interface (ASAI) adjuncts supported, 1-23
application programming, 4-5architecture, 4-5
Call Center, 3-11capabilities, 4-3DEFINITY ECS, 4-7description, 4-2
First Party Call Control, 4-3Gateway, 4-8
implementation services available, 4-8inbound call center application, 4-4ISDN Advice of Charge, 4-4maintenance, 4-4
maintenance services, 4-9
Notification Application Service Element, 4-3request feature, 4-4
services, 4-8set values, 4-4
Stratus Adjunct Interface, 4-9
Third Party Call Control, 4-3value queries, 4-4
CallVisor for UNIX, 4-6carriers, 1-15
control, 1-16description, 1-6installation, 1-12switch node, 1-14
center stage switches configurations, 1-14connected systems, 1-14description, 1-5duplex systems, 1-20processor port networks, 1-16
central office trunks, 12-9central processing units, 1-5Centralized Attendant Service, 12-16Centralized Messaging, 12-20CentreVu Call Management System, 3-13
Call Center, 3-12hunt groups, 3-12CentreVu Supervisor
CentreVu Call Management System, 3-13
channels B, 12-13bearer, 12-12
D, 12-13,12-15data, 12-12delta, 12-12
Class of Restriction reports, 14-8
Class of Service reports, 14-9
commands
Call Vectoring, 3-8converse, 3-11route-to number, 3-7vector, 3-5
communications paths, connections, 1-21compact single-carrier cabinets, 1-6,1-7company directories, 4-2
computer telephone integration, 4-10Computer-Telephone Integration (CTI) products, 4-1Computer-Telephone Integration (CTI), Call Center, 3-18Conference
description, 10-2
Quorum A-28bridge, 10-12three-way, analog telephones, 10-8
configurations
center stage switches, 1-14critical reliability, 1-19
DEFINITY ECS with alternate voice/data DS1 interface, 12-11
direct-connect,1-14high reliability, 1-16main/satellite/tributary, 12-17recovery, 1-15redundancy, 1-16reliability, 1-15
remote service, 1-26standard, 1-12standard reliability, 1-16
connections adjuncts, 1-23administered, 8-3
between center stage switch and processor port network, 1-16
between processor port networks and expansion port networks, 1-23
DEFINITY ECS, 1-22
distributed communications system (DCS), 1-25network, 1-25
RS-232 ports, 1-23system, 1-21telephone, 1-24
to communications paths, 1-21
to Service Upgrade Solutions network, 13-2to typical adjuncts, 1-23
consoles, 4-2control cabinets, 1-9control carriers, 1-16
