Lucent Technologies 555-230-024 manual Telecommuting Solutions, Definity Extender

Telecommuting Solutions 7

Lucent Technologies research, supported by industry studies, shows that tele- commuters are generally 15 to 30 percent more productive when they work at home. They convert travel time into productive work time, are less likely to be dis- tracted by normal office routines, and frequently end up working longer hours with greater output. During severe weather, they can continue working when oth- ers cannot.

Special DEFINITY system modules are available for telecommuting. In addition, many standard DEFINITY ECS and voice messaging features work well for telecommuters.

DEFINITY Extender

DEFINITY Extender allows you to use a fully functional DCP telephone at a remote location. The telephone looks and performs exactly as if it were directly connected to your office DEFINITY ECS.

The system uses a module at the DEFINITY system and a module at the remote location to provide full service. The Extender works with the 8410D, the 8434, and the 603E DCP telephones. Since these DCP phones have displays, the system works well for call center agents working from home. A dial-in number and password makes the system reasonably secure from unauthorized use.

Lucent Technologies TelecommuterModule

Lucent Technologies Telecommuter Module is a lower-end telecommuting solu- tion that is ideal for telecommuters who are not necessarily call center agents. Incoming calls are redirected to the telecommuter’s home number and redirected

555-230-024 Issue 5 January 1998 7-1