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Install
Amortizing Replacement Costs
Standard Configurations
Data Call Setup
Definity G3 Fault Management
Digital Signal Level
Attendant Backup
Reliable/Recoverable
What is
Voice Power Unix
Page 162
Image 162
Desktop Solutions
10-16
Issue 5 January 1998
555-230-024
Page 161
Page 163
Page 162
Image 162
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Page 163
Contents
Definity
Trademarks
Contents
Industry Applications
Call Center Solutions
Computer-Telephone Integration Solutions
Mobility Solutions
Voice Processing Solutions
Multimedia Solutions
Networking Solutions
Service Upgrade Solutions
Features
Contents
Contents
Contents
Contents
Contents
Contents
Qsig
System Capacity Limits
About This Book
What Is the Purpose of This Book?
What Is in This Book?
Who Should Read This Book?
Page
Trademarks and Service Marks
How Should I Use This Book?
Conventions Used in This Book
Voice Power Unix
Other References
How Can I Order Other Books?
How Can I Make Comments About This Book?
About This Book Xxvi Issue 5 January 555-230-024
Introduction
Definity Enterprise Communications Server
Definity ECS Advantages
Adaptable
Expandable
Reliable/Recoverable
Integrating
State of the Art
International Capabilities
Definity ECS a Global Multimedia Platform
Processor Port Network
Center Stage Switch
Hardware
Expansion Port Network
Carriers and Cabinets
Compact Single-Carrier Cabinets
Compact Single-Carrier Cabinet
Compact Modular Cabinets
Shows a Compact Modular Cabinet
Single-Carrier Cabinets
Shows a typical single-carrier cabinet
Typical Cabinet Stack Four Cabinets Maximum
Multicarrier Cabinets
Shows a typical multicarrier cabinet
Standard Configurations
Standard Configurations
Direct-Connect Configurations
Center Stage Switch Configurations
Reliability and Recoverability
Configuring for Reliability/Recoverability
Standard Reliability
High Reliability
High Reliability, Directly Connected Definity ECS
High Reliability Center Stage Definity ECS
Critical Reliability
10. Critical Reliability, Directly Connected System
11. Critical Reliability Center Stage ECS System
Connections to ECS
12. Typical Definity ECS Connections
Adjunct Connections
Telephone Connections
Network Connections
Remote Service
Power
Software
Industry Applications
Ensure Reliable Telephone Service
Higher Education
Organize Course Offerings and Events
Coordinate Information and Services
Communicate Easily with the Outside World
Teach Many Students for Low Cost
Plan for Expansion and Innovation
Healthcare
Maximize Resources to Reduce Costs
Improve Response in a Busy Urban Environment
Maximize Productivity and Efficiency
Provide Highly Efficient Phone Service
Page
Improve Accessibility to Specialists
Page
Hospitality
Control Costs
Improve Operating Efficiency and Safety
Enhance Guest Services
Specialized Definity ECS Solutions
Financial Services
Tenant Partitioning
Automate Routine Transactions
Network Regional and Global Offices
SIG Global Networking
Call Center
Improve Customer Service
Group Video Systems
Wholesale Distribution
Provide Convenient Access to Product Information
Automate or Streamline Ordering Procedures
Provide Retailer Feedback to Suppliers
Page
Call Center Solutions
Automatic Call Distribution ACD
A Basic Example of Automatic Call Distribution
Page
Call Vectoring
Special Treatment for Selected Callers
Vector Directory Numbers and Vectors
Applications
Night Treatment
Look-Ahead Interflow
Off-loading of Periodic Excess Calls
Information Announcements for the Calling Party
Call Prompting
Expert Agent Selection
Call Distribution Based on Skill
Logical Agent
Voice Response Integration
Direct Agent Calling
Reason Codes
CallVisor Adjunct Switch Application Interface
Home Agent/DEFINITY Extender
CentreVu Call Management System
CentreVu Supervisor
Basic Call Management System
Call Center Summary
A Definity Call Center
On next
Call Center Summary
Call Center Solutions
Computer-Telephone Integration Solutions
Definity PC Console
Capabilities
Page
Architecture
Application Programming Interface
CallVisor for Unix
Definity ECS
CallVisor Services
CallVisor Asai Gateway
CallVisor Asai Maintenance Services
Other Vendor Products
PassageWay
PassageWay Direct Connection
Page
PassageWay Direct Connect Configurations
PassageWay Fast Call for Direct Connection
PassageWay Telephony Services
Hospitality Solutions
Definity ECS
Definity ECS Hospitality Integration
Intuity Lodging
Fax Messaging
Additional Features
Language Options
Call Accounting
Attendant Backup
Definity ECS Hospitality Enhancements
Message Tandeming
E911/CAMA Trunk
Attendant Crisis Alert
Communications with Property Management Systems
Mobility Solutions
Cordless Solution
Medium Range Mobility Solution
TransTalk
Long Range Mobility Solutions
Long Range Mobility Solutions
Definity Wireless Business System
Forum Personal Communications Manager
Page
Mobility Solutions 6Issue 5 January 555-230-024
Telecommuting Solutions
Definity Extender
Lucent Technologies TelecommuterModule
Definity ECS Features for Telecommuting
Remote Call Coverage Call Forwarding Off-Net
Personal Station Access
Audix Features for Telecommuting
Station Security Codes
Conversant Features for Telecommuting
Data Management Solutions8
Data Communications Capabilities
Data Management Features
Digital Signal Level
Digital Interfaces
Digital Communications Protocol
Digital Multiplexed Interface
ISDN-PRI
Data Modules
High Speed Links
Series Data Modules
Asynchronous Data Unit
Modems and Modem Pooling
Definity ECS Modem Pooling
Mode Code Interface
Data Management Solutions 12Issue 5 January 555-230-024
Voice Processing Solutions
Definity Audix
Definity Audix Voice Messaging System
Reliability and Security
Easy Installation and Expansion
Best Solution Worldwide
Improved Clarity
Summary of Definity Audix Features
Intuity Messaging Solutions
Intuity Message Manager
Intuity Conversant System
Voice Messaging Systems and Call Coverage
Page
Conversant Form Filler Plus
Desktop Solutions10
Telephone Features
Conference
Abbreviated Dialing
Bridged Call Appearance
Display of ISDN/PPM Charge
Integrated Announcements
Integrated Directory
Last Number Dialed
Call Coverage
Leave Word Calling
Whisper
Coverage Paths for a Manager
Voice Messaging and Call Coverage
Typical Definity ECS Call Coverage Options
Telephones
Telephones and Workstations
Message-Retrieval Options
Analog Single-Line Telephones
Telephones for the Global Marketplace
DCP Telephones
Isdn BRI Telephones
Series Telephones
555-230-024 Issue 5 January 1998
Series Telephones
Series Telephone
Teleconferencing Products
Quorum A-28 Conference Bridge
SoundStation Audioconferencing Systems
Soundstation EX with External Microphones
SoundStation
SoundStation EX
Desktop Solutions 10-16Issue 5 January 555-230-024
Multimedia Solutions11
Multimedia complex
High-Level feature description
Multimedia Call Handling
11-4Issue 5 January 555-230-024
Definity ECS Multimedia Call Handling
Video Products and Services
Multimedia Applications Server Interface
Group Video System
Page
Desktop Conferencing Systems
MultiPoint Control Unit
Arranging Conferences
Networking Solutions12
Qsig Global Networking
World Class Routing
Network Management Features
Time of Day Routing
Automatic Alternate Routing
Additional Network Feature Path Replacement
Automatic Route Selection
Look Ahead Routing
Generalized Route Selection
Facility Restriction Level
Remote Network Access
Bearer Capability Class
Call Retention
Mode of Release Control
Public Network Call Priority
Forced Disconnect
Intrusion
Authorization Codes
Network Interfaces and Equipment
Re-Ring
Auxiliary Trunks
Local Exchange Trunks
Tie Trunks
Miscellaneous Trunks
Digital Interfaces
E1 Interface
T1 Interfaces
Stratum 3 Clock
Isdn
Isdn
Definity ECS and Isdn
Isdn
Centralized Attendant Service
Main/Satellite/Tributary
Electronic Tandem Network
SDN
Definity ECS as Part of a DCS
Wideband Signaling
Distributed Communications System and Isdn
Isdn
Service Upgrade Solutions13
Connecting to a Network
Amortizing Replacement Costs
Ensuring Uninterrupted Service
Making Optimum Use Available Lines
Re-training Administrators
Storing New Equipment
Backward Compatibility
Seamless Integration
System Management Solutions
System Management Terminal Applications
Definity ECS Management Terminal
Definity G3 Management Applications
Page
Terranova ECS Administration
Definity G3 Fault Management
OneVision Enterprise Network Management Applications
System Access
System Access Interface Support
Definity G3 Proxy Agent
Concurrent User Sessions
Terminal Administration
Administration Without Hardware
Host Interface
Terminal Translation Initialization
Scheduling
Basic Reporting
Performance Measurements
Page
Page
ECS Reports Generator
Page
Call Detail Recording Features
Call Charge Information
Call Detail Recording
Call Detail Recording Devices
Call Accounting Systems
Call Accounting System for Windows
Call Accounting System Terminal
Security
Intuity Call Accounting System
Security Violation Notification
Call Restrictions
Features
Automatic Route Selection ARS
Automatic Routing Features
Automatic Alternate Routing AAR
AAR/ARS Overlap Sending
AAR/ARS Partitioning
Alternate Facility Restriction Levels
Facility Restriction Levels Traveling Class Marks
Subnet Trunking
Administrable Language Displays
Basic Features
Administered Connections
Alphanumeric Dialing
Answer Detection
Alternate Operations Support System Alarm Number
Attendant Backup Alerting
Attendant Auto-Manual Splitting
Attendant Calling of Inward Restricted Stations
Attendant Control of Trunk Group Access
Attendant Call Waiting
Attendant Console
Attendant Direct Trunk Group Selection
Attendant Override of Diversion Features
Attendant Direct Extension Selection With Busy Lamp Field
Attendant Display
Attendant Serial Calling
Attendant Recall
Attendant Release Loop Operation
Audible Message Waiting
Automatic Circuit Assurance
Auto Start and Don’t Split
Automatic Callback
Automatic Incoming Call Display
Bridged Call Appearance Multi-Appearance Telephone
Automatic Transmission Measurement System
Block Collect Call
Bridged Call Appearance Single-Line Telephone
Bulletin Board
Busy Verification of Terminals and Trunks
Call Charge Information
Call Coverage
Call Detail Recording
Call Forwarding
Call Park
Class of Service
Code Calling Access
Call Pickup
Conference Attendant
Customer-Provided Equipment Alarm
Data Call Setup
Conference Terminal
Data Hot Line
Default Dialing
Dial Access to Attendant
Data Privacy
Extended User Administration Redirected Calls
Dialed Number Identification Service
Emergency Access to the Attendant
Distinctive Ringing
Facility Busy Indication
External Device Alarming
Fiber Link Administration
Facility Test Calls
Hold
Hold Automatic
Hunt Groups
Individual Attendant Access
Intercept Treatment
Intercom Automatic
Intercom Dial
Internal Automatic Answer
Line Lockout
Loudspeaker Paging Access
Manual Originating Line Service
Listed Directory Number
Modem Pooling
Manual signaling
Misoperation Handling
Multi-Appearance Preselection and Preference
Music-on-Hold Access
Night Service
Personalized Ringing
Power Failure Transfer
PC/PBX Connection
Priority Calling
Pull Transfer
Recall signaling
Privacy Manual Exclusion
Recorded Announcements
Ringing Abbreviated and Delayed
Recorded Telephone Dictation Access
Remote Access
Restriction Controlled
Station Hunting
Telephone Self Administration
Send All Calls
Temporary Bridged Appearance
Timed Reminder and Attendant Timers
Terminating Extension Group
Transfer Outgoing Trunk to Outgoing Trunk
Trunk Group Busy/Warning Indicators to Attendant
Transfer
Trunk Flash
Visually Impaired Attendant Service
Trunk Identification By Attendant
Trunk-to-Trunk Transfer
Voice Terminal Display
Voice Message Retrieval
Voice Terminal Alerting Options
World Class Tone Detection
Call Center Features
Call Management System CMS
Automatic Call Distribution
Basic Call Management System
Call Prompting
CallVisor Adjunct-Switch Application Interface Asai
Calling Party/Billing Number
Per Call CPN Restriction
Flexible Billing
Direct Agent Announcement
Expert Agent Selection
Inbound Call Management
Malicious Call Trace
Intraflow and Interflow
Look-Ahead Interflow
Multiple Call Handling
VDN in a Coverage Path
Service Observing
Redirection on No Answer
VDN of Origin Announcement
VuStats
Hospitality Features
Voice Response Integration
Attendant Room Status
Dual Wakeup
Hospitality Services
Do Not Disturb
Room Activated Wakeup With Tones
Single-Digit Dialing and Mixed Station Numbering
Multimedia Features
Property Management System PMS Digit to Insert/Delete
Multimedia call Early Answer on vectors and stations
Multimedia Call Handling
Multimedia data conferencing T.120 via ESM
Private Networking Features
DCS Attendant Display
DCS Attendant Control of Trunk Group Access
DCS Alphanumeric Display for Terminals
DCS Automatic Callback
DCS Distinctive Ringing
DCS Call Forwarding
DCS Call Waiting
DCS Leave Word Calling
DCS Trunk Group Busy/Warning Indication
Extended Trunk Access
DCS Over ISDN-PRI D-channel
DCS With Reroute
Inter-PBX Attendant Calls
Private Network Access
Extension Number Portability
Node Number Routing
Qsig Call Forwarding Diversion
Qsig Call Offer
Qsig Call Transfer
Qsig Manufacturers Specific Information MSI
Qsig Name and Number Identification
Qsig Path Retention
Qsig Path Replacement
Qsig Called/Busy Name Display
Transit Counter
Page
Isdn General
Trunk Group Features
DS1 Trunk Service
R6 BRI Trunk Enhancements
Automatic TEI
NT Qsig Peer Protocol
Full Etsi Functionality
Layer 1 Deactivation
Wideband Switching
Call-by-Call Service Selection
Facility and Non-Facility Associated Signaling
Multiple Subscriber Number MSN Limited
System Capacity LimitsB
Overview
Multiple Offer Categories
Table B-1. Offer Category a vs. B
System Capacity Limits
Abbreviated Dialing AD
Automatic Call Distribution ACD
Next
Attendant Service
Automatic Callback Calls
Call Appearances
Call Forwarding
CallVisor Asai
Masi
External Device Alarming Expert Agent Selection EAS
Mldn
Paging
System Administration
Speech Synthesis Circuit Packs
Voice Terminals49
VuStats
555-230-024 Issue 5 January 1998 B-19
8403B default 8403B loaded with 3 CA 8410B default
Administration
References
Basic Definity ECS Documents
Installation and Maintenance
Definity ECS Release 6.2 Change Description, Issue 1
555-230-124
Definity ECS Release 6 Maintenance for R6r, Issue 2
BCS Products Security Handbook, Issue 6
Call Center Documents
Application-Specific Documents
CentreVu CMS
Definity ECS Release 6 Call Visor Asai Overview, Issue 2
ACD
Console Operations
Definity ECS Release 6 Hospitality Operations , Issue 4
Hospitality
References 10Issue 5 January 555-230-024
GlossaryGL and Abbreviations
Numerics
Accunet
Adap
ADC
AIM
ADM
ADU
Aiod
AMW
Albo
ALM-ACK
ANI
ATB
ARS
Asai
ATD
ATM
Audix
Awoh
AUX
AVD
AWG
BCT
BCC
Bcms
BER
BTU
Cacr
CAG
Cama
CARR-POW
CAS
Ccis
CA-TSC
CBC
Ccitt
CEPT1
Cdru
CEM
Cispr
Cmdr
CMS
COR
CPN
COS
CPE
CPN/BN
CTS
Csso
CSU
CWC
DCP
DCE
DCO
DCS
Did
Diod
Dldm
Diva
DLC
DMI
DPM
Doss
DOT
DPR
EAL
Dwbs
DXS
Ebcdic
Eprom
EMI
EPN
Epscs
FAC
FAX
FAS
FAT
FCC
Gptr
G3-MA
G3-MT
GRS
Hnpa
IAS
ICC
Icht
ICD
Icdos
ICI
Interface
Integrated Services Digital Network Isdn
Intercept tone
Internal call
IS/DTT
Inwats
Isdn
ISN
Lapd
LAN
LAP-D
Lata
LWC
Linl
LSU
MAC
MA-UUI
MAP
Mapd
MCC
MFB
MEM
MET
MIM
MS/T
MOS
Mpdm
MSA
MTP
Mssnet
Mtdm
MTT
NCA/TSC
Nanp
NAU
Ncoss
NQC
NPA
NPE
NSE
OSI
OQT
Osha
OSS
Pcol
PBX
PCM
Pcolg
PNA
PLS
PMS
POE
Psdn
Procr
PSC
PTC
RAM
Qppcn
Osig
RBS
Rhnpa
REN
RFP
Rinl
Sabm
RSC
Rose
SAC
Sdlc
Sddn
SDI
SDN
SSM
Spid
SSI
SSV
SXS
Sysam
TAC
Taas
Tabs
TCM
TSC
TOD
TOP
TTI
UAP
Tttn
TTY
Uart
VIS
VAR
VDN
Vlsi
WSA
WSS
ZCS
Glossary and Abbreviations GL-52Issue 5 January 555-230-024
Index
Numerics
IN-2Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-3
IN-4Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-5
IN-6Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-7
IN-8Issue 5 January 555-230-024
555-230-024 Issue 5 January 1998 IN-9
IN-10Issue 5 January 555-230-024