Lucent Technologies 555-230-024 manual Capabilities

CallVisor Adjunct Switch Application Interface

AT&T/Lucent Technologies has established development partnerships for ASAI with IBM, Hewlett-Packard, Dialogic, GIS, Tandem Computers, Stratus Computers, and Novell.

Lucent Technologies is offering ASAI to meet specific customer needs for integration applications. These applications include incoming and outgoing call management, customer service, and office automation. ASAI satisfies the following requirements for these applications:

■Simultaneous delivery of information about a customer to a call center agent’s terminal with call delivery

■Set up, transfer, conference, and disconnect of calls controlled by a computer application rather than manually at a telephone

■Monitoring of calls arriving at particular extensions

■Routing of calls based on call information such as originating telephone number

■Controlling system features like “message waiting lamp”

■Agent login and out-of-call center groups through computers

Capabilities

CallVisor Adjunct Switch Application Interface. Defines eight application ser- vice elements that incorporate 48 separate capabilities provided by the DEFIN- ITY ECS system. The particular elements that are used in your application will depend on the computer-telephone integration product with which the system is communicating.

First Party Call Control. Used when the application is a communicating endpoint in the call to be monitored or controlled. For example, the application might involve a program on one PC making a call to a program on a second PC. An application using First Party Call Control capabilities is limited to monitoring and controlling only calls that are directed to it. The application can still take advantage of some of the more advanced features of ISDN, however, such as delivery of the calling-party number.

Third Party Call Control. Allows the computer application to control call functions for other endpoints on the system. For example, an application can specify two endpoints for a call and then request that the system establish a connection between those two endpoints. The application here is not a true endpoint in the call; it has merely used an ASAI message to request that the system make the call and notify it when the call has been made. Once established, the application can control the specific communication functions required by the call.

Notification Application Service Element. Allows an application to request delivery of information about events occurring in a system, such as alerting a station by an incoming call, or connecting or disconnecting from the call.

555-230-024 Issue 5 January 1998 4-3