Features
Attendant Direct Extension Selection
With Busy Lamp Field
Allows the attendant to keep track of extension status — whether the extension is idle or busy — and to place or extend calls to extension numbers without having to dial the extension number. The attendant can use this feature in two ways: using standard Direct Extension Selection access, or using enhanced Direct Extension Selection access.
Attendant Direct Trunk Group Selection
Allows the attendant direct access to an idle outgoing trunk by pressing the but- ton assigned to the trunk group. This feature eliminates the need for the attendant to memorize, or look up, and dial the trunk access codes associated with fre- quently used trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
Attendant Display
Shows
Attendant Intrusion (Call Offer)
Allows an attendant to enter an existing call to inform the person being called about a message or another call. Upon intrusion, tone may be applied if adminis- tered.
Attendant Override of Diversion Features
Allows an attendant to bypass diversion features such as Send All Calls and Call Coverage by putting a call through to an extension even when these diversion features are on. This feature, together with Attendant Intrusion, can be used to get an emergency or urgent call through to a telephone user.
Attendant Priority Queue
Places incoming calls to the attendant in an orderly queue when these calls can- not go immediately to the attendant. This feature allows you to define twelve dif- ferent categories of incoming attendant calls, including emergency calls, which are given the highest priority.
