Lucent Technologies 555-230-024 manual Performance Measurements

Performance Measurements

■Class-of-Service report lists the extensions that have a particular Class of Service value or that fall within a range of Class of Service values.

■Site Data report lists, by extension, the site data associated with stations in the system. Ranging and filtering capabilities are provided for selected site fields.

Performance Measurements

A number of performance measurements are available on DEFINITY ECS. These measurements are available in the form of switch-based reports for local or remote access, and can be collected for subsequent analysis and reporting by adjuncts and operation support systems using the operation support system interface protocol. These reports include:

■Call Coverage reports, which display measurements of the distribution of traffic offered to call-coverage groups. Separate reports for all calls and external calls are supplied. Each report has sections that define group attributes, provide a summary of coverage-group call dispositions, and show the disposition of traffic at each coverage point. You can select which coverage groups are monitored via administration. The fields are as follows:

—Group Attributes report the group number, number of principals, number and type of station (extension, Automatic Call Distribution) at each coverage point, and the number of ring cycles before the call is advanced to the next coverage point.

—Summary reports the number of calls offered, advanced to coverage, answered, and abandoned before being answered for all calls offered to the group and for external calls offered to the group.

■Coverage Points, which differs based on whether “All Calls” or “External Calls” is selected. The “All Calls” report shows detail data for all calls to the group; the “External Calls” report shows detail data for only the external calls offered to the group. For each coverage point in the group, the number of calls offered, abandoned while at that coverage point, and overflowing to the next coverage point are listed.

These measurements can be used to engineer group sizes at coverage points and to detect station user abuse of the call-coverage feature.

■Processor Occupancy report, which provides summary information on how heavily the processor is loaded. It includes fields giving peg counts of the number of various call types and total calling rates for the measurement period. The data fields of this report are:

—Processor occupancy for call processing (including the link subsystem) plus system management processes

—Call processing (including the link subsystem), system management, and packet interface processor occupancy

555-230-024 Issue 5 January 1998 14-9