Lucent Technologies 555-230-024 manual Computer-Telephone Integration Solutions

Contents

■CallVisor Adjunct Switch

	Application Interface	3-11
■	Home Agent/DEFINITY Extender	3-11
■ CentreVu Call Management System		3-12
■	CentreVu Supervisor	3-13
■ Basic Call Management System		3-13
■	Call Center Summary	3-14

4	Computer-Telephone Integration Solutions		4-1
	■	DEFINITY PC Console	4-2
	■ CallVisor Adjunct Switch Application Interface		4-2
		Capabilities	4-3
		Architecture	4-5
		Application Programming Interface	4-5
	■	CallVisor for UNIX	4-6
	■	CallVisor ASAI Gateway	4-8
	■	CallVisor Services	4-8
	■ CallVisor ASAI Maintenance Services		4-9
	■	Other Vendor Products	4-9
	■	PassageWay	4-10
		PassageWay Direct Connection	4-11
		PassageWay Fast Call for Direct Connection	4-13
		PassageWay Telephony Services	4-14

5	Hospitality Solutions	5-1
	■ INTUITY Lodging	5-4
	Fax Messaging	5-4
	Language Options	5-5
	Call Accounting	5-5
	Additional Features	5-5
	■ DEFINITY ECS Hospitality Enhancements	5-6

vi Issue 5 January 1998 555-230-024