Telecommuting Solutions
■Outcalling automatically dials a prearranged phone number or pager when messages are received in a user’s mailbox. The system tells whoever answers that messages have been received.
■Priority Outcalling provides outcalling notification of priority messages only. This allows the telecommuter to be relatively undisturbed by notifications of messages that do not require immediate attention.
■Call Answering for Nonresident Subscribers provides AUDIX System mailboxes for users who do not have an extension number on the DEFINITY system.
For example, when working at home, you set up Priority Outcalling so the system will call you when you have important messages. Then you activate a personal greeting that says something like, “Thanks for calling. I’m working away from the office today. I’ll be checking voice mail periodically, so please leave a message. If your message is urgent, press 2 after recording it. This will give your message priority status. The system will notify me of your priority message almost immediately.”
CONVERSANT Features for Telecommuting
The CONVERSANT Voice Information System also has
CONVERSANT also makes it easy for call center attendants to work at home using analog telephones. The HOME AGENT application assigns two analog ports on the DEFINITY system to each agent. The telecommuters appear to the system and to callers as
The agent working at home uses an analog feature telephone. No display information can be provided to the agent, but the CONVERSANT system can speak to the agent during a call, supplying call processing status and other information.
