GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Technician Handbook for Hospitality Installations | November 2000 |
Translations and Testing |
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Miscellaneous Translations | 146 |
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Assigning DID Number Feature Buttons
Assign the following feature buttons to use the DID number features:
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These buttons can be assigned to attendant consoles and backup telephones with console permissions. See “Attendant Console Button Layouts (Switch)” on page 106 and “Backup Telephone Button Layouts (Switch)” on page 116 for more information.
Considerations
■Call Coverage
Calls using a DID number will cover to the guest’s coverage path as if the guest’s extension was dialed.
■Call Coverage for Unassigned DID Numbers
Assign a special Call Coverage path for all DID numbers. This coverage should terminate to the attendant or to a recording stating that the number dialed is no longer in use. When the DID number is assigned to a guest room, the coverage follows the path for that guest. When the DID number is not being used, the call will go to the attendant or to a recording.
If the coverage goes to a special mailbox on the voice mail system, you can administer the system so the caller can dial 0 to get the front desk. For example, the recording could say “Thank you for calling the ABC Hotel. The guest you have called is no longer available at this number. Please press 0 for assistance.”
■Call Detail Recording
Incoming calls are recorded for the DID number, not the room extension number. Billing for incoming calls to DID numbers must be coordinated with the call accounting system vendor.
■Call Vectoring
You cannot route a vector step to an xdid or xdidvip station type.
■Collect Calls
In general, collect calls to DID guest room numbers should not be allowed. Check with your local telephone company to see if the incoming trunks can be administered to deny collect calls to the guest rooms.
