Avaya 555-231-743 manual Crisis Alert Switch, ARS Digit Analysis Table, Ani, Alrt

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	138

Crisis Alert (Switch)

Crisis Alert is a feature that sends a message to one or more attendant consoles, one or more digital display telephones, and to as many as three digital, numeric pagers when a guest or employee places a call to an emergency service agency (for example, 911). The message will help personnel identify where the emergency has occurred at the property.

To ensure that the Crisis Alert feature operates properly, you must administer ARS patterns to accept any combination of digits that guests could possibly dial while trying to dial the emergency service agency, and route the call to the correct location. For example, some guests might dial 9 (for an outside line) and then 911. Other guests may only dial 911. Without the correct routing patterns, the call will not go through. These screens show two examples of how this routing can be administered.

Assign a routing pattern and the alrt Call Type to the desired emergency service access code. For example, if your emergency service access code is 911, assign the 911 digit string to a routing pattern, and assign it the alrt Call Type. This takes care of the condition when the guest dials 9 (for local access) and then 911. If a guest only dials 911, you also want the call to route to the emergency service agency. You must assign a dialed string of 11 with a different routing pattern that removes the dialed digits 11 and inserts the dialed digit string 911. The following screens show these two examples administered as part of the ARS Digit Analysis Table.

change ars analysis 9						Page	1 of	2
		ARS DIGIT ANALYSIS TABLE
			Location: all			Percent Full:		6
Dialed	Total		Route	Call	Node	ANI
String	Min	Max	Pattern	Type	Num	Reqd
911	3	3	5	alrt		n
						n

n n n n n n n n