Avaya 555-231-743 manual Suite Telephones Switch

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	126

Suite Telephones (Switch)

There are two features that better enable the setup of suite telephones: Suite

Check-In and Station Hunt Before Coverage.

Suite Check-In allows the switch to check-in more than one telephone with one check-in command, whether the command is done from the switch or from the PMS. This is done by setting up a “hunt-to chain” between a primary telephone and up to 29 secondary telephones that are installed at different locations of a suite, or between telephones in separate rooms that have been linked as a suite of rooms. This feature does not apply to telephones that have bridged extensions of the primary extension; the secondary phones must have their own extension numbers.

For example, room 207 has three telephones, each with different extensions: 7207 (the primary extension), 7887, and 7897 (secondary extensions). You would administer station hunting from 7207 to 7887, and from 7887 to 7897. When you check in room 207 (extension 7207), the check-in process looks at the Hunt-To Station field, and if there is an extension in that field (in this case, 7887), that extension is also checked in. The system then checks the second extension’s Hunt-To Station field, and if there is an extension in that field (in this case, 7897), that extension is also checked in. You can link up to 30 stations as one suite of telephones. There is no limit to the number of suites you can create.

When two or more telephones are administered in this suite arrangement, you must also administer how incoming calls will be handled. There is a coverage option called Station Hunt Before Coverage. If Station Hunt Before Coverage is not enabled, calls to the primary extension (in this example, 7207) will go to coverage as specified in the coverage path criteria. If Station Hunt Before Coverage is enabled and there is a call to room 207 (extension 7207), if extension 7207 is busy, the call hunts to 7887. If extension 7887 is busy, the call hunts to extension 7897. If extension 7897 is busy, the call goes to coverage for extension 7207 (usually voice mail or the front desk). If any of the telephones in the station hunting group are idle, the call rings at that telephone and, when not answered, goes to coverage for extension 7207 (the primary extension). It is important to remember that hunting occurs only when an extension is busy, not when a call goes unanswered.