Avaya 555-231-743 manual Assigning did Numbers to Guest Rooms Switch

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	143

Assigning DID Numbers to Guest Rooms (Switch)

Front desk personnel can assign a DID number to a guest room when the guest checks in, or at any time during the guest’s stay. A DID number gives the guest a direct phone number to his or her room that can be shared with family or business associates. A DID number also enhances guest security by allowing people to contact guests without giving out the guest room number. The DID number can be dialed as an extension from within the property, or as a 7- or 10-digit number by callers outside of the property. These numbers are selected from a block of DID numbers purchased by the customer from the customer’s local telephone company.

DID numbers can be assigned to guest rooms using two different features:

■Automatic Selection of DID Numbers, or

■Custom Selection of VIP DID numbers.

Automatic Selection of DID Numbers allows the switch to automatically assign a DID number to a guest room when the guest checks in. The switch selects the DID numbers from an administered set of DID numbers that have been designated for automatic assignment. The numbers are selected on a rotating basis, with the oldest DID number assigned with each new check-in. After the switch assigns a DID number, the number can be viewed and changed manually from an attendant console or backup telephone. The pool of DID numbers used for this feature is separate from the pool of numbers used for the Custom Selection of VIP DID Numbers feature.

Custom Selection of VIP DID Numbers allows the switch to assign a special DID number to a guest room when a guest checks in. The front desk personnel select the DID numbers from an administered set of DID numbers that have been designated for custom, or repeat, assignment. This feature is used for VIP guests that wish to have the same DID number every time they check in to the property. After a DID number is assigned, the number can be viewed and changed manually from an attendant console or backup telephone. The pool of DID numbers used for this feature is separate from the pool of numbers used for the Automatic Selection of DID Numbers feature.

These features work when checking in either from the attendant console or backup telephone, or when checking in using a PMS, as long as the PMS software has been updated to use this feature. The switch PMS messages have been changed to allow the PMS to request a DID number, which the switch sends as part of the check-in response (automatic selection) or as a separate message (custom selection). See the GuestWorks and DEFINITY ECS Property Management System Interface Specifications (555-231-601, Issue 3 or later) for more details.