Avaya 555-231-743 manual Appendix C List PMS Down Events, Property Management System Activity

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Appendixes
Appendix C — List PMS Down Events	245

Appendix C — List PMS Down Events

Whenever an error occurs between the switch and the PMS, a log of the event is kept on the switch. The following is an example of some PMS down events and reasons.

list pms-down				Page	1
	PROPERTY MANAGEMENT SYSTEM ACTIVITY
Extension	Event	Reason		Date/Time
2900	from room, code 1	active -	nopms	18/20:10 PM
3100	from sta., code 2	active -	nopms	18/21:00 PM
3344	checkout, MWL off	PMS Link	Out	18/21:25 PM
3302	room check in	PMS Link	Out	18/21:34 PM
3320	PBX chng stn rstr	active -	nopms	18/22:00 PM

You can use these events to troubleshoot link problems or verify link events. If there is a log printer installed and administered on the switch, these events are logged to that printer as they occur. If there is not a log printer, the list pms-downcommand displays the events that occurred on the switch for the last 24 hours. The list pms-down long command displays the last 100 events that occurred on the switch, regardless of time frame. Table 14 is a listing of the events and their meanings, and Table 15 is a listing of the reasons and their meanings.

Table 14. PMS Down Events

Event	Meaning
checkin, occupied	Check in confirmed; room already occupied
checkout, message	Check out confirmed; messages exist
checkout, MWL off	Check out confirmed; MWL off
checkout, MWL on	Check out confirmed; MWL on
checkout, vacant	Check out confirmed; room already vacant
cnf data link rel	Confirm data link release
end data swap	End of database exchange
from room, code 1	Housekeeping from room; process code 1
from room, code 2	Housekeeping from room; process code 2
from room, code 3	Housekeeping from room; process code 3
from room, code 4	Housekeeping from room; process code 4
from room, code 5	Housekeeping from room; process code 5
from room, code 6	Housekeeping from room; process code 6
from room, PMS acc	PMS accepts housekeeping status change from room
from room, PMS rej	PMS rejects housekeeping status change from room
from stn, code 1	Housekeeping from station; process code 1
from stn, code 2	Housekeeping from station; process code 2