GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743 Issue 1
November 2000
Appendixes
245Appendix C — List PMS Down Events
Appendix C — List PMS Down Events
Whenever an error occurs between the switch and the PMS, a log of the event i s
kept on the switch. The following is an example of some PMS down events a nd
reasons.
You can use these events to troubleshoot link problems or verify link events. If
there is a log printer installed and administered on the switch, the se events are
logged to that printer as they occur. If there is not a log printer, the list pms-down
command displays the events that occurred on the switch for the last 24 hours.
The list pms-down long command displays the last 100 events that occurred on
the switch, regardless of time frame. Tab le 14 is a listing of the events and their
meanings, and Table15 is a listing of the reasons and their meanings.
Table14. PMS Down Events
Event Meaning
checkin, occupied Check in confirmed; room already occupied
checkout, message Check out confirmed; messages exist
checkout, MWL off Check out confirmed; MWL off
checkout, MWL on Check out confirmed; MWL on
checkout, vacant Check out confirmed; room already vacant
cnf data link rel Confirm data link release
end data swap End of database exchange
from room, code 1 Housekeeping from room; process code 1
from room, code 2 Housekeeping from room; process code 2
from room, code 3 Housekeeping from room; process code 3
from room, code 4 Housekeeping from room; process code 4
from room, code 5 Housekeeping from room; process code 5
from room, code 6 Housekeeping from room; process code 6
from room, PMS acc PMS accepts housekeeping status change from room
from room, PMS rej PMS rejects housekeeping status change from room
from stn, code 1 Housekeeping from station; process code 1
from stn, code 2 Housekeeping from station; process code 2
list pms-down Page 1
PROPERTY MANAGEMENT SYSTEM ACTIVITY
Extension Event Reason Date/Time
2900 from room, code 1 active - nopms 18/20:10 PM
3100 from sta., code 2 active - nopms 18/21:00 PM
3344 checkout, MWL off PMS Link Out 18/21:25 PM
3302 room check in PMS Link Out 18/21:34 PM
3320 PBX chng stn rstr active - nopms 18/22:00 PM