Avaya 555-231-743 manual Attendant Vectoring Switch, Attendant Vectoring? y

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	152

Attendant Vectoring (Switch)

Attendant Vectoring enables a set of commands used to write vectors for calls routed to attendant consoles. When Attendant Vectoring is enabled, all attendant- seeking calls using a VDN are processed using the call vectors, not the normal attendant console “dial 0” call routing.

The main reason to use Attendant Vectoring is to allow flexible routing of attendant-seeking calls. If users are instructed to dial an attendant VDN, the call could be answered by an attendant, but it may also be covered to the voice mailbox of a night station. Training users to understand these different call routing options is something you should consider before using Attendant Vectoring.

If you use Attendant Vectoring and night service to route calls to a voice mail system, you can also use the Automatic Message Waiting feature to notify after- hours personnel that there are messages in the night service station mailbox by assigning an AMW lamp on one or more backup telephones. When personnel see that there are new messages, they can check those messages after hours and act upon them as needed.

Attendant vectors are set up no differently than regular vectors, except that you designate the vector as an attendant vector. The following screen shows an attendant vector.

change vector 5				Page	1 of 3
		CALL VECTOR
Number: 5		Name attd-vector
	Attendant Vectoring? y		Lock? n
Basic? y	EAS? n	G3V4 Enhanced? n	ANI/II-Digits? n	ASAI Routing? n
Prompting? y	LAI? n	G3V4 Adv Route? n	CINFO? n BSR? n	Holidays? y

01 wait 0 secs hearing

02goto step 8 if time-of-day is all 12:00 to 13:00

03queue-to attd-group

04goto step 8 if queue-fail

05announcement 9000

06wait 15 seconds hearing music

07goto step 5 if unconditionally

08queue-to attendant 6000

09goto step 11 if queue-fail

10wait 999 secs hearing ringback

11route-to number 93035381000 with cov y if unconditionally