Main
GuestWorks and DEFINITY
Enterprise Communications Server
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Contents
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About This Handbook
Suggested Training
Reasons for Issue
GuestWorks Issue 6 Technician Handbook
Conventions
Related Documents
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Hospitality Features
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Installing the System
Overview
Installation Checklist
Additional Parts and Test Equipment
Planning and Preparing the Site
DEFINITY ECS System Description
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Unpacking the Equipment
Installing and Connecting the Equipment
Installing Telecommunications Cabling
Installing the Management Terminal
Connecting a PC to the Switch
Activating the Systems
Setting Up the Initial Options
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Connecting the Hospitality Adjuncts
Tele see r
printer
GuestWorks and DEFINITY ECS Property Management System Interface Specifications
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17Connecting the Hospitality Adjuncts
Overall Hospitality Connectivity
Figure 2. Overall Hospitality Connectivity
18Connecting the Hospitality Adjuncts
Table2. Matrix for Cabling Diagrams
Table3. Digital Line Circuit Packs and Telephone Equipment Compatibility Equipment
Circuit Packs TN754C (4-wire)
TN2181
TN2214
Switch-to-INTUITY Admin Link (TCP/IP)
20Connecting the Hospitality Adjuncts
Figure 4. Switch-to-INTUITY Admin Link (TCP/IP) with Hub or Router
LAN Card
MAP
259AAdapter, 356A Adapter (Jack #1), or 258BAdapter (Jack #1)
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Switch-to-INTUITY Admin Link (X.25)
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Switch-to-INTUITY Admin Link (Mode Code Integration)
INTUITY Messaging Solutions Release 4 MAP/5P System Installation
INTUITY Messaging Solutions Release 5 Documentation (CD).
INTUITY Messaging Solutions Integration with System 75, DEFINITY Generics 1 & 3, and R5/6
Switch-to-INTUITY Voice Port Connections
INTUITY Messaging Solution Release 4 Supplement for Technicians
DEFINITY ECS System Description
555-231-743 Issue 1
27Connecting the Hospitality Adjuncts
Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings
Figure 8. NGTR Tip/Ring Card Switch Settings
29Connecting the Hospitality Adjuncts
Figure 9. Switch-to-INTUITY Voice Port Connections
INTUITY Lodging-to-PMS Link
.
Figure10. INTUITY Lodging-to-PMS Link (Multi-Port Serial Card)
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Switch-to-Call Accounting Links
Co-Resident INTUITY Lodging Call Accoun ting Link Using the DCE Port
36Connecting the Hospitality Adjuncts
Figure 12 shows the connection used to transfer CDR information between the DCE port on a
or
system and the MAP.
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Xiox Call Accounting System Link Using the DCE Port
40Connecting the Hospitality Adjuncts
Figure 13 shows the connection between the DCE port on a
or
system and a Xiox call accounting system.
Figure 13. Xiox Call Accounting System Link Using the DCE Port
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Stand-alone Call Accounting System Link Using the DCE Port
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Switch-to-Call Accounting Link using DCP Data Modules
47Connecting the Hospitality Adjuncts
OR
systems.
Figure15. Call Accounting Link using DCP Data Modules
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8400B Plus Data Module Users Guide
7400B Options
7400B Data Module Users Guide
INTUITY Lodging Call Accounting-to-PMS Link
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Xiox Call Accounting-to-PMS Link
Switch-to-PMS Link
55Connecting the Hospitality Adjuncts
Figure 18 shows the connection between the switch and the PMS.
Figure18. PMS Link Using a Data Module
8400B Plus Data Module Users Guide
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7400B Options
7400B Data Module Users Guide
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Journal/PMS Log or System Printer Connections
62Connecting the Hospitality Adjuncts
Figure19. Printer Connections Using a Data Module
8400B Plus Data Module Users Guide
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7400B Options
7400B Data Module Users Guide
Okidata Model ML321T Journal/PMS Log Printer Options
Okidata Model ML321T System Printer Options
68Connecting the Hospitality Adjuncts
4. After setting the options, press SHIFT + SEL to save the settings.
Group Item Setting
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Printer Connection on the INTUITY
Switch-to-INADS Connections
SCC and MCC
CMC
73Connecting the Hospitality Adjuncts
Figure 21 shows how the INADS port is connected to an SCC or MCC switch.
INADS Registration
DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets
MAP Remote Access Connections
76Connecting the Hospitality Adjuncts
Figure 23. MAP Remote Access Connections
INADS Alarm Origination Download
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Translations and Testing
Checklist
Miscellaneous Translations
Time of Day and Date (INTUITY)
Dial by Name Special Application (Switch)
Dial Plan (Switch)
Dial Plan (INTUITY)
86Miscellaneous Translations
Feature Access Codes (Switch)
87Miscellaneous Translations
88Miscellaneous Translations
Class of Service (Switch)
90Miscellaneous Translations
Class of Restriction (Switch)
92Miscellaneous Translations
This is an example COR for the guest rooms, front desk, housekeeping, and the office staff.
93Miscellaneous Translations
This is an example COR for the guest services.
94Miscellaneous Translations
This is an example COR for an outgoing trunk group.
95Miscellaneous Translations
This is an example COR for an incoming trunk group.
96Miscellaneous Translations
97Miscellaneous Translations
This is an example COR for the netcon, processor interface link, and data modules.
Class of Service (INTUITY)
99Miscellaneous Translations
System Parameters (INTUITY)
for more information about other options on these screens.
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Fax Parameters (Switch and INTUITY)
INTUITY Lodging Administration
INTUITY Messaging Solutions Administration
Billing Considerations When Forwarding Faxes
INTUITY Lodging Release 4 Administration
INTUITY Messaging Solutions Release 5 Documentation (CD)
Abbreviated Dialing Lists (Switch)
104Miscellaneous Translations
Listed Directory Numbers (Switch)
Attendant Console (Switch)
Attendant Console Button Layouts (Switch)
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Attendant Backup (Switch)
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112Miscellaneous Translations
On page 4, set the tenant partitions for multiple consoles..
Office Staff, Front Desk, and Guest Services Telephones (Switch)
114Miscellaneous Translations
115Miscellaneous Translations
Backup Telephone Button Layouts (Switch)
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118Miscellaneous Translations
Figure27. First Backup Telephone Button Layout (Model 6424)
119Miscellaneous Translations
Figure28. Second Backup Telephone Button Layout (Model 6408)
Figure29. Third Backup Telephone Button Layout (Model 6408)
Mailboxes for AUDIX Subscribers (INTUITY)
Guest Room Telephones (Switch)
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123Miscellaneous Translations
Administering Analog Caller ID (Switch)
Administering Caller ID
Administering Caller ID Station Options
Suite Telephones (Switch)
127Miscellaneous Translations
Enabling Suite Check-In
Use the change system-parameters hospitality command, Page 3, to enable the Suite Check-In feature.
Administering Station Hunting
128Miscellaneous Translations
You would repeat this administration for each telephone in the hunting group.
Administering Station Hunt Before Coverage
Considerations
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Mailboxes for Guest Rooms (INTUITY)
INTUITY Lodging Release 4 Administration
INTUITY Messaging Solutions Release 5 Documentation (CD)
Recorded Announcements (Switch)
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Emergency Access to Attendant (Switch)
init
Crisis Alert (Switch)
139Miscellaneous Translations
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Trunk Groups (Switch)
Assigning DID Numbers to Guest Rooms (Switch)
GuestWorks and DEFINITY ECS Property Management System Interface Specifications
Enabling Automatic and Custom Selection of DID Numbers
Assigning the DID Numbers
Assigning DID Number Feature Buttons
Considerations
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Automatic Wakeup Options (Switch)
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Call Vectoring (Switch)
DEFINITY BCS and GuestWorks Call Vectoring Guide.
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Attendant Vectoring (Switch)
Dial by Name (Switch)
DEFINITY BCS and GuestWorks Call Vectoring Guide.
154Miscellaneous Translations
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156Miscellaneous Translations
Trunk-to-Trunk Transfer (Switch)
Switch-to-INTUITY Translations
Switch-to-INTUITY Messaging Link
TCP/IP Signaling
TCP/IP Link (Switch)
Assign the Bus Bridge (csi Systems Only)
Assign Node Names
Assign IP Interfaces
Assign an Ethernet Data Module
csi/si
Assign a Processor Interface Channel
Assign IP Routes (if needed)
164Switch-to-INTUITY Translations
TCP/IP Link (INTUITY)
Administer the TCP/IP Networking (R4.4)
Administer the TCP/IP Networking (R5)
Configure the LAN Circuit Card (R4.4)
Configure the LAN Circuit Card (R5)
Select a Switch Type (R4.4 only )
Administer the Switch Interface (R4.4 and R5)
Reboot the INTUITY System (R4.4 Only)
Testing the TCP/IP Link
XXXX
address
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X.25 Signaling
X.25 Link (Switch)
Data Modules on an si System
Data Module on an r System
Processor Channels
Enabling the Data Module Link
X.25 Link (INTUITY)
Checking the Switch Link
Select a Switch Type (R4.4 only )
Administer the Switch Interface (R4.4)
Administer the Switch Interface (R5)
Testing the X.25 Link
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Mode Code Integration
Mode Code Integration Link (Switch)
DEFINITY ECS Administrators Guide.
182Switch-to-INTUITY Translations
Mode Code Integration (INTUITY)
Mode Code Integration on the INTUITY is described in the following documents :
INTUITY Messaging Solutions Release 4 MAP/5P System Installation
INTUITY Messaging Solutions Integration with System 75, DEFINITY Generics 1 & 3, and R5/6
INTUITY Messaging Solutions Release 5 Documentation (CD).
INTUITY AUDIX Voice Ports (Switch)
DEFINITY ECS System Description
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185Switch-to-INTUITY Translations
On Page 3, set the Line Appearance field to call-appr.
After you assign the first port, use the duplicate station command to assign the rest of the ports.
Hunt Groups for INTUITY AUDIX Voice Ports (Switch)
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Extensions for Guest Message Retrieval (Switch)
Call Coverage Path (Switch)
INTUITY AUDIX Voice Ports (INTUITY)
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Services to Phone Number Mapping (INTUITY)
Attendant and Administrator Passwords (INTUITY)
Testing the Switch-to-INTUITY Voice Ports
INTUITY Lodging-to-PMS Translations
PMS Interface for GuestWorks
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Stand-Alone Interface Link
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200INTUITY Lodging-to-PMS Translations
Testing the INTUITY Lodging-to-PMS Link
202INTUITY Lodging-to-PMS Translations
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204INTUITY Lodging-to-PMS Translations
Switch-to-Call Accounting Translations
Link Parameters (INTUITY)
CDR Parameters (Switch)
Testing the Switch-to-Call Accounting Link
INTUITY Lodging Call Accounting-to-PMS Translations
Testing the INTUITY Lodging Call Accounting-to-PMS Link
Switch-to-PMS Link Translations
Hospitality Parameters
Names
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211Switch-to-PMS Link Translations
whether the coverage paths are 3 or 4 digits long.
Link Connectivity Administration
Network Control (Netcon) Data Module
213Switch-to-PMS Link Translations
Data Modules
Housekeeping Status
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Controlled Restrictions
GuestWorks and DEFINITY ECS Hospitality Operations
Testing the Switch-to-PMS Link
Switch-to-PMS Link Testing with the RS232 Mini-Tester
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Netcon and Data Module Testing
PMS Testing and Status
Database Swap Testing
Check-In and Check-Out Testing
Message Waiting Testing
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Controlled Restrictions Testing
Housekeeping Status Testing
228Printer Translations (Switch)
Printer Translations (Switch)
To translate a printer, do the following:
229Printer Translations (Switch)
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Testing the Journal/PMS Log or System Printer
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Parallel Printer Translations (INTUITY)
Customer Logins (Switch)
Customer Logins (INTUITY)
234Security Notification (Switch)
Security Notification (Switch)
Save Translations (Switch)
Create Backup (INTUITY)
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Continuing with the Switch Installation
Testing the Switch
Installing and Wiring Telephones and Other Equipment
Testing Telephones and Other Equipment
DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets.
DEFINITY ECS Documentation Library
DEFINITY ECS Installation and Test for Single-Carrier Cabinets.
DEFINITY ECS Installation and Test for Multi-Carrier Cabinets
Maintenance
DEFINITY ECS Maintenance for R9si.
DEFINITY ECS Maintenance for R9r
DEFINITY ECS Maintenance for R9csi
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Appendixes
242Appendix A Parts List
Appendix A Parts List
243Appendix A Parts List
Tabl e 13. Parts List Continued Part Number
Appendix B Connector Pinouts
Appendix C List PMS Down Events
246Appendix C List PMS Down Events
Table14. PMS Down Events Continued Event Meaning
247Appendix C List PMS Down Events
Table15. PMS Down Reasons Reason Meaning
248Appendix D Homisco Call Record Format
Appendix D Homisco Call Record Format
Appendix E Xiox Call Accounting Format
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IN
Index
Numerics
A
B
D
E
F
G
H
I
J
L
N
O
P
Q
R
T
V
W
X
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