Avaya 555-231-743 manual Services to Phone Number Mapping Intuity

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Switch-to-INTUITY Translations	192

Services to Phone Number Mapping (INTUITY)

You must map the extension numbers used to retrieve and leave voice mail messages to the services the extensions provide. These assignments control how the call is processed by the INTUITY system. In the examples as shown in this section, extension 699 is used by the office staff; extension 710 is used by the guests from their guest rooms; and extension 770 is used for printing fax messages.

!CAUTION:

If the AUDIX service is not assigned, calls placed to the office staff extensions will hear an “Extension not valid” message when the call is transferred to INTUITY AUDIX, and the caller cannot leave a message.

Use the Voice System Administration > Number Services > Assign Service command to access the number service screen.

+	-----------------------------------------------------------		+
+	Assign Number Service		+
+	-----------------------------------------------------------		+
	Called Numbers:699	to 699
	Calling Numbers:any	to any
	Service Name:AUDIX
+	-----------------------------------------------------------		+

Assign Called Numbers and Calling Numbers to the following services:

■AUDIX — Enter the extension that the office staff call to retrieve their AUDIX messages. In the example for this book, that would be extension 699.

■AUDIX+ldg — Enter any.

■lodging — Enter the extension that guests call to retrieve their lodging messages. In the example for this book, that would be extension 710.

■ldg_ni_vm — Enter an extension that guests can call to retrieve their messages when away from their room. This extension should be assigned to a DID number so guests can retrieve their messages when outside of the hotel. This option is not available on all systems.

■ldg_ni_ca — Enter an extension that guests can call to leave a message for another guest without ringing the other guest’s room. This extension must have a coverage path that redirects to the voice mail extension and should be call forwarded to the voice mail extension (in this example, extension 699). This option is not available on all systems.

■LGfax — Enter the extension callers would use to transmit a fax. In the example for this book, that would be extension 770.

The Calling Numbers fields will always be any. The example shown here matches the extension used elsewhere in this book.