GuestWorks and Definity
Comments
Contents
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
Translations and Testing
Vii
Viii
Continuing with the Switch Installation 237
Issue
About This Handbook
Suggested Training
Reasons for Issue
Conventions
Related Documents
Change system-parameters hospitality
About This Handbook Related Documents Xiv
About This Handbook Related Documents
About This Handbook Related Documents Xvi
Hospitality Features
GuestWorks and Definity ECS Release
Installing the System
Overview
Installation Checklist
Procedure Begins
Additional Parts and Test Equipment
Planning and Preparing the Site
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
Installing and Connecting Equipment
Unpacking the Equipment
Installing Telecommunications Cabling
Installing the Management Terminal
Connecting a PC to the Switch
Parts List
Cabling Diagram
Setting Up the Initial Options
Activating the Systems
MAINTENANCE-RELATED System Parameters
Isdn Maintenance
DS1 Maintenance
GuestWorks and Definity ECS Release
Connecting the Hospitality Adjuncts
GuestWorks and Definity ECS Release
Overall Hospitality Connectivity
RMB
Matrix for Cabling Diagrams
Switch-to-INTUITY Admin Link TCP/IP
Distance Limits
Switch-to-INTUITY Admin Link TCP/IP with Crossover Cord
Crossover Wiring
Pin-out
Switch-to-INTUITY Admin Link
Switch-to-INTUITY Admin Link
Switch-to-INTUITY Admin Link Mode Code Integration
Switch-to-INTUITY Voice Port Connections
Distance Limits
IVC6 and IVC6A Tip/Ring Card Switch Settings
Ngtr Tip/Ring Card Switch Settings
Switch-to-INTUITY Voice Port Connections
Intuity Lodging-to-PMS Link
Intuity Lodging-to-PMS Link Multi-Port Serial Card
Intuity Lodging-to-PMS Link COM1
Test Procedure
Switch-to-Call Accounting Links
Parts List
D6AP
Test Procedure
GuestWorks and Definity ECS Release
Xiox Call Accounting System Link Using DCE Port
Xiox Call Accounting System Link Using the DCE Port
Test Procedure
GuestWorks and Definity ECS Release
Stand-alone Call Accounting System Link Using the DCE Port
Test Procedure
GuestWorks and Definity ECS Release
Switch-to-Call Accounting Link using DCP Data Modules
Call Accounting Link using DCP Data Modules
8400B Options
Active Profile
Stored Profile
Telephone Numbers
7400A Options
Set Option Displays Set Values
7400B Options
Intuity Lodging Call Accounting-to-PMS Link
Intuity Lodging Call Accounting-to-PMS Link
Xiox Call Accounting-to-PMS Link
PMS
Switch-to-PMS Link
PMS Link Using a Data Module
Module User’s Guide
Options for Switch-to-PMS Link Set Interface Set Values
User’s Guide
Test Procedure
GuestWorks and Definity ECS Release
Journal/PMS Log or System Printer Connections
Printer Connections Using a Data Module
8400B Options
Options for Printers Set Interface Set Values
7400B Options
Okidata Model ML321T Journal/PMS Log Printer Options
DTR
Okidata Model ML321T System Printer Options Group Setting
Okidata Model ML321T System Printer Options
Group Setting
Test Procedure
GuestWorks and Definity ECS Release
Printer Connection on the Intuity
MAP
Switch-to-INADS Connections
Parts List SCC and MCC
Inads Connection for Remote Access to SCC or MCC Switch
Scheduled Maintenance
Inads Registration
MAP Remote Access Connections
MAP Remote Access Connections
Inads Alarm Origination Download
Active
Major
Inactive
GuestWorks and Definity ECS Release
Translations and Testing
Checklist
Miscellaneous Translations
Time of Day and Date Intuity
AM/PM
Dial by Name Special Application Switch
Special Applications
Dial Plan Switch
Dial Plan Record
First Digit Table
Second Digit Table for
Dial Plan Intuity
Machine Profile
Address Ranges
1000 7999
Feature Access Codes Switch
Feature Access Code FAC
GuestWorks and Definity ECS Release
Change feature-access-codesPage 5
Class of Service Switch
Class Service
Class of Restriction Switch
Class of Restriction
Guest Rooms FRL APLT?
This is an example COR for the guest services
Guest Services FRL APLT?
This is an example COR for an outgoing trunk group
Outgoing Trunk Group FRL APLT?
This is an example COR for an incoming trunk group
Incoming Trunk Group FRL APLT?
Call Vectoring FRL APLT?
Calling Party Restriction none
NETCON/PROC LINK/DATA Modules FRL APLT?
Class of Service Intuity
Type call-answer
Mailbox Size seconds, Maximum 1200
System Parameters Intuity
SYSTEM-PARAMETERS Features Call Transfer OUT Audix
SYSTEM-PARAMETERS Features Networking Parameteters
Announcement Sets
Rescheduling Increments for Unsuccessful Message Delivery
Fax Parameters Switch and Intuity
Billing Considerations When Forwarding Faxes
Abbreviated Dialing Lists Switch
Abbreviated Dialing List
Dial Code
Listed Directory Numbers Switch
Listed Directory Numbers
Attendant Console Switch
Attendant Console
Hundreds Select Button Assignments
Attendant Console Button Layouts Switch
Console Buttons with Voice Messaging
Console Buttons Without Voice Messaging
Ext-dn-dst DND Ext
Delete-msg Delete Call-disp Call
Attendant Backup Switch
Backup Alerting?
Calls in Queue Warning
Ext Alert Port Taas 01A1216
No Answer Timeout sec Alerting sec
Console Parameters Timing
Incoming Call Reminders
Abbreviated Dialing
On page 4, set the tenant partitions for multiple consoles
Console Parameters Queue Priorities
Station Feature Options
Station
BCC
COR
Station Feature Button Assignments
Station Site Data
Button Assignments
Translations and Testing Miscellaneous Translations 115
Station Softkey Button Assignments
Backup Telephone Button Layouts Switch
November
First Backup Telephone Button Layout Model
Second Backup Telephone Button Layout Model
Mailboxes for Audix Subscribers Intuity
Fax Creation? n
Mailbox Size seconds, Maximum 4800
Guest Room Telephones Switch
Message Waiting Indicator led
Room
List1 System
HOT Line Destination
Line Appearance call-appr
Hospitality
Display Room Information in Call Display? n
Administering Analog Caller ID Switch
Administering Caller ID
FEATURE-RELATED System Parameters
Administering Caller ID Station Options
Type CallrID
Display Caller ID Caller ID Message Waiting Indication?
Suite Telephones Switch
Administering Station Hunting
Enabling Suite Check-In
Suite Check-in? y
Hunt-to Station 7887
Administering Station Hunt Before Coverage
Hunt-to Station 7897
Coverage
Station Hunt Before Coverage? y
Considerations
Translations and Testing Miscellaneous Translations 130
Translations and Testing Miscellaneous Translations 131
Mailboxes for Guest Rooms Intuity
Recorded Announcements Switch
ANNOUNCEMENTS/AUDIO Sources
Translations and Testing Miscellaneous Translations 134
Valid entries Usage External
Announcement Type mult-integ
Emergency Access to Attendant Switch
Crisis Alert Switch
ARS Digit Analysis Table
ANI
911 Alrt
IXC
BCC Value TSC CA-TSC ITC
911
Crisis Alert System Parameters Alert Station
Alert Pager
Trunk Groups Switch
Dial Access?
CDR Reports y
Assigning did Numbers to Guest Rooms Switch
Enabling Automatic and Custom Selection Did Numbers
Assigning the did Numbers
Assigning did Number Feature Buttons
Translations and Testing Miscellaneous Translations 147
Automatic Wakeup Options Switch
Translations and Testing Miscellaneous Translations 149
Call Vectoring Switch
Call Vector
Translations and Testing Miscellaneous Translations 151
Attendant Vectoring Switch
Attendant Vectoring? y
Dial by Name Switch
Translations and Testing Miscellaneous Translations 154
Translations and Testing Miscellaneous Translations 155
Trunk-to-Trunk Transfer Switch
Trunk-to-Trunk Transfer None
Switch-to-INTUITY Translations
Switch-to-INTUITY Messaging Link
TCP/IP Signaling
TCP/IP Link Switch
AUDIX-MSA Node Names
MSA
IP Node Names
Assign IP Interfaces
IP Interfaces
Assign an Ethernet Data Module
Data Module
Processor Channel Assignment
Assign IP Routes if needed
IP Routing
Translations and Testing Switch-to-INTUITY Translations 164
TCP/IP Link Intuity
Administer the TCP/IP Networking R5
Switch Enter Definity Overlan
TCP
192.168.1.10 5002
Testing the TCP/IP Link
Ping Results
ETH-PT Pass
PROCESSOR-CHANNEL Status
LINK/PORT Status
Processor Channel Status
DATA-MODULE Status
Trace Route Results
LAN Ethernet Permormance Measurement Detailed Report
CRC Check
Data
Continue with Intuity Audix Voice Ports Switch on
Signaling
Link Switch
DTE/DCE DTE
DCE
Data Physical Maintenance Extension Channel
DTE/DCE
Enabling the Data Module Link
59 y Audix
Status SWITCH-LINK
Link Intuity
Dciu
Busied Link Level 2 is Down
Extension Length Host Switch Number Audix Number
Host Switch Link Assignments
Switch Logical Switch
Number Channel Port
Testing the X.25 Link
Host Switch Number Audix Number
United States
Extension Length
Service Link Level 2 is Up
Connected to
Mode Code Integration
Mode Code Integration Link Switch
Mode Code Interface? y
Distinctive Audible Alerting
Mode Code Integration Intuity
Other Related Parameters
Intuity Audix Voice Ports Switch
Switchhook Flash? y Distinctive Audible Alerting?
Type VMI
LWC Reception audix LWC Activation? n
Adjunct Supervision?
On Page 3, set the Line Appearance field to call-appr
Hunt Groups for Intuity Audix Voice Ports Switch
Group Name
Queue? Group Extension 699
Group Type Ucd-mia
Reception none First Announcement Extension Delay sec
Group Member Assignments
AUDIX1 AUDIX2 AUDIX3 AUDIX4 AUDIX5 AUDIX6
Extensions for Guest Message Retrieval Switch
Port
Name Guest Voice Mail
Call Coverage Path Switch
Coverage Criteria
Intuity Audix Voice Ports Intuity
Select the PBX Extension to Channel option
Index Name AYC10
Dnissvc
Services to Phone Number Mapping Intuity
Attendant and Administrator Passwords Intuity
Testing the Switch-to-INTUITY Voice Ports
Intuity Lodging-to-PMS Translations
PMS Interface for GuestWorks
Forward PMS Messages to Intuity Lodging? y
PMS Link Parameters
PMS
Default Language American English
Attendant Extensions 2000 195
Primary Attendant
Stand-Alone Interface Link
Forward PMS Messages to Intuity Lodging? n
Device for Link /dev/ttysac
Baud Rate B4800
When PMS link is down, calls
For Guests Handled By LDG Default Language American English
PMS Integration Parameters
Message Lamp Controlled By LDG
Testing the Intuity Lodging-to-PMS Link
PMS08
Erwin
GuestWorks and Definity ECS Release
Switch-to-Call Accounting Translations
CDR Parameters Switch
Link Parameters Intuity
Testing the Switch-to-Call Accounting Link
Primary Output Format printer Primary Output Endpoint eia
EIA Device Bit Rate
Record Outgoing Calls Only? y
Testing the Intuity Lodging Call Accounting-to-PMS Link
Intuity Lodging Call Accounting-to-PMS Translations
Switch-to-PMS Link Translations
Hospitality Parameters
PMS Protocol Mode transparent Ascii mode? y
PMS Endpoint
Translations and Testing Switch-to-PMS Link Translations 210
Translations and Testing Switch-to-PMS Link Translations 211
Link Connectivity Administration
Network Control Netcon Data Module
COR ITC
Housekeeping Status
Change system-parameters Hospitality
Hospitality Room States
Authorization Code Parameters
Controlled Restrictions
Controlled Toll Restriction Replaces station-station
Testing the Switch-to-PMS Link
Switch-to-PMS Link Testing with RS232 Mini-Tester
Translations and Testing Switch-to-PMS Link Translations 218
Netcon and Data Module Testing
PMS Testing and Status
PMS Link Status
Database Swap Testing
Check-In and Check-Out Testing
General Status
User Cntrl Restr none
ACD Status Hospitality Status
Message Waiting Testing
Message Waiting pms
Message Waiting audix
Translations and Testing Switch-to-PMS Link Translations 225
Controlled Restrictions Testing
User Cntrl Restr outward
Housekeeping Status Testing
Printer Translations Switch
PMS Log Endpoint 7850 Journal/Schedule Endpoint
System Printer Endpoint
Translations and Testing Printer Translations Switch 229
Translations and Testing Printer Translations Switch 230
Testing the Journal/PMS Log or System Printer
Translations and Testing Printer Translations Switch 232
Customer Logins Switch
Customer Logins Intuity
Parallel Printer Translations Intuity
Security Notification Switch
SVN Login Violation Notification Enabled? y
SVN Remote Access Violation Notification Enabled? y
SVN Authorization Code Violation Notification Enabled? y
Save Translations Switch
Create Backup Intuity
Translations and Testing Create Backup Intuity 236
Testing the Switch
Installing and Wiring Telephones Other Equipment
Testing Telephones and Other Equipment
Customer Turnover
Maintenance
Continuing with the Switch Installation Maintenance 240
Appendixes
Appendix a Parts List
Parts List Number
Appendixes Appendix a Parts List 243
Appendix B Connector Pinouts
Appendix C List PMS Down Events
Property Management System Activity
Appendixes Appendix C List PMS Down Events 246
PMS Down Reasons Meaning
Appendix D Homisco Call Record Format
Call Record Format
Appendix E Xiox Call Accounting Format
HTL 02/29 501 1332 0009 $002.50
Index
Data Modules, 48, 49, 50, 56, 57, 58, 63
INADS, 73, 74
254
Testing, 37, 41, 44, 206 Translations
Xiox, 6, 15, 39
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