GuestWorks and DEFINITY ECS Release 9

Issue 1

Technician Handbook for Hospitality Installations 555-231-743

November 2000

Translations and Testing

 

Switch-to-PMS Link Translations

224

 

 

To test voice messaging by retrieving the message from the test room, do the following:

1.Call the test room.

2.Leave a message after the greeting and tone.

3.Use the status station XXXX command (where XXXX is the test room number). The status should appear as follows:

status station 1005

 

 

 

 

GENERAL STATUS

 

 

Type:

2500

 

Service State: in-srv/on-hook or disc

 

 

Extension:

1005

 

Download Status: not-applicable

 

 

Port:

01B0601

 

SAC Activated? no

 

Call Parked?

no

 

User Cntrl Restr: none

 

Ring Cut Off Act?

No

 

Group Cntrl Restr: none

Active Coverage Option:

1

CF Destination Ext:

 

Message Waiting: audix

 

 

 

Connected Ports:

 

 

 

 

 

ACD STATUS

 

HOSPITALITY STATUS

Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod

AWU Call At:

/

/

/

/

/

User DND: not activated

/

/

/

/

/

Group DND: not activated

/

/

/

/

/

Room Status: occupied

/

/

/

/

/

 

On ACD Call? no

4.Use the list pms-downcommand to display any PMS messages that may help you troubleshoot link problems. The meanings of the PMS messages are found in “Appendix C — List PMS Down Events” on page 245 .

5.From the test room, call the voice messaging system. You will hear “Welcome to the guest voice mail system. You have one new message.” Listen to the message, and then delete the message.

6.Run the status station XXXX command again. The Message Waiting field should be blank.

7.Use the list pms-downcommand to display any PMS messages that may help you troubleshoot link problems. The meanings of the PMS messages are found in “Appendix C — List PMS Down Events” on page 245 .

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Avaya 555-231-743 manual Message Waiting audix