GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Technician Handbook for Hospitality Installations | November 2000 |
Translations and Testing |
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Miscellaneous Translations | 155 |
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This Dial by Name vector does the following:
1.The caller hears ringback for 2 seconds.
2.Announcement 381 plays. This announcement instructs the caller to do one of the following:
■Press 0 or wait if the caller wants the operator; if the caller presses 0 or waits for the timeout, the caller is routed to the operator.
■Press 1 if the caller wants the front desk; if the caller presses 1 , the caller is routed to extension 105, which is the front desk.
■Press 2 if the caller knows the person’s extension; if the caller presses 2 , the caller is routed to announcement 382, which tells the caller to dial the person’s extension.
■Press 3 if the caller knows the person’s name; if the caller presses
3 , the following
a.Announcement 661 plays requesting that the caller enter the first four letters of the person’s last name.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step b. If there is no match, go to Step d.
b.Announcement 662 plays requesting that the caller enter the rest of the person’s last name, followed by the # key.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step c. If there is no match, go to Step d.
c.Announcement 663 plays requesting that the caller enter the first two letters of the person’s first name.
If there is a single match, the call is redirected. If there is no match, continue with Step d.
d.Since there are no matches, announcement 660 plays telling the caller that they can press 1 to try again, or press 0 to get an operator.
■Press 4 if the caller knows the department (such as housekeeping) the caller wishes to access. If the caller presses 4 , the caller is routed to announcement 383, which gives the caller a listing of several departments that the caller can dial directly.
■Press 5 to start over again; if the caller presses 5 , the caller hears announcement 381, which repeats all of the options.
■If the caller dials anything else, the call is routed to the operator.
