GuestWorks and DEFINITY ECS Release 9

Issue 1

Technician Handbook for Hospitality Installations 555-231-743

November 2000

Translations and Testing

 

Miscellaneous Translations

112

 

 

On Page 3, set the console incoming call queue priority. This defines which types of calls receive priority over other calls. It is recommended that you set Emergency Access to the highest priority (1 is the highest priority, to a low of 13). After that, it is up to the customer to define how calls are prioritized. The following screen shows the default settings.

change console-parametersPage 3 of 4

CONSOLE PARAMETERS

QUEUE PRIORITIES

Emergency Access: 1

Assistance Call: 2

CO Call: 2

DID to Attendant: 2

Tie Call: 2

Redirected DID Call: 2

Redirected Call: 2

Return Call: 2

Serial Call: 2

Individual Attendant Access: 2

Interpositional: 2

VIP Wakeup Reminder Call: 2

Miscellaneous Call: 2

Call-Type Ordering Within Priority Levels? n

On page 4, set the tenant partitions for multiple consoles..

change console-parameters

 

 

 

Page

4 of 4

 

 

CONSOLE PARAMETERS

 

 

ASSIGNED MEMBERS ( Installed attendant consoles )

 

 

Type

Grp

TN

Type

Grp TN

 

1: principal

1

1

9:

 

 

2:

 

 

10:

 

 

3:

 

 

11:

 

 

4:

 

 

12:

 

 

5:

 

 

13:

 

 

6:

 

 

14:

 

 

7:

 

 

15:

 

 

8:

 

 

16:

 

 

Page 128
Image 128
Avaya 555-231-743 manual On page 4, set the tenant partitions for multiple consoles, Console Parameters Queue Priorities