GuestWorks and Definity | Avaya 555-231-743 instruction

GuestWorks® and DEFINITY®

Enterprise Communications Server

Release 9

Technician Handbook for

Hospitality Installations

555-231-743 Issue 1 November 2000

Image 1

Avaya 555-231-743 manual GuestWorks and Definity

Contents

GuestWorks and Definity Comments Contents GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Translations and Testing Vii Viii Continuing with the Switch Installation 237 Issue Suggested Training About This Handbook Conventions Reasons for Issue Change system-parameters hospitality Related Documents About This Handbook Related Documents Xiv About This Handbook Related Documents About This Handbook Related Documents Xvi Hospitality Features GuestWorks and Definity ECS Release Overview Installing the System Procedure Begins Installation Checklist Additional Parts and Test Equipment Planning and Preparing the Site GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Unpacking the Equipment Installing and Connecting Equipment Installing the Management Terminal Installing Telecommunications Cabling Parts List Connecting a PC to the SwitchCabling Diagram Activating the Systems Setting Up the Initial Options Isdn Maintenance MAINTENANCE-RELATED System ParametersDS1 Maintenance GuestWorks and Definity ECS Release Connecting the Hospitality Adjuncts GuestWorks and Definity ECS Release RMB Overall Hospitality Connectivity Matrix for Cabling Diagrams Distance Limits Switch-to-INTUITY Admin Link TCP/IP Switch-to-INTUITY Admin Link TCP/IP with Crossover Cord Pin-out Crossover Wiring Switch-to-INTUITY Admin Link Switch-to-INTUITY Admin Link Switch-to-INTUITY Admin Link Mode Code Integration Switch-to-INTUITY Voice Port Connections Distance Limits IVC6 and IVC6A Tip/Ring Card Switch Settings Ngtr Tip/Ring Card Switch Settings Switch-to-INTUITY Voice Port Connections Intuity Lodging-to-PMS Link Intuity Lodging-to-PMS Link Multi-Port Serial Card Intuity Lodging-to-PMS Link COM1 Test Procedure Switch-to-Call Accounting Links Parts List D6AP Test Procedure GuestWorks and Definity ECS Release Xiox Call Accounting System Link Using DCE Port Xiox Call Accounting System Link Using the DCE Port Test Procedure GuestWorks and Definity ECS Release Stand-alone Call Accounting System Link Using the DCE Port Test Procedure GuestWorks and Definity ECS Release Switch-to-Call Accounting Link using DCP Data Modules Call Accounting Link using DCP Data Modules Active Profile 8400B OptionsStored Profile Telephone Numbers Set Option Displays Set Values 7400A Options 7400B Options Intuity Lodging Call Accounting-to-PMS Link Intuity Lodging Call Accounting-to-PMS Link PMS Xiox Call Accounting-to-PMS Link Switch-to-PMS Link PMS Link Using a Data Module Module User’s Guide Options for Switch-to-PMS Link Set Interface Set Values User’s Guide Test Procedure GuestWorks and Definity ECS Release Journal/PMS Log or System Printer Connections Printer Connections Using a Data Module 8400B Options Options for Printers Set Interface Set Values 7400B Options DTR Okidata Model ML321T Journal/PMS Log Printer Options Okidata Model ML321T System Printer Options Okidata Model ML321T System Printer Options Group Setting Group Setting Test Procedure GuestWorks and Definity ECS Release MAP Printer Connection on the Intuity Parts List SCC and MCC Switch-to-INADS Connections Inads Connection for Remote Access to SCC or MCC Switch Inads Registration Scheduled Maintenance MAP Remote Access Connections MAP Remote Access Connections Active Inads Alarm Origination DownloadMajor Inactive GuestWorks and Definity ECS Release Translations and Testing Checklist Miscellaneous Translations AM/PM Time of Day and Date Intuity Special Applications Dial by Name Special Application Switch Dial Plan Record Dial Plan SwitchFirst Digit Table Second Digit Table for Machine Profile Dial Plan IntuityAddress Ranges 1000 7999 Feature Access Code FAC Feature Access Codes Switch GuestWorks and Definity ECS Release Change feature-access-codesPage 5 Class of Service Switch Class Service Class of Restriction Switch Guest Rooms FRL APLT? Class of Restriction Guest Services FRL APLT? This is an example COR for the guest services Outgoing Trunk Group FRL APLT? This is an example COR for an outgoing trunk group Incoming Trunk Group FRL APLT? This is an example COR for an incoming trunk group Calling Party Restriction none Call Vectoring FRL APLT? NETCON/PROC LINK/DATA Modules FRL APLT? Type call-answer Class of Service IntuityMailbox Size seconds, Maximum 1200 System Parameters Intuity SYSTEM-PARAMETERS Features Networking Parameteters SYSTEM-PARAMETERS Features Call Transfer OUT AudixAnnouncement Sets Rescheduling Increments for Unsuccessful Message Delivery Fax Parameters Switch and Intuity Billing Considerations When Forwarding Faxes Abbreviated Dialing List Abbreviated Dialing Lists SwitchDial Code Listed Directory Numbers Listed Directory Numbers Switch Attendant Console Attendant Console SwitchHundreds Select Button Assignments Console Buttons with Voice Messaging Attendant Console Button Layouts Switch Console Buttons Without Voice Messaging Ext-dn-dst DND Ext Delete-msg Delete Call-disp Call Backup Alerting? Attendant Backup SwitchCalls in Queue Warning Ext Alert Port Taas 01A1216 Console Parameters Timing No Answer Timeout sec Alerting secIncoming Call Reminders Abbreviated Dialing Console Parameters Queue Priorities On page 4, set the tenant partitions for multiple consoles Station Station Feature OptionsBCC COR Station Site Data Station Feature Button AssignmentsButton Assignments Station Softkey Button Assignments Translations and Testing Miscellaneous Translations 115 Backup Telephone Button Layouts Switch November First Backup Telephone Button Layout Model Second Backup Telephone Button Layout Model Fax Creation? n Mailboxes for Audix Subscribers IntuityMailbox Size seconds, Maximum 4800 Message Waiting Indicator led Guest Room Telephones Switch List1 System RoomHOT Line Destination Line Appearance call-appr Display Room Information in Call Display? n Hospitality Administering Caller ID Administering Analog Caller ID SwitchFEATURE-RELATED System Parameters Type CallrID Administering Caller ID Station OptionsDisplay Caller ID Caller ID Message Waiting Indication? Suite Telephones Switch Enabling Suite Check-In Administering Station HuntingSuite Check-in? y Hunt-to Station 7887 Hunt-to Station 7897 Administering Station Hunt Before CoverageCoverage Station Hunt Before Coverage? y Considerations Translations and Testing Miscellaneous Translations 130 Translations and Testing Miscellaneous Translations 131 Mailboxes for Guest Rooms Intuity ANNOUNCEMENTS/AUDIO Sources Recorded Announcements Switch Translations and Testing Miscellaneous Translations 134 Valid entries Usage External Announcement Type mult-integ Emergency Access to Attendant Switch ARS Digit Analysis Table Crisis Alert SwitchANI 911 Alrt BCC Value TSC CA-TSC ITC IXC 911 Alert Pager Crisis Alert System Parameters Alert Station Dial Access? Trunk Groups SwitchCDR Reports y Assigning did Numbers to Guest Rooms Switch Enabling Automatic and Custom Selection Did Numbers Assigning the did Numbers Assigning did Number Feature Buttons Translations and Testing Miscellaneous Translations 147 Automatic Wakeup Options Switch Translations and Testing Miscellaneous Translations 149 Call Vector Call Vectoring Switch Translations and Testing Miscellaneous Translations 151 Attendant Vectoring? y Attendant Vectoring Switch Dial by Name Switch Translations and Testing Miscellaneous Translations 154 Translations and Testing Miscellaneous Translations 155 Trunk-to-Trunk Transfer None Trunk-to-Trunk Transfer Switch Switch-to-INTUITY Messaging Link Switch-to-INTUITY Translations TCP/IP Link Switch TCP/IP Signaling MSA AUDIX-MSA Node NamesIP Node Names IP Interfaces Assign IP Interfaces Data Module Assign an Ethernet Data Module Processor Channel Assignment IP Routing Assign IP Routes if needed Translations and Testing Switch-to-INTUITY Translations 164 TCP/IP Link Intuity Administer the TCP/IP Networking R5 Switch Enter Definity Overlan 192.168.1.10 5002 TCP Ping Results Testing the TCP/IP LinkETH-PT Pass PROCESSOR-CHANNEL Status Processor Channel Status LINK/PORT StatusDATA-MODULE Status LAN Ethernet Permormance Measurement Detailed Report Trace Route ResultsCRC Check Data Continue with Intuity Audix Voice Ports Switch on Link Switch SignalingDTE/DCE DTE DCE DTE/DCE Data Physical Maintenance Extension Channel 59 y Audix Enabling the Data Module Link Link Intuity Status SWITCH-LINKDciu Busied Link Level 2 is Down Host Switch Link Assignments Extension Length Host Switch Number Audix NumberSwitch Logical Switch Number Channel Port Host Switch Number Audix Number Testing the X.25 LinkUnited States Extension Length Connected to Service Link Level 2 is Up Mode Code Integration Link Switch Mode Code IntegrationMode Code Interface? y Distinctive Audible Alerting Other Related Parameters Mode Code Integration Intuity Intuity Audix Voice Ports Switch Type VMI Switchhook Flash? y Distinctive Audible Alerting?LWC Reception audix LWC Activation? n Adjunct Supervision? On Page 3, set the Line Appearance field to call-appr Group Name Hunt Groups for Intuity Audix Voice Ports SwitchQueue? Group Extension 699 Group Type Ucd-mia Group Member Assignments Reception none First Announcement Extension Delay secAUDIX1 AUDIX2 AUDIX3 AUDIX4 AUDIX5 AUDIX6 Port Extensions for Guest Message Retrieval SwitchName Guest Voice Mail Coverage Criteria Call Coverage Path Switch Select the PBX Extension to Channel option Intuity Audix Voice Ports Intuity Dnissvc Index Name AYC10 Services to Phone Number Mapping Intuity Attendant and Administrator Passwords Intuity Testing the Switch-to-INTUITY Voice Ports Intuity Lodging-to-PMS Translations Forward PMS Messages to Intuity Lodging? y PMS Interface for GuestWorksPMS Link Parameters PMS Attendant Extensions 2000 195 Default Language American EnglishPrimary Attendant Forward PMS Messages to Intuity Lodging? n Stand-Alone Interface Link Baud Rate B4800 Device for Link /dev/ttysac For Guests Handled By LDG Default Language American English When PMS link is down, callsPMS Integration Parameters Message Lamp Controlled By LDG Testing the Intuity Lodging-to-PMS Link PMS08 Erwin GuestWorks and Definity ECS Release CDR Parameters Switch Switch-to-Call Accounting TranslationsLink Parameters Intuity Primary Output Format printer Primary Output Endpoint eia Testing the Switch-to-Call Accounting LinkEIA Device Bit Rate Record Outgoing Calls Only? y Intuity Lodging Call Accounting-to-PMS Translations Testing the Intuity Lodging Call Accounting-to-PMS Link Hospitality Parameters Switch-to-PMS Link Translations PMS Endpoint PMS Protocol Mode transparent Ascii mode? y Translations and Testing Switch-to-PMS Link Translations 210 Translations and Testing Switch-to-PMS Link Translations 211 Network Control Netcon Data Module Link Connectivity AdministrationCOR ITC Housekeeping Status Hospitality Room States Change system-parameters Hospitality Controlled Restrictions Authorization Code ParametersControlled Toll Restriction Replaces station-station Testing the Switch-to-PMS Link Switch-to-PMS Link Testing with RS232 Mini-Tester Translations and Testing Switch-to-PMS Link Translations 218 Netcon and Data Module Testing PMS Link Status PMS Testing and Status Database Swap Testing General Status Check-In and Check-Out TestingUser Cntrl Restr none ACD Status Hospitality Status Message Waiting pms Message Waiting Testing Message Waiting audix Translations and Testing Switch-to-PMS Link Translations 225 User Cntrl Restr outward Controlled Restrictions Testing Housekeeping Status Testing PMS Log Endpoint 7850 Journal/Schedule Endpoint Printer Translations SwitchSystem Printer Endpoint Translations and Testing Printer Translations Switch 229 Translations and Testing Printer Translations Switch 230 Testing the Journal/PMS Log or System Printer Translations and Testing Printer Translations Switch 232 Customer Logins Intuity Customer Logins SwitchParallel Printer Translations Intuity SVN Login Violation Notification Enabled? y Security Notification SwitchSVN Remote Access Violation Notification Enabled? y SVN Authorization Code Violation Notification Enabled? y Create Backup Intuity Save Translations Switch Translations and Testing Create Backup Intuity 236 Installing and Wiring Telephones Other Equipment Testing the Switch Customer Turnover Testing Telephones and Other Equipment Maintenance Continuing with the Switch Installation Maintenance 240 Appendixes Parts List Number Appendix a Parts List Appendixes Appendix a Parts List 243 Appendix B Connector Pinouts Property Management System Activity Appendix C List PMS Down Events Appendixes Appendix C List PMS Down Events 246 PMS Down Reasons Meaning Call Record Format Appendix D Homisco Call Record Format Appendix E Xiox Call Accounting Format HTL 02/29 501 1332 0009 $002.50 Index Data Modules, 48, 49, 50, 56, 57, 58, 63 INADS, 73, 74 254 Testing, 37, 41, 44, 206 Translations Xiox, 6, 15, 39 We’d like your opinion