Avaya 555-231-743 manual Call Vectoring Switch

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	150

Call Vectoring (Switch)

NOTE:

If you use a vector to route calls to a location outside of your hotel, the COR of the vector must route using its own ARS restricted partition to prevent toll fraud, and the Facility Restriction Level (FRL) should be set to 0.

The Call Vectoring feature is used to set up the Automated Attendant feature for incoming calls to the hotel. Coordinate this administration with your customer. To set up an automated attendant, you will need a recorded announcement circuit pack (TN750C), and you will need to record announcements (see page 133).

You must first assign a vector directory number (VDN) using the add vdn XXXX command. The extension number XXXX is an unused extension on the switch. You can have up to 20 VDNs depending on the capacity of the system (R8csi/si is 10; R8r is 20). One of the VDNs is usually the published telephone number for the hotel. A second VDN could be used by hotel guests to provide a menu of information about hotel services and events. After you add a VDN, you can later change the VDN if needed. For more information about vectors, see the DEFINITY BCS and GuestWorks Call Vectoring Guide.

The next step is to create the vector used by callers to access different numbers at the hotel. The following example shows an auto-attendant vector.

change vector 1									Page	1 of 3
					CALL VECTOR
Number: 1					Name auto-attd-1
			Attendant Vectoring?			n		Lock? n
	Basic? y	EAS? n			G3V4 Enhanced? n		ANI/II-Digits? n		ASAI Routing? n
Prompting? y		LAI? n		G3V4 Adv Route? n			CINFO? n	BSR? n	Holidays? y
01	wait-time	2	secs hearing ringback
02	collect	1	digits after announcement 381
03
04	route-to	number		0		with cov n if digit			=	0
05	route-to	number		105		with cov n if digit			=	1
06	goto	step		12	if digits		=	2
07	route-to	number		699		with cov n if digit			=	3
08	goto	step		20	if digits		=	4
09	goto	step		16	if digits		=	5
10	route-to	number		0		with cov n if unconditionally
11