Avaya 555-231-743 D, E, F

GuestWorks and DEFINITY ECS Release 9

Technician Handbook for Hospitality Installations

555-231-743 Issue 1

November 2000

Index

252

Call Forwarding,90

Guest Message Retrieval,189

Call Record Format

Homisco,248

Xiox,249

Call Vectoring,150, 153, 238

Caller ID,124

Message Waiting Indication,125

Calls in Queue Warning,110

CDR,35, 39, 43, 142, 205, 206

Reports,142, 206

Translations,205

Center of Excellence,13, 74, 83

Check-In/Check-Out,222

Checklist

Installation,4

Miscellaneous Translations,81

Switch-to-INTUITY Translations,157

Translations,80

C-LAN,21

Class of Restriction,91

Class of Service,89, 98

Client Room,89, 90

Coverage Path Configuration,208

Comsphere 3820,75

Connector Pinouts,244

Console,105

Permissions,90

Controlled Restrictions,108, 215, 226

Configuration,208

Testing,226

Translations,215

Conventions,xii

Country Options,13

Coverage Path Configuration,208

Coverage Paths,189

Crisis Alert,108, 138

ARS Pattern,138, 139

Button Assignment,108

Display Telephone,140

Every User Responds,140

Pager,140

Translations,138

Crossover Cable,20

Crossover Wiring,21

Custom Selection of DID Numbers,143

Customer

Documentation,238

Logins,233

Service Document,9

Turnover,238

D

Daily Wakeup,148

Data Modules,48, 49, 50, 56, 57, 58, 63, 64,

65, 213

Data Privacy,90

Database Swap,221

Date and Time,13, 82

Daylight Savings Time Rules,13

Default Language,197, 199

Default Translation Card,12

DEFINITY Site Administration,8, 11

Delete Digit,210

Dial by Name,83, 153

Dial Plan,84, 85

First Digit,84

Second Digit,84

DID Numbers,143

Digit Deletion,210

Digit Insertion,210

Digit to Insert/Delete,84, 210

Digital Line Circuit Packs,18

Display Calling Number for Room to Room Caller

ID Calls,124

Display Room Information in Call Display,123

Displaying a Telephone’s Extension,238

Distinctive Audible Alerting,184

Dual Wakeup,148

Duplicate Command,121, 185

E

Emergency Access Redirection Extension,137

Emergency Access to Attendant,137

Equinox Pinouts,244

Equipment Layout,7

Equipment Room,7

Ethernet Data Module,161

Extension of Journal/Schedule Printer,228

Extension to Receive Failed Wakeup LWC

Messages,148

External Alert Port,110

F

Failed Wakeup Button,108, 116

Failed Wakeup Messages,148

Fax Billing Considerations,102

Fax Extension,192

Fax Parameters,101

Faxes Forwarded from Guest Mailbox,102

Feature Access Codes,86

Feature Overview,1

Ferrites,26

Floor Plan,7

Forward PMS Messages to Intuity Lodging,196,

198

Forwarding Faxes,102

Contents

Main GuestWorks and DEFINITY Enterprise Communications Server Page Contents Page Page Page Page Page Page Page About This Handbook Suggested Training Reasons for Issue GuestWorks Issue 6 Technician Handbook Conventions Related Documents Page Page Page Hospitality Features Page Installing the System Overview Installation Checklist Additional Parts and Test Equipment Planning and Preparing the Site DEFINITY ECS System Description Page Unpacking the Equipment Installing and Connecting the Equipment Installing Telecommunications Cabling Installing the Management Terminal Connecting a PC to the Switch Activating the Systems Setting Up the Initial Options Page Page Connecting the Hospitality Adjuncts Tele see r printer GuestWorks and DEFINITY ECS Property Management System Interface Specifications Page 17Connecting the Hospitality Adjuncts Overall Hospitality Connectivity Figure 2. Overall Hospitality Connectivity 18Connecting the Hospitality Adjuncts Table2. Matrix for Cabling Diagrams Table3. Digital Line Circuit Packs and Telephone Equipment Compatibility Equipment Circuit Packs TN754C (4-wire) TN2181 TN2214 Switch-to-INTUITY Admin Link (TCP/IP) 20Connecting the Hospitality Adjuncts Figure 4. Switch-to-INTUITY Admin Link (TCP/IP) with Hub or Router LAN Card MAP 259AAdapter, 356A Adapter (Jack #1), or 258BAdapter (Jack #1) Page Switch-to-INTUITY Admin Link (X.25) Page Switch-to-INTUITY Admin Link (Mode Code Integration) INTUITY Messaging Solutions Release 4 MAP/5P System Installation INTUITY Messaging Solutions Release 5 Documentation (CD). INTUITY Messaging Solutions Integration with System 75, DEFINITY Generics 1 & 3, and R5/6 Switch-to-INTUITY Voice Port Connections INTUITY Messaging Solution Release 4 Supplement for Technicians DEFINITY ECS System Description 555-231-743 Issue 1 27Connecting the Hospitality Adjuncts Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings Figure 8. NGTR Tip/Ring Card Switch Settings 29Connecting the Hospitality Adjuncts Figure 9. Switch-to-INTUITY Voice Port Connections INTUITY Lodging-to-PMS Link . Figure10. INTUITY Lodging-to-PMS Link (Multi-Port Serial Card) Page Page Switch-to-Call Accounting Links Co-Resident INTUITY Lodging Call Accoun ting Link Using the DCE Port 36Connecting the Hospitality Adjuncts Figure 12 shows the connection used to transfer CDR information between the DCE port on a or system and the MAP. Page Page Xiox Call Accounting System Link Using the DCE Port 40Connecting the Hospitality Adjuncts Figure 13 shows the connection between the DCE port on a or system and a Xiox call accounting system. Figure 13. Xiox Call Accounting System Link Using the DCE Port Page Page Stand-alone Call Accounting System Link Using the DCE Port Page Page Switch-to-Call Accounting Link using DCP Data Modules 47Connecting the Hospitality Adjuncts OR systems. Figure15. Call Accounting Link using DCP Data Modules Page 8400B Plus Data Module Users Guide 7400B Options 7400B Data Module Users Guide INTUITY Lodging Call Accounting-to-PMS Link Page Xiox Call Accounting-to-PMS Link Switch-to-PMS Link 55Connecting the Hospitality Adjuncts Figure 18 shows the connection between the switch and the PMS. Figure18. PMS Link Using a Data Module 8400B Plus Data Module Users Guide Page 7400B Options 7400B Data Module Users Guide Page Page Journal/PMS Log or System Printer Connections 62Connecting the Hospitality Adjuncts Figure19. Printer Connections Using a Data Module 8400B Plus Data Module Users Guide Page 7400B Options 7400B Data Module Users Guide Okidata Model ML321T Journal/PMS Log Printer Options Okidata Model ML321T System Printer Options 68Connecting the Hospitality Adjuncts 4. After setting the options, press SHIFT + SEL to save the settings. Group Item Setting Page Page Printer Connection on the INTUITY Switch-to-INADS Connections SCC and MCC CMC 73Connecting the Hospitality Adjuncts Figure 21 shows how the INADS port is connected to an SCC or MCC switch. INADS Registration DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets MAP Remote Access Connections 76Connecting the Hospitality Adjuncts Figure 23. MAP Remote Access Connections INADS Alarm Origination Download Page Translations and Testing Checklist Miscellaneous Translations Time of Day and Date (INTUITY) Dial by Name Special Application (Switch) Dial Plan (Switch) Dial Plan (INTUITY) 86Miscellaneous Translations Feature Access Codes (Switch) 87Miscellaneous Translations 88Miscellaneous Translations Class of Service (Switch) 90Miscellaneous Translations Class of Restriction (Switch) 92Miscellaneous Translations This is an example COR for the guest rooms, front desk, housekeeping, and the office staff. 93Miscellaneous Translations This is an example COR for the guest services. 94Miscellaneous Translations This is an example COR for an outgoing trunk group. 95Miscellaneous Translations This is an example COR for an incoming trunk group. 96Miscellaneous Translations 97Miscellaneous Translations This is an example COR for the netcon, processor interface link, and data modules. Class of Service (INTUITY) 99Miscellaneous Translations System Parameters (INTUITY) for more information about other options on these screens. Page Fax Parameters (Switch and INTUITY) INTUITY Lodging Administration INTUITY Messaging Solutions Administration Billing Considerations When Forwarding Faxes INTUITY Lodging Release 4 Administration INTUITY Messaging Solutions Release 5 Documentation (CD) Abbreviated Dialing Lists (Switch) 104Miscellaneous Translations Listed Directory Numbers (Switch) Attendant Console (Switch) Attendant Console Button Layouts (Switch) Page Page Page Attendant Backup (Switch) Page 112Miscellaneous Translations On page 4, set the tenant partitions for multiple consoles.. Office Staff, Front Desk, and Guest Services Telephones (Switch) 114Miscellaneous Translations 115Miscellaneous Translations Backup Telephone Button Layouts (Switch) Page 118Miscellaneous Translations Figure27. First Backup Telephone Button Layout (Model 6424) 119Miscellaneous Translations Figure28. Second Backup Telephone Button Layout (Model 6408) Figure29. Third Backup Telephone Button Layout (Model 6408) Mailboxes for AUDIX Subscribers (INTUITY) Guest Room Telephones (Switch) Page 123Miscellaneous Translations Administering Analog Caller ID (Switch) Administering Caller ID Administering Caller ID Station Options Suite Telephones (Switch) 127Miscellaneous Translations Enabling Suite Check-In Use the change system-parameters hospitality command, Page 3, to enable the Suite Check-In feature. Administering Station Hunting 128Miscellaneous Translations You would repeat this administration for each telephone in the hunting group. Administering Station Hunt Before Coverage Considerations Page Page Mailboxes for Guest Rooms (INTUITY) INTUITY Lodging Release 4 Administration INTUITY Messaging Solutions Release 5 Documentation (CD) Recorded Announcements (Switch) Page Page Page Emergency Access to Attendant (Switch) init Crisis Alert (Switch) 139Miscellaneous Translations Page Page Trunk Groups (Switch) Assigning DID Numbers to Guest Rooms (Switch) GuestWorks and DEFINITY ECS Property Management System Interface Specifications Enabling Automatic and Custom Selection of DID Numbers Assigning the DID Numbers Assigning DID Number Feature Buttons Considerations Page Automatic Wakeup Options (Switch) Page Call Vectoring (Switch) DEFINITY BCS and GuestWorks Call Vectoring Guide. Page Attendant Vectoring (Switch) Dial by Name (Switch) DEFINITY BCS and GuestWorks Call Vectoring Guide. 154Miscellaneous Translations Page 156Miscellaneous Translations Trunk-to-Trunk Transfer (Switch) Switch-to-INTUITY Translations Switch-to-INTUITY Messaging Link TCP/IP Signaling TCP/IP Link (Switch) Assign the Bus Bridge (csi Systems Only) Assign Node Names Assign IP Interfaces Assign an Ethernet Data Module csi/si Assign a Processor Interface Channel Assign IP Routes (if needed) 164Switch-to-INTUITY Translations TCP/IP Link (INTUITY) Administer the TCP/IP Networking (R4.4) Administer the TCP/IP Networking (R5) Configure the LAN Circuit Card (R4.4) Configure the LAN Circuit Card (R5) Select a Switch Type (R4.4 only ) Administer the Switch Interface (R4.4 and R5) Reboot the INTUITY System (R4.4 Only) Testing the TCP/IP Link XXXX address Page Page X.25 Signaling X.25 Link (Switch) Data Modules on an si System Data Module on an r System Processor Channels Enabling the Data Module Link X.25 Link (INTUITY) Checking the Switch Link Select a Switch Type (R4.4 only ) Administer the Switch Interface (R4.4) Administer the Switch Interface (R5) Testing the X.25 Link Page Mode Code Integration Mode Code Integration Link (Switch) DEFINITY ECS Administrators Guide. 182Switch-to-INTUITY Translations Mode Code Integration (INTUITY) Mode Code Integration on the INTUITY is described in the following documents : INTUITY Messaging Solutions Release 4 MAP/5P System Installation INTUITY Messaging Solutions Integration with System 75, DEFINITY Generics 1 & 3, and R5/6 INTUITY Messaging Solutions Release 5 Documentation (CD). INTUITY AUDIX Voice Ports (Switch) DEFINITY ECS System Description Page 185Switch-to-INTUITY Translations On Page 3, set the Line Appearance field to call-appr. After you assign the first port, use the duplicate station command to assign the rest of the ports. Hunt Groups for INTUITY AUDIX Voice Ports (Switch) Page Extensions for Guest Message Retrieval (Switch) Call Coverage Path (Switch) INTUITY AUDIX Voice Ports (INTUITY) Page Services to Phone Number Mapping (INTUITY) Attendant and Administrator Passwords (INTUITY) Testing the Switch-to-INTUITY Voice Ports INTUITY Lodging-to-PMS Translations PMS Interface for GuestWorks Page Stand-Alone Interface Link Page 200INTUITY Lodging-to-PMS Translations Testing the INTUITY Lodging-to-PMS Link 202INTUITY Lodging-to-PMS Translations Page 204INTUITY Lodging-to-PMS Translations Switch-to-Call Accounting Translations Link Parameters (INTUITY) CDR Parameters (Switch) Testing the Switch-to-Call Accounting Link INTUITY Lodging Call Accounting-to-PMS Translations Testing the INTUITY Lodging Call Accounting-to-PMS Link Switch-to-PMS Link Translations Hospitality Parameters Names Page 211Switch-to-PMS Link Translations whether the coverage paths are 3 or 4 digits long. Link Connectivity Administration Network Control (Netcon) Data Module 213Switch-to-PMS Link Translations Data Modules Housekeeping Status Page Controlled Restrictions GuestWorks and DEFINITY ECS Hospitality Operations Testing the Switch-to-PMS Link Switch-to-PMS Link Testing with the RS232 Mini-Tester Page Netcon and Data Module Testing PMS Testing and Status Database Swap Testing Check-In and Check-Out Testing Message Waiting Testing Page Page Controlled Restrictions Testing Housekeeping Status Testing 228Printer Translations (Switch) Printer Translations (Switch) To translate a printer, do the following: 229Printer Translations (Switch) Page Testing the Journal/PMS Log or System Printer Page Parallel Printer Translations (INTUITY) Customer Logins (Switch) Customer Logins (INTUITY) 234Security Notification (Switch) Security Notification (Switch) Save Translations (Switch) Create Backup (INTUITY) Page Continuing with the Switch Installation Testing the Switch Installing and Wiring Telephones and Other Equipment Testing Telephones and Other Equipment DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets. DEFINITY ECS Documentation Library DEFINITY ECS Installation and Test for Single-Carrier Cabinets. DEFINITY ECS Installation and Test for Multi-Carrier Cabinets Maintenance DEFINITY ECS Maintenance for R9si. DEFINITY ECS Maintenance for R9r DEFINITY ECS Maintenance for R9csi Page Appendixes 242Appendix A Parts List Appendix A Parts List 243Appendix A Parts List Tabl e 13. Parts List Continued Part Number Appendix B Connector Pinouts Appendix C List PMS Down Events 246Appendix C List PMS Down Events Table14. PMS Down Events Continued Event Meaning 247Appendix C List PMS Down Events Table15. PMS Down Reasons Reason Meaning 248Appendix D Homisco Call Record Format Appendix D Homisco Call Record Format Appendix E Xiox Call Accounting Format Page IN Index Numerics A B D E F G H I J L N O P Q R T V W X Wed like your opinion.