GuestWorks and DEFINITY ECS Release 9

Issue 1

Technician Handbook for Hospitality Installations 555-231-743

November 2000

Translations and Testing

 

Miscellaneous Translations

132

 

 

Mailboxes for Guest Rooms (INTUITY)

Guest room mailboxes are handled differently depending on which type of messaging link is used between the switch and the INTUITY.

When using TCP/IP or X.25 signaling, messages are sent between the PMS and the INTUITY system to automatically create guest room mailboxes when the PMS checks in a guest. No manual intervention is required.

When using Mode Code, you must manually create a mailbox for each guest room and leave the mailbox open at all times. This procedure is described in the INTUITY Lodging Release 4 Administration document or on the INTUITY Messaging Solutions Release 5 Documentation (CD). You must also use the Lodging Administration > System Parameter Administration command and set the Lamps ON For New Messages Only field to No. This means that the customer must clear messages manually every time a guest checks out. Instructions for this are also found in these documents.

When mailboxes are created, an * (asterisk) or 0 (zero) in the Guest Password field allows access to anyone checking that mailbox for messages. The system will not prompt the user for a password. If a # (pound or hash) is in the Guest Password field, guests can access their voice mailboxes only from their rooms until the guest assigns a valid password to the account. After assigning a password, guests can then get their messages from any location.

NOTE:

The asterisk is the default password for a PMS-initiated check-in when the PMS does not send a password to the switch in stand-alone mode. The pound (or hash) symbol is the default password for a PMS-initiated check-in when the PMS does not send a password to the switch in the integrated switch link mode. See “INTUITY Lodging-to-PMS Translations” on

page 195 for more information.

If the guest mailbox has the Allow Personal Greeting field enabled, a guest can create a personal greeting, and also change his or her password when accessing his or her mailbox. A password must be four digits, non-sequential, non-repetitive, and not the same number as the room number.

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Avaya 555-231-743 manual Mailboxes for Guest Rooms Intuity