GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Technician Handbook for Hospitality Installations | November 2000 |
Translations and Testing |
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Miscellaneous Translations | 132 |
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Mailboxes for Guest Rooms (INTUITY)
Guest room mailboxes are handled differently depending on which type of messaging link is used between the switch and the INTUITY.
When using TCP/IP or X.25 signaling, messages are sent between the PMS and the INTUITY system to automatically create guest room mailboxes when the PMS checks in a guest. No manual intervention is required.
When using Mode Code, you must manually create a mailbox for each guest room and leave the mailbox open at all times. This procedure is described in the INTUITY Lodging Release 4 Administration document or on the INTUITY Messaging Solutions Release 5 Documentation (CD). You must also use the Lodging Administration > System Parameter Administration command and set the Lamps ON For New Messages Only field to No. This means that the customer must clear messages manually every time a guest checks out. Instructions for this are also found in these documents.
When mailboxes are created, an * (asterisk) or 0 (zero) in the Guest Password field allows access to anyone checking that mailbox for messages. The system will not prompt the user for a password. If a # (pound or hash) is in the Guest Password field, guests can access their voice mailboxes only from their rooms until the guest assigns a valid password to the account. After assigning a password, guests can then get their messages from any location.
NOTE:
The asterisk is the default password for a
page 195 for more information.
If the guest mailbox has the Allow Personal Greeting field enabled, a guest can create a personal greeting, and also change his or her password when accessing his or her mailbox. A password must be four digits,
