GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations
555-231-743 Issue 1
November 2000
Translations and Testing
102Miscellaneous Translations
■Use the Lodging Administration > FAX Add-on Administration > Guest
FAX Profile Administration command to administer the guest fax profile.
Billing Considerations When Forwarding Faxes
Guests that have faxes in their mailboxes may wish to forward them to an ext ernal
destination, often to a location that requires a toll call. In order for the hotel to bill
the guest for the cost of this call, there are some translations you can do on the
switch and the INTUITY system to make this work. This process is not c ompletely
automated, but it could help the hotel recover some call revenue.
1. Administer a feature access code for the CDR Account Code feature (for
example, *49) and a feature access code for the ARS feature (usually 9).
2. Use the change system-parameters cdr command to set the CDR
Account Code Length field to match the number of digits for
extensions in the dial plan. See “CDR Parameters (Switch)” on page 205
for more information.
3. In the FAX System Parameter Administration screen on the INTUITY
system, enter the CDR Account Code feature access code, the letter “e”
(represents the guest room extension number), and the ARS feature
access code in the String of digits to prefix to the FAX
number field.
For this example, you would enter *49e9 in that field.
4. When the guest forwards a fax from his or her mailbox, he or she would
dial the destination telephone number (9 for outside access is not needed).
5. The call generates a call record in which the guest room number ap pears
in the account code data field of the call record.
6. The customer can now run call accounting reports based on the account
code data field to see if there may be billing required for outgoing faxes . If
the call is a toll call, the guest can be billed for the call.
For assistance in setting this up, contact the technical support center or your
COE. See

INTUITY Lodging Release 4 Administration

or

INTUITY Messaging

Solutions Release 5 Documentation (CD)

for more information about fax
administration.
+-------------------------------------------------------------+
+ Guest FAX Profile Administration +
+-------------------------------------------------------------+
| Extension:733 |
| FAX mailbox for guest ON?:Yes |
| Maximum number of FAX messages:3 |
| Deliver FAX messages to any phone number?:Yes |
|Keep FAX messages active in the mailbox after delivery?:No |
| Extension of the in-room FAX machine:345 |
+-------------------------------------------------------------+