Avaya 555-231-743 manual Billing Considerations When Forwarding Faxes

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	102

■Use the Lodging Administration > FAX Add-on Administration > Guest FAX Profile Administration command to administer the guest fax profile.

+	-------------------------------------------------------------	+
+	Guest FAX Profile Administration	+
+	-------------------------------------------------------------	+
	Extension:733
	FAX mailbox for guest ON?:Yes
	Maximum number of FAX messages:3
	Deliver FAX messages to any phone number?:Yes
Keep FAX messages active in the mailbox after delivery?:No
	Extension of the in-room FAX machine:345
+	-------------------------------------------------------------	+

Billing Considerations When Forwarding Faxes

Guests that have faxes in their mailboxes may wish to forward them to an external destination, often to a location that requires a toll call. In order for the hotel to bill the guest for the cost of this call, there are some translations you can do on the switch and the INTUITY system to make this work. This process is not completely automated, but it could help the hotel recover some call revenue.

1.Administer a feature access code for the CDR Account Code feature (for example, *49) and a feature access code for the ARS feature (usually 9).

2.Use the change system-parameters cdr command to set the CDR

Account Code Length field to match the number of digits for extensions in the dial plan. See “CDR Parameters (Switch)” on page 205 for more information.

3.In the FAX System Parameter Administration screen on the INTUITY system, enter the CDR Account Code feature access code, the letter “e” (represents the guest room extension number), and the ARS feature access code in the String of digits to prefix to the FAX number field.

For this example, you would enter *49e9 in that field.

4.When the guest forwards a fax from his or her mailbox, he or she would dial the destination telephone number (9 for outside access is not needed).

5.The call generates a call record in which the guest room number appears in the account code data field of the call record.

6.The customer can now run call accounting reports based on the account code data field to see if there may be billing required for outgoing faxes. If the call is a toll call, the guest can be billed for the call.

For assistance in setting this up, contact the technical support center or your COE. See INTUITY Lodging Release 4 Administration or INTUITY Messaging Solutions Release 5 Documentation (CD) for more information about fax administration.