Avaya 555-231-743 manual Dial by Name Switch

GuestWorks and DEFINITY ECS Release 9	Issue 1
Technician Handbook for Hospitality Installations 555-231-743	November 2000
Translations and Testing
Miscellaneous Translations	153

Dial by Name (Switch)

The Dial by Name feature allows you to “dial” someone by entering the person’s name from your touch-tone keypad. This feature is accessible by using the Call Vectoring feature and recorded announcements (see page 133) to create an auto- attendant procedure where one option allows callers to enter a person’s name instead of the person’s extension number. The system processes the name characters received, and, when a single match is found, the number is dialed automatically. For more information about Dial by Name and vectoring, see the DEFINITY BCS and GuestWorks Call Vectoring Guide. The Dial by Name feature is available only on GuestWorks and DEFINITY BCS.

You must first assign a VDN using the add vdn XXXX command. The extension number XXXX is an unused extension on the switch. You can have up to 20 VDNs depending on the capacity of the system (R8csi/si is 10; R8r is 20). The VDN used for Dial by Name would be the published telephone number for the hotel.

The next step is to create the vector that enables the Dial by Name feature. The following example shows a vector that includes steps for Dial by Name.

change vector 2

Page

1 of

3

CALL VECTOR

Number: 2

Name: Dial by Name

Attendant Vectoring? y

Lock? n

Basic? y

EAS? n

G3V4 Enhanced? n

ANI/II-Digits? n

ASAI Routing? n

Prompting? y

LAI? n

G3V4

Adv Route? n

CINFO? n

BSR? n

Holidays? y

01

wait-time

2

secs hearing ringback

02

collect

1

digits after announcement 381

03

04

route-to

number

0

with cov n if digit

=

0

05

route-to

number

105

with cov n if digit

=

1

06

goto

step

12

if

digits

=

2

07

goto

step

21

if

digits

=

3

08

goto

step

19

if

digits

=

4

09

goto

step

16

if

digits

=

5

10

route-to

number

0

with cov n if unconditionally

11