GuestWorks and DEFINITY ECS Release 9

555-231-743

Issue 1

Technician Handbook for Hospitality Installations

November 2000

Translations and Testing

 

 

 

Switch-to-INTUITY Translations

 

 

189

 

 

On Page 3, set the Line Appearance field to call-appr.

 

add station 710

 

Page

3 of 3

 

STATION

 

 

SITE DATA

 

 

 

Room: 710

 

Headset? n

 

Jack:

 

Speaker? n

 

Cable:

 

Mounting: d

 

Floor:

 

Cord Length: 0

 

Building:

 

Set Color:

 

ABBREVIATED DIALING

 

 

 

List1: System 1

List2:

List3:

 

HOT LINE DESTINATION

Abbreviated Dialing List Number (From above 1, 2 or 3):

Dial Code:

Line Appearance: call-appr

After you assign the guest message retrieval extension, you must manually assign Call Forwarding to this extension so that calls will forward to the main INTUITY AUDIX hunt group extension. To use Call Forwarding, the Class of Service for this station (the guest message retrieval extension) must have Call Forwarding enabled (see page 89). In this example, you would forward calls intended for extension 710 to extension 699. You can set up Call Forwarding from any telephone that has console permissions.

Call Coverage Path (Switch)

Use the add coverage path command to define the coverage path that redirects unanswered calls to the voice messaging system (as defined on page 186). After three rings, calls go to hunt group 1 (h1). If the INTUITY system is down or the voice ports are all busy, then the calls forward to the attendant (attd).

add coverage path 1

 

COVERAGE PATH

 

Coverage Path Number: 1

 

 

 

 

Hunt after Coverage? n

Next Path Number:

Linkage

 

COVERAGE CRITERIA

 

 

 

Station/Group Status

Inside Call

Outside Call

 

Active?

y

y

 

Busy?

y

y

 

Don’t Answer?

y

y

Number of Rings: 3

All?

n

n

 

DND/SAC/Goto Cover?

y

y

 

COVERAGE POINTS

 

 

 

Terminate to Coverage Pts. with Bridged Appearances? n

 

Point1: h1

Point2: attd

 

Point3:

Point4:

Point5:

 

Point6:

Page 205
Image 205
Avaya 555-231-743 manual Call Coverage Path Switch, Coverage Criteria