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Fax feature is not operating
Use the table in this section to identify and solve fax malfunctions.
The fax accessory is installed but the icon does not appear on the MFP main screen.
Cause | Solution |
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HP MFP Digital Sending Software Configuration utility has | Use the HP MFP Digital Sending Software Configuration utility |
disabled the | to enable the |
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The accessory is not operating correctly. | Check the fax accessory status, see Checking fax accessory |
| status on page 99. If the status is |
| |
| installed. |
| If the status is DAMAGED and you just installed the card, try |
| reseating the card and check for bent pins. |
| If the status is DAMAGED and the card is installed correctly, |
| the card might need to be replaced. |
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Faulty formatter board. | Contact your HP service representative for service, see |
| HP Customer Care on page 121. |
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The MFP is not displaying the fax menus. |
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Cause | Solution |
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LAN fax is enabled. | This is normal operation. When the HP Digital Sending |
| Software enables LAN fax, the analog fax is disabled and the |
| fax menu, which is used for the analog fax only, does not open. |
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100 Chapter 4 Solve fax problems | ENWW |