Fax feature is not operating

Use the table in this section to identify and solve fax malfunctions.

The fax accessory is installed but the icon does not appear on the MFP main screen.

Cause

Solution

 

 

HP MFP Digital Sending Software Configuration utility has

Use the HP MFP Digital Sending Software Configuration utility

disabled the analog-fax feature.

to enable the analog-fax feature.

 

 

The accessory is not operating correctly.

Check the fax accessory status, see Checking fax accessory

 

status on page 99. If the status is

 

NON-OPERATIONAL, new firmware might need to be

 

installed.

 

If the status is DAMAGED and you just installed the card, try

 

reseating the card and check for bent pins.

 

If the status is DAMAGED and the card is installed correctly,

 

the card might need to be replaced.

 

 

Faulty formatter board.

Contact your HP service representative for service, see

 

HP Customer Care on page 121.

 

 

The MFP is not displaying the fax menus.

 

 

 

Cause

Solution

 

 

LAN fax is enabled.

This is normal operation. When the HP Digital Sending

 

Software enables LAN fax, the analog fax is disabled and the

 

fax menu, which is used for the analog fax only, does not open.

 

 

100 Chapter 4 Solve fax problems

ENWW