Sending fax problems
Use the table in this section to solve problems that might occur when sending faxes.
Problem | Cause | Solution |
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Faxes quit during sending. | The fax machine to which you are | Try sending to another fax machine. |
| sending might be malfunctioning. |
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| Your phone line might not be working. | Disconnect the fax accessory from the |
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| phone jack, and connect a phone. Try to |
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| make a phone call to ensure the phone |
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| line is working. |
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| Your phone line might be noisy or poor | Try using a lower baud rate to improve |
| quality | the reliability of transmission. See |
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| maximum baud rate setting. |
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The fax accessory is receiving faxes | If the fax accessory is on a PBX system, | Disable the detect dial tone setting. |
but is not sending them. | the PBX system might be generating a |
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| dial tone the fax accessory cannot |
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| detect. |
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| There might be a poor phone connection. | Try again later. |
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| The fax machine to which you are | Try sending to another fax machine. |
| sending might be malfunctioning. |
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| Your phone line might not be working. | Disconnect the fax accessory from the |
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| phone jack, and connect a phone. Try to |
|
| make a phone call to ensure the phone |
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| line is working. |
Outgoing fax calls keep dialing.
The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on.
This is normal operation. If you do not want the fax to retry, set Redial on Busy to 0 and set Redial On No Answer to 0.
Faxes you send are not arriving at the | The receiving fax machine might be | Call the recipient to make sure the fax |
receiving fax machine. | turned off or might have an error | machine is turned on and ready to |
| condition, such as being out of paper. | receive faxes. |
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| A fax might be in memory because it is | If a fax job is in memory for either of these |
| waiting to redial a busy number, or there | reasons, an entry for the job appears in |
| are other jobs ahead of it waiting to be | the fax log. Print the fax activity log, and |
| sent. | check the Result column for jobs with a |
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| Pending designation. |
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104 Chapter 4 Solve fax problems | ENWW |