Sending fax problems, Problem Cause Solution

Sending fax problems

Use the table in this section to solve problems that might occur when sending faxes.

Problem	Cause	Solution

Faxes quit during sending.	The fax machine to which you are	Try sending to another fax machine.
	sending might be malfunctioning.

	Your phone line might not be working.	Disconnect the fax accessory from the
		phone jack, and connect a phone. Try to
		make a phone call to ensure the phone
		line is working.

	Your phone line might be noisy or poor	Try using a lower baud rate to improve
	quality	the reliability of transmission. See
		maximum baud rate setting.

The fax accessory is receiving faxes	If the fax accessory is on a PBX system,	Disable the detect dial tone setting.
but is not sending them.	the PBX system might be generating a
	dial tone the fax accessory cannot
	detect.

	There might be a poor phone connection.	Try again later.

	The fax machine to which you are	Try sending to another fax machine.
	sending might be malfunctioning.

	Your phone line might not be working.	Disconnect the fax accessory from the
		phone jack, and connect a phone. Try to
		make a phone call to ensure the phone
		line is working.

The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on.

This is normal operation. If you do not want the fax to retry, set Redial on Busy to 0 and set Redial On No Answer to 0.

Faxes you send are not arriving at the	The receiving fax machine might be	Call the recipient to make sure the fax
receiving fax machine.	turned off or might have an error	machine is turned on and ready to
	condition, such as being out of paper.	receive faxes.

	A fax might be in memory because it is	If a fax job is in memory for either of these
	waiting to redial a busy number, or there	reasons, an entry for the job appears in
	are other jobs ahead of it waiting to be	the fax log. Print the fax activity log, and
	sent.	check the Result column for jobs with a
		Pending designation.

104 Chapter 4 Solve fax problems