Receiving fax problems

Use the table in this section to solve problems that might occur when receiving faxes.

Incoming fax calls are not being answered by the fax accessory (no fax detected).

Cause

Solution

 

 

The rings-to-answer setting might not be set correctly.

Check the rings-to-answer setting.

 

 

The phone cord might not be connected properly, or the phone

Check the installation. Make sure you are using the phone cord

cord is not working.

that came with the fax accessory.

 

 

The phone line might not be working.

Disconnect the fax accessory from the phone jack, and

 

connect a phone. Try to make a phone call to ensure the phone

 

line is working.

A voice-messaging service might be interfering with the fax accessory's ability to answer calls.

Do one of the following:

●Discontinue the messaging service.

●Get a phone line dedicated to fax calls.

●Decrease the rings-to-answer for the fax accessory to a number less than the rings-to-answer for the voice mail.

Faxes are transmitting or being received very slowly.

Cause

Solution

 

 

You might be sending or receiving a very complex fax, such as

Complex faxes take longer to be sent or received.

one with many graphics.

 

 

 

The receiving fax machine might have a slow modem speed.

The fax accessory only sends the fax at the fastest modem

 

speed the receiving fax machine can use.

 

 

Faxes are transmitting or being received very slowly (continued).

Cause

Solution

 

 

The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time.

If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution and change the Page Content mode setting described under Send a fax - enter number(s) manually

on page 70.

If there is a poor phone-line connection, the fax accessory and the receiving fax machine slow down the transmission to adjust for errors.

Cancel and resend the fax. Have the phone company check the phone line.

Faxes are not printing on the MFP.

Cause

Solution

 

 

There is no media in the media input tray.

Load media. Any faxes received while the input tray is empty are stored and will print after the tray has been refilled.

102 Chapter 4 Solve fax problems

ENWW