Security
Issue 5 January 1998 14-17555-230-024
The system makes it easy for you to generate a wide variety of acco unting and
system reports. For example, the Facility Grade of Service Report helps identify
the number of number of trunk lines needed to respond efficiently to inc oming
calls. You can also generate toll fraud reports and alarms th at identify excessive
personal calls, unauthorized calls, and calls to expensive dial-up r ecordings.

INTUITY Call Accounting System

If you are using any of the INTUITY voice messaging products, the INTUITY Call
Accounting System is probably best call accounting sol ution for you. The system
works exclusively with INTUITY products, which reside on MAP/40 or MAP/100
computers. (For more information on INTUITY products, see Chapter 9, "Voice
Processing Solutions".) Offering many of same features as the Call Accounting
System for Windows (described in the previous section), the system a lso serves
to help integrate your INTUITY applications.
You can use the INTUITY Call Accounting System to optimize DEFINITY ECS sys-
tem resources, detect toll fraud, and allocate costs. More c reative applications of
the system’s reporting capabilities include:
■Measuring response of advertising campaigns by assigning an account
number for the media (radio, television, etc.) that prompted inc oming
calls.
■Increasing productivity by tracking the costs of telemar keting and
customer service calls
■Detecting and finding the cause of abandoned calls
The system can handle up to 500 extensions.
Security
Besides the toll fraud detection options available with DEFINITY Call Accounting
Systems (described in the previous section), DEFINITY ECS includes many other
security features, some of which are an integral part o f the system design.

Security Violation Notification

Security violation notification identifies potential hack ers’ attempts to access the
DEFINITY ECS. It notifies you when the number of invalid barri er-code attempts
or invalid login attempts is greater than the administere d threshold.
A monitor report displays the last 16 invalid barrier-code attempts and the last 16
invalid login attempts. This report is automatically updated every 30 s econds.