167, Troubleshooting | Panasonic DP-2500/3000 guide

Troubleshooting

If You Have Any of These Problems

Mode			Symptom	Cause / Action	Page

	Document doesn't			1. Check that your document is free of staples and paper	37
	feed/multiple feeds			clips, and that it is not greasy or torn.
				2. Check that your document is the right type to send through
				an ADF by consulting the list on "Originals You Cannot
				Send". If your document has the characteristics listed, use
During Transmission				the Platen instead.
During Transmission				3. Check that the document is loaded properly.
				3. Check that the document is loaded properly.

	Does not stamp			Check Fax Parameter No. 004 and No. 028 settings.	33, 34

	Stamp too light			Replace stamp or refill ink.	169

	Vertical lines on the			Check own copy quality. If copy is OK, your machine has no	--
Transmission Copy	transmitted document			problem, report to the receiving party that they have a
Transmission Copy				problem. If copy is NG, clean the Scanning Area.
Quality				problem. If copy is NG, clean the Scanning Area.
Quality	Transmitted document
	Transmitted document
	is blank

			: Add Paper	Replenish the recording paper.	--



	Recording paper			Remove the misfed paper.	--
	misfeed			(See Operating Instructions (for Copier page 58) )

	Recording paper			Make sure that there is paper in the Paper Tray(s). Follow the	--
	doesn't advance into			instructions for loading paper.
	machine

During Reception	Recording paper			Check to see if the recording paper has misfed inside of the	--
During Reception	doesn't eject after			machine.
	printing

	Document auto			Check Print Reduction settings.	67
	reduction doesn't work

			: Add Toner	Replace the Toner Cartridge.	--
			: Add Toner

			: No Waste Toner	Install the Waste Toner Box.	--
			: No Waste Toner
			Box

PROBLEM

SOLVING

167

Image 169

Panasonic DP-2500/3000 manual 167, Troubleshooting, If You Have Any of These Problems, Mode Symptom Cause / Action

Contents

English Options Important Information Table of Contents Table of Contents Advanced Features Problem Solving Network FeaturePrintout Journals and Lists Appendix This page is intentionally left blank Hint Safety Information Safety Information Important Safety Instructions Safety Information Any function can be started by first pressing Function KeyThen select the desired function on the display External View Telephone Line Jack Power switchExternal Telephone Optional On Line Indicator Used to select the FAX Original size manually ModeBlinks When sending Or receiving faxes Control Panel Ten Keypad Used to switch the machine into energy saving modeUsed for manual number Dialling, recording phone This page is intentionally left blank Setting The Ringer Volume Adjusting the VolumeSelect the desired setting for the Ringer Volume Press or to scroll the display to the desired Fax Parameter Press or repeatedly to raise or lower the Volume Setting the Monitor VolumeMonitor You will hear the dial tone through the speaker User Parameters Setting the Date and TimeUser Parameters Select a Function User Parameters Date & Time 15-08-2001 User Parameters Setting Your LogoLogo Logo Panasonic Character ID Setting Your Character ID Character ID Head Office User Parameters ID no Setting Your ID Number Fax Telephone Number 201 555 Enter Upto 20-DIGITS Adding Telephone Numbers Phone BookTo add a Telephone Number, follow the steps below Phone Book Enter KEY Name Sales Dept Phone Book Enter Name Sales Dept Editing the Phone Book To change the settings of a Speed dialling numberSelect the station you wish to change Then enter a new telephone number. See Note Book Phone Book Enter Name PanafaxKEY Name Panafax Enter the station you wish to erase To erase an entry from the Phone BookDelete Station DELETE? Stop To return to standby, press Customizing Your Machine Setting the Fax Parameters Return to or press standby To set another parameter, pressTo return to Fax Parameter Table Parameter Setting Comments Function Select Mode RCV to Memory SUB-ADDRESS Special Tray Loading Originals How To Load OriginalsSending Non-Standard Size Originals Flatbed Scanning Resolution Basic Transmission SettingsContrast For detailed originals Verification Stamp Original Text/PhotoFor text and photo originals For photo or illustration originals Communication Journal Comm. Journal Press To scroll the display to the desired Select the desired settingFax Parameter Memory Transmission Sending Documents Memory XMT Memory Full Memory XMT Place originals face up on the ADF Manual Number Dialling SET Place a book or an original face down on the Platen Glass Phone Book DiallingReady to FAX Original SET Press the key name for the desired station If the key name for the station that you want to send to Manual Number Dialling Direct Transmission Direct TransmissionMake sure that Direct XMT is displayed, if Ex 5 5 5 1 2 3 Your machine starts to dial the telephone number DialingDirect COMM. NO.027 Rotated Transmission Duplex Scan Select Mode set toDouble-Sided Transmission Receiving Rotation XMT Fax Parameter set to Invalid Valid Setting the Rotation XMT Rotation XMT Duplex Scan Sending Documents Using Duplex ScanDuplex Scan OFF Manual Number Dialling, press After Dial by any combination of the following methods Setting Duplex Print Duplex Print Off-Hook Dialling Voice Mode TransmissionXMT On Line You will hear dial tone through the monitor speaker On-Hook DiallingDial the telephone number from the keypad Ex 5 5 5 1 2 3 When you hear a beep Memory Transmission Reservation Multi-Tasking Transmission Reservation Your machine will store the documents into memory Memory XMT appears, press To reserve your machine for sending the urgent documentsChange to Direct Transmission Ex 555 To cancell the direct transmission reservation Automatic Redialling RediallingManual Redialling Key Set originals face down Automatic Reception Receiving DocumentsManual Reception To receive documents manually When the telephone rings, lift the handsetSee Note Remove any documents from the ADF Print Reduction Selecting the Print Reduction ModeAutomatic Reduction Fixed Reduction Transmitted Document Received Document Receiving Oversize Documents Memory RCV`D DOC Printing Substitute Memory Reception This page is intentionally left blank Batch Transmission Delayed Batch TransmissionReal-Time Batch Transmission Deferred Transmission Timer Controlled Communications Use a 4-digit, 24-hour clock Enter the start time from the keypad and press OKEach station is entered up to 70 stations Phone Book Dialling up to 200 stations Ex 0 3 3 0 330 a.m. and press OK Deferred PollingDeferred Polling Polling STNS0000 Panasonic Polling Deferred ADV. Comm Deferred Advanced Communication Preparing to be Polled Polling Ex 4 3 2 1 and press OK Documents are stored into memory Enter a 4-digit polling password and then press 1 and press Polling Documents from Another Station Polling STNS0001 Panasonic Program Keys Setting for Group DiallingTo set a Program Key for Group Dialling Group Dial Group Dial Enter StationsAmerica Program Keys Select a Function Program Dial Enter Program Name Setting for Program DialEnter the Program Name up to 15 characters Ex PRO.POLL and press Program Keys Enter the Program Key Name up to 10 characters Editing for Group Dialling To change the setting of Group DiallingModify Group Dial Enter the Group Dial you wish to change and press Group Dial Enter Stations America Group Dial KEY Name NEW GroupChina To erase the settings in a Program Key Erasing the Program Key SettingsPress the Program key you want to erase Ex PRO.POLL Delete PROGRAM/GRP Select Delete Prog Group Dial Program Dial Modify Group Dial Delete PROGRAM/GRP Check Setting Edit File ModePrinting or Viewing a File List Sample File List Explanation of Contents Change TIME/STN Changing the Start Time or the Station of a FileSelect the file that you want to change and press Confirm Destinations Check and Press OK Deleting a File Delete File Check Setting Press OKSelect the file that you want to delete and press Delete File MEM. DEF. XMT Delete File Printing Out a File Print File Check Setting Press OKSelect the file that you want to print and press Will remain in memory even after printing the file Your machine will print the file. The documents Adding Documents Into a File ADD Document Check Setting Press OK Edit File Mode Retry an Incomplete File 100 SettingStore Completed Enter a 4-digit RCV to Memory Password and then Setting the RCV To Memory Password101 Receive To Memory 102 Setting RCV To Memory Ready to FAX 103 Printing Documents 104Message in Memory 105 Enter the password to print the documentsThen press See Note Ex 1 Fax Cover Sheet 106General Description To Use the Fax Cover Sheet Cover Sheet Select a Function 107Ex Panasonic Start Fax Cover Sheet Sample 108 109 Setting the Department CodeDepartment Code General Description Department Code Invalid Valid 110Department Code 111 Setting the Department Code NameEnter Department Code Number and press ADD Code Enter a 4-digit Department Code and press 112Ex 1 1 1 1 and press ADD Code Enter Name Changing the Department Code 113Enter Department Code Number that you wish to Change and press Enter New Department Code and press 114DEPT.1 Deleting the Department Code 115Enter Department Code you wish to delete Enter the Department Code and press 116Ex 10 10 10 10 and press OK To delete another Department Code, repeat Steps 3 to Sending a Document with Department Code 117Panasonic Sales Dept Input DEPT. Code 118 Dial the telephone number from the keypad 119 120 Printing a Department Code ListFAX Parameter List Printing 121 Printing a Department Code Journal 122Journal Printing Sample Department Code Journal / Originated Calls 123 Sample Department Code Journal / Received Calls 124 125 Setting the Selective ReceptionSelective Reception FAX Parameters Select a Function Select RCV 126 Model Special Settings Password Communications127 Compatibility with Other Machines To set transmission password and parameter Setting Password TransmissionEnter a 4-digit Transmission Password and press 128 129 Password is not checked Password is checked To set receiving password and parameter Setting Password Reception130 131 Enter a 4-digit Receiving Password and pressEx 1 2 3 4 PASSWORD-XMT Select a Function OFF on Using Password Transmission132 133 Using Password Reception Confidential Mailbox 134Confidential Mailbox Confidential Mailbox Requirement Confidential XMT Input a 4-DIGIT PWD 135 Enter a 4-digit Confidential Code and press 136Ex 2 2 3 3 and press 137 138 Sample CONF. RCV Report 139 Storing a Confidential Document in Your Machines Mailbox 140Confidential Polled Input a 4-DIGIT PWD 141 Printing a Confidential Document from Your Machines Mailbox 142 143 To delete a file using the Confidential CodeEnter a 4-digit Confidential Code and then press To delete all confidential files from memory 144Delete CONF. File Delete ALL FILES? 145 Setting of Routing, Forwarding or RelayingSub-Addressing Compatibility with Other Machines 146 Setting the Sub-Address into a Phone Book Numbers Then continue to enter the station name and key name 147Phone Book Enter Name 148 Using the Phone Book Dialling NumbersSending a Fax with Sub-Address 149 Using Manual Number DiallingThen enter the Sub-Address up to 20 digits Ex Telephone number = 5551234, Sub Use Sub-Address temporarily 150SUB-ADDRESS XMT Enter SUB-ADDR Up to 70 stations Phone Book Dialling. Up to 200 stations 151SUB-ADDRESS XMT 152 Journal 153To print a Journal Journals and Lists 154For viewing transmission transactions only Individual Transmission Journal Ind. XMT Journal 155IND. XMT Journal Printing Sample Transaction Journal 156Sample Individual Transmission Journal Ind. XMT Journal 157 Sample Comm. Journal 158 159 Phone Book List 160Phone Book List Printing Sample Phone Book List 161 Group and Program List 162Program List Printing Sample Group and Program List 163 FAX Parameter List 164 Sample FAX Parameter List 165 166 If You Have Any of These Problems TroubleshootingMode Symptom Cause / Action 167 Communication 168 Information Codes 169 170 171 172 173 Specifications 174 Power ConsumptionPhone Book Memory Capacity Options and Supplies 175 Glossary 176 Duplex Scan G3 Mode GroupEnd Receiving Station FAX Parameter List 178 179 180 181 182 183 Using Manual Number Dialing Name Telephone Number Facsimile Telephone Number Directory For Service Call