169, Information Codes | Panasonic DP-2500/3000 instruction

Troubleshooting

Information Codes

When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.

Info.	Meaning	Action	Page
Code	Meaning	Action	Page
Code

400	During initial handshake, receiving station did not	1. Check with the other party.	--
	respond or communication error occurred.	2. Reload the document(s) and send again.

401	Remote station required a Receiving Password to	Check the remote station.	--
	receive the original.
	Remote station does not have Confidential Mailbox.

402	During initial handshake, communication error	Reload the document(s) and send again.	--
	occurred.

403	No polling capability at the remote side.	Ask remote side to set "POLLED=ON".	--

404/405	During initial handshake, communication error	Reload the document(s) and send again.	--
	occurred.

406	Transmission Password does not match.	Check the password or the telephone number	125
	Receiving Password does not match.	in the Phone Book.	128
	Received from an unauthorized station in Selective		130
	Reception mode.

407	No confirmation from the receiving station for the	Wait a few minutes and send again.	--
	previous page sent.

408/409	Remote side confirmation of previous page is illegible.	Wait a few minutes and send again.	--

410	Communication aborted on the transmitting side.	Check with the other party.	--

411	Polling password does not match.	Check the polling password.	34

412	No data from the transmitting side.	Check with the other party.	--

414	Polling password does not match.	Check the polling password.	34

415	Polling transmission error.	Check the polling password.	34

416/417	Received data has too many errors.	Check with the other party.	--
418/419

420/421	Machine goes to receiving mode, but receives no	1. Remote side misdial.	--
	command from the transmitting side.	2. Check with the other party.

422/427	Interface is incompatible.	Check with the other party.	--

430/434	Communication error occurred while receiving.	Check with the other party.	--

436/490	Received data has too many errors.	Check with the other party.	--

456	• Unit received a confidential document or was	1. Print a File List and check the contents.	89
	requested to be polled of a confidential document	2. Wait until unit finishes printing.
	under any of following conditions.
	1) Not enough space in memory to receive the
	confidential document.
	2) Confidential Mailbox is full.
	3) While printing received document(s).
	• Unit was requested to relay a document.				PROBLEM SOLVING

492/493	Communication error occurred while receiving.	Check with the other party.	--
492/493	Communication error occurred while receiving.	Check with the other party.	--
494

495	Telephone line disconnected.	Check with the other party.	--

169

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Panasonic DP-2500/3000 manual 169, Information Codes

Contents

English Options Important Information Table of Contents Table of Contents Advanced Features Appendix Network FeatureProblem Solving Printout Journals and Lists This page is intentionally left blank Hint Safety Information Safety Information Important Safety Instructions Safety Information Function Key Any function can be started by first pressingThen select the desired function on the display External View Power switch Telephone Line JackExternal Telephone Optional Control Panel Used to select the FAX Original size manually ModeOn Line Indicator Blinks When sending Or receiving faxes Dialling, recording phone Used to switch the machine into energy saving modeTen Keypad Used for manual number This page is intentionally left blank Press or to scroll the display to the desired Fax Parameter Adjusting the VolumeSetting The Ringer Volume Select the desired setting for the Ringer Volume You will hear the dial tone through the speaker Setting the Monitor VolumePress or repeatedly to raise or lower the Volume Monitor User Parameters Date & Time Setting the Date and TimeUser Parameters User Parameters Select a Function 15-08-2001 Setting Your Logo User ParametersLogo Logo Panasonic Character ID Setting Your Character ID Character ID Head Office User Parameters ID no Setting Your ID Number Fax Telephone Number 201 555 Enter Upto 20-DIGITS Phone Book Adding Telephone NumbersTo add a Telephone Number, follow the steps below Phone Book Enter KEY Name Sales Dept Phone Book Enter Name Sales Dept Then enter a new telephone number. See Note To change the settings of a Speed dialling numberEditing the Phone Book Select the station you wish to change Phone Book Enter Name Panafax BookKEY Name Panafax DELETE? To erase an entry from the Phone BookEnter the station you wish to erase Delete Station Stop To return to standby, press Customizing Your Machine Setting the Fax Parameters To set another parameter, press Return to or press standbyTo return to Fax Parameter Table Parameter Setting Comments Function Select Mode RCV to Memory SUB-ADDRESS Special Tray Flatbed Scanning How To Load OriginalsLoading Originals Sending Non-Standard Size Originals For detailed originals Basic Transmission SettingsResolution Contrast For photo or illustration originals Original Text/PhotoVerification Stamp For text and photo originals Communication Journal Comm. Journal Select the desired setting Press To scroll the display to the desiredFax Parameter Memory Transmission Sending Documents Memory XMT Memory Full Memory XMT Place originals face up on the ADF Manual Number Dialling SET Press the key name for the desired station Phone Book DiallingPlace a book or an original face down on the Platen Glass Ready to FAX Original SET If the key name for the station that you want to send to Ex 5 5 5 1 2 3 Direct TransmissionManual Number Dialling Direct Transmission Make sure that Direct XMT is displayed, if Dialing Your machine starts to dial the telephone numberDirect COMM. NO.027 Rotation XMT Fax Parameter set to Duplex Scan Select Mode set toRotated Transmission Double-Sided Transmission Receiving Invalid Valid Setting the Rotation XMT Rotation XMT OFF Sending Documents Using Duplex ScanDuplex Scan Duplex Scan Manual Number Dialling, press After Dial by any combination of the following methods Setting Duplex Print Duplex Print Voice Mode Transmission Off-Hook DiallingXMT On Line On-Hook Dialling You will hear dial tone through the monitor speakerDial the telephone number from the keypad Ex 5 5 5 1 2 3 When you hear a beep Memory Transmission Reservation Multi-Tasking Transmission Reservation Your machine will store the documents into memory To reserve your machine for sending the urgent documents Memory XMT appears, pressChange to Direct Transmission Ex 555 To cancell the direct transmission reservation Key Set originals face down RediallingAutomatic Redialling Manual Redialling Receiving Documents Automatic ReceptionManual Reception Remove any documents from the ADF When the telephone rings, lift the handsetTo receive documents manually See Note Fixed Reduction Selecting the Print Reduction ModePrint Reduction Automatic Reduction Transmitted Document Received Document Receiving Oversize Documents Memory RCV`D DOC Printing Substitute Memory Reception This page is intentionally left blank Delayed Batch Transmission Batch TransmissionReal-Time Batch Transmission Deferred Transmission Timer Controlled Communications Phone Book Dialling up to 200 stations Enter the start time from the keypad and press OKUse a 4-digit, 24-hour clock Each station is entered up to 70 stations Deferred Polling Ex 0 3 3 0 330 a.m. and press OKDeferred Polling Polling STNS0000 Panasonic Polling Deferred ADV. Comm Deferred Advanced Communication Preparing to be Polled Polling Ex 4 3 2 1 and press OK Documents are stored into memory Enter a 4-digit polling password and then press 1 and press Polling Documents from Another Station Polling STNS0001 Panasonic Setting for Group Dialling Program KeysTo set a Program Key for Group Dialling Program Keys Select a Function Group Dial Enter StationsGroup Dial America Ex PRO.POLL and press Setting for Program DialProgram Dial Enter Program Name Enter the Program Name up to 15 characters Program Keys Enter the Program Key Name up to 10 characters Enter the Group Dial you wish to change and press To change the setting of Group DiallingEditing for Group Dialling Modify Group Dial Group Dial KEY Name NEW Group Group Dial Enter Stations AmericaChina Delete PROGRAM/GRP Select Delete Prog Erasing the Program Key SettingsTo erase the settings in a Program Key Press the Program key you want to erase Ex PRO.POLL Group Dial Program Dial Modify Group Dial Delete PROGRAM/GRP Edit File Mode Check SettingPrinting or Viewing a File List Sample File List Explanation of Contents Changing the Start Time or the Station of a File Change TIME/STNSelect the file that you want to change and press Confirm Destinations Check and Press OK Delete File MEM. DEF. XMT Delete File Check Setting Press OKDeleting a File Select the file that you want to delete and press Delete File Print File Check Setting Press OK Printing Out a FileSelect the file that you want to print and press Will remain in memory even after printing the file Your machine will print the file. The documents Adding Documents Into a File ADD Document Check Setting Press OK Edit File Mode Retry an Incomplete File Setting 100Store Completed Receive To Memory Setting the RCV To Memory PasswordEnter a 4-digit RCV to Memory Password and then 101 102 Setting RCV To Memory Ready to FAX 103 104 Printing DocumentsMessage in Memory Ex 1 Enter the password to print the documents105 Then press See Note To Use the Fax Cover Sheet 106Fax Cover Sheet General Description 107 Cover Sheet Select a FunctionEx Panasonic Start Fax Cover Sheet Sample 108 General Description Setting the Department Code109 Department Code 110 Department Code Invalid ValidDepartment Code ADD Code Setting the Department Code Name111 Enter Department Code Number and press ADD Code Enter Name 112Enter a 4-digit Department Code and press Ex 1 1 1 1 and press Change and press 113Changing the Department Code Enter Department Code Number that you wish to 114 Enter New Department Code and pressDEPT.1 115 Deleting the Department CodeEnter Department Code you wish to delete To delete another Department Code, repeat Steps 3 to 116Enter the Department Code and press Ex 10 10 10 10 and press OK Input DEPT. Code 117Sending a Document with Department Code Panasonic Sales Dept 118 Dial the telephone number from the keypad 119 Printing a Department Code List 120FAX Parameter List Printing 121 122 Printing a Department Code JournalJournal Printing Sample Department Code Journal / Originated Calls 123 Sample Department Code Journal / Received Calls 124 FAX Parameters Select a Function Setting the Selective Reception125 Selective Reception Select RCV 126 Compatibility with Other Machines Password CommunicationsModel Special Settings 127 128 Setting Password TransmissionTo set transmission password and parameter Enter a 4-digit Transmission Password and press 129 Password is not checked Password is checked Setting Password Reception To set receiving password and parameter130 Enter a 4-digit Receiving Password and press 131Ex 1 2 3 4 Using Password Transmission PASSWORD-XMT Select a Function OFF on132 133 Using Password Reception Confidential Mailbox Requirement 134Confidential Mailbox Confidential Mailbox Confidential XMT Input a 4-DIGIT PWD 135 136 Enter a 4-digit Confidential Code and pressEx 2 2 3 3 and press 137 138 Sample CONF. RCV Report 139 140 Storing a Confidential Document in Your Machines MailboxConfidential Polled Input a 4-DIGIT PWD 141 Printing a Confidential Document from Your Machines Mailbox 142 To delete a file using the Confidential Code 143Enter a 4-digit Confidential Code and then press 144 To delete all confidential files from memoryDelete CONF. File Delete ALL FILES? Compatibility with Other Machines Setting of Routing, Forwarding or Relaying145 Sub-Addressing 146 Setting the Sub-Address into a Phone Book Numbers 147 Then continue to enter the station name and key namePhone Book Enter Name Using the Phone Book Dialling Numbers 148Sending a Fax with Sub-Address Ex Telephone number = 5551234, Sub Using Manual Number Dialling149 Then enter the Sub-Address up to 20 digits 150 Use Sub-Address temporarilySUB-ADDRESS XMT Enter SUB-ADDR 151 Up to 70 stations Phone Book Dialling. Up to 200 stationsSUB-ADDRESS XMT 152 153 JournalTo print a Journal 154 Journals and ListsFor viewing transmission transactions only 155 Individual Transmission Journal Ind. XMT JournalIND. XMT Journal Printing 156 Sample Transaction JournalSample Individual Transmission Journal Ind. XMT Journal 157 Sample Comm. Journal 158 159 160 Phone Book ListPhone Book List Printing Sample Phone Book List 161 162 Group and Program ListProgram List Printing Sample Group and Program List 163 FAX Parameter List 164 Sample FAX Parameter List 165 166 167 TroubleshootingIf You Have Any of These Problems Mode Symptom Cause / Action Communication 168 Information Codes 169 170 171 172 173 Specifications Capacity Power Consumption174 Phone Book Memory Options and Supplies 175 Glossary 176 FAX Parameter List G3 Mode GroupDuplex Scan End Receiving Station 178 179 180 181 182 183 Using Manual Number Dialing Name Telephone Number Facsimile Telephone Number Directory For Service Call