documents automatically.

 

9. Help

 

 

Problem

Cause & Solution

I cannot receive

L The receiving mode is set to TEL mode. Set to FAX ONLY mode by

documents automatically.

pressing {FAX AUTO ANSWER}.

 

L The time taken to answer the call is too long. Decrease the number

 

of rings before the unit answers a call (feature #210 on page 61).

 

L Make sure that the Distinctive Ring of feature #430 is set properly

 

(page 41). If you do not subscribe to the Distinctive Ring service

 

offered by your local telephone company, this feature should be

 

OFF.

 

 

The display shows

L The incoming call is not a fax. Change the receiving mode to TEL

CONNECTING...”, but

mode by pressing {FAX AUTO ANSWER}.

faxes are not received.

 

A blank sheet is ejected.

L The other party placed the document in their fax machine the

 

wrong way. Check with the other party.

 

 

The printing quality is

L If documents can be copied properly, the unit is working normally.

poor.

The other party may have sent a faint document or there may be

 

something wrong with the other party’s machine. Ask them to send

 

a clearer copy of the document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on.

 

Try turning the paper over.

 

L You may have used paper with a cotton and/or fiber content that is

 

over 20%, such as letterhead or resume paper.

 

L The remaining toner is low. Replace the toner cartridge (page 79).

 

L To check the drum life and quality, please print the printer test list

 

(page 91). If printing quality is still poor, replace the toner cartridge

 

and drum unit.

 

L The toner save mode is ON (feature #482 on page 63).

 

L The glass or rollers are dirty with correction fluid, etc. Clean them

 

(page 86, 90). Please do not insert a document before correction

 

fluid has dried completely.

 

 

The other party complains

L The memory is full of received documents due to a lack of

that they cannot send a

recording paper or a recording paper jam. Install paper (page 15)

document.

or clear the jammed paper (page 82).

 

L If you select the computer that will be used for receiving a fax in

 

feature #443 (page 67), and feature #442 is set to ALWAYS(page

 

65), check the connection between the computer and the unit.

 

L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER}

 

repeatedly to turn ON the {FAX AUTO ANSWER} indicator.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX

 

AUTO ANSWER} indicator.

 

L If you want to set TEL mode:

 

– press {FAX AUTO ANSWER} repeatedly to turn OFF the {FAX

 

AUTO ANSWER} indicator.

 

L The Distinctive Ring of feature #430 is activated (page 41).

 

 

I cannot receive

L Feature #442 is activated and the received fax documents are

documents even though

automatically transferred to the computer. View the received

paper is installed.

documents using the computer (page 54).

 

 

For assistance, please visit http://www.panasonic.com/consumersupport

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Image 77
Panasonic KX-FLB851 documents automatically, pressing FAX AUTO ANSWER, The display shows, “CONNECTING...”, but, poor, Help