BT 1020 manual Help, No display, No incoming calls to your handsets?

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8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 68 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423

68Help

Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.

If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to the support and advice section for information.

No display

The batteries may be flat or dead. Recharge or replace the batteries, see page 8.

No incoming calls to your handsets?

Your BT Broadband Talk service may not be set up. You could also check your call routing settings (eg you may have call divert in place).

The ringer volume may be set too low for you. See page 52 to adjust the volume.

Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.

Buzzing noise on my radio, TV, computer or hearing aid

Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Hub Phone 1020 at least one metre away from such appliances to avoid any risk of interference.

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Contents User guide Welcome… To your BT Hub Phone 1020 Digital Cordless HandsetNeed help? Got everything?Using the phone This guideGetting started Getting to know your phoneCaller Display and the calls list Phonebook BT Calling FeaturesHandset settings This guide Hub base settings Software upgrades Time settingsUsing additional handsets General informationLocation Setting up the handsetGetting started Slide open the battery Beep when the handset hasUsing the phone Attach the cradle toOn the handset Screen prompts on the handset will help guide you throughRegistration process it’s easy Register to HUB will appear on screen. Press OKStandby display Handset name NumberGetting to know your phone Handset buttonsNavigating the menus Getting to know your phone Menu map NamesMaking calls with BT Broadband Talk Making and receiving callsMaking and receiving calls with BT Broadband TelephonesHow do I know BT Broadband Talk is set up on my Hub? Making calls with BT Broadband Talk Hi Def calls Multiple callsMaking calls with BT Broadband Talk Your BT Broadband Talk bill Making calls with BT Broadband Talk Call qualityCall transfers Independent of Hub All phones ring Frequently asked questions What happens when I make emergency calls?Making calls with BT Broadband Talk Making calls with BT Broadband Talk What numbers can I call? Using the phone Switching the handset power on/offMake an external call Preparatory dialling pre-dialCall timer Handsfree callingReceiving calls To make a handsfree callSilence the handset ringer Using the phone To switch to handsfree during a callEarpiece volume Using the phone Secrecy Keypad lockUsing the phone To switch key lock on To switch key lock offRedial Press and hold . Keypad Locked and the icon is displayedTo redial a number Press MenuUsing the phone Delete a redial number Delete the redial listPerson and press Save Phonebook Store a phonebook entryPhonebook To the next number screen. You can store home, workMobile for each contact Character mapTo access the phonebook Dial a phonebook entryPress Names Press OK to select Find Entry then press To scrollPhonebook Phonebook Edit a phonebook entry To edit the name/numberDelete a phonebook entry Phonebook Store a phonebook entry with an assigned ringPress Options Confirmation screen Delete all phonebook entriesTo select and receive Caller Display and the calls list View/dial numbers in the calls listCaller Display and the calls list Call details are displayed Want is displayed press OKCalls list showing the name rather than the phone number Delete a calls list entryEmpty is displayed Call Waiting Speak to a second callerDisplay Number and press OK to dial BT Calling FeaturesTo dial a feature Handset settings Adjust the earpiece volumeHandset settings Naming a handset When in standby, the new handset name will be shownPress Back Repeatedly to return to the idle screenHandset settings Auto-talk When you receive a call, if the handset is on the cradle youHandset settings Beep tones To switch key beeps On/OffTo switch low battery beeps On/Off Handset settings To switch out of range beeps On/Off Press To scroll and display Melody Handset settings Handset ring tones and volumeTo change the call ringer volume Handset settings To change the ring tone To access the menu To scroll and display MelodyHub base settings Reset your BT Hub Phone 1020 to the default settingsSystem PIN To change the System PIN codePress Back repeatedly to return to standby NEW PIN is displayed. Enter a new 4 digit PIN and pressConfirm is displayed Enter the login information username admin password admin Time settingsSetting the time Alarm To set an alarmTo cancel an alarm setting Time settings To silence the alarm At the Hub Using additional handsetsRegistering a Hub phone to your BT Home Hub manually Press the wireless association button. After 3 seconds Handset number which will be displayed when in standby modePhone LED starts to flash Press OK on the handsetReceiving internal calls Internal callsMaking internal calls Using additional handsets Transferring calls De-register a handsetSystem PIN is displayed. Enter the PIN code using Keypad and press OKPress To select the handset you want to remove Remembering that you cannot deregister the same handsetSoftware upgrades Automatic software upgradeManual software upgrade Rescue mode To use the rescue mode on the Hub ManagerHelp No displayNo incoming calls to your handsets? Buzzing noise on my radio, TV, computer or hearing aidWhat if I’m having problems making a call? Help Handset charger is not workingCannot dial numbers from the phone book Caller’s number is not displayedHelp What happens when I make emergency calls? BT Hub Phone HelplineSafety General informationProduct disposal instructions Guarantee Technical information Page Ofﬁces worldwide