VTech DS3111-3, DS3111-2, DS3111-4, TM3111-2 Troubleshooting, Problem Suggestion

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Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www. vtechcanada.com or call 1 (800) 267-7377.

Problem	Suggestion

My telephone does not	• Make sure the battery is installed and charged correctly (pages 4 and 5). For optimum daily
work at all.	performance, return the cordless handset to the telephone base or charger after use.
	• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
	wall jack.
	• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow
	up to one minute for the cordless handset and telephone base to synchronize.
	• Charge the battery in the cordless handset for at least 16 hours.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
	a new battery.

www.vtechphones.com

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Appendix

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Contents Congratulations Table of contents Table of contents Installation Parts checklistTelephone base & charger installation Cabinet outletTelephone line cord Battery installation Battery charging Charge lightAdding a new handset To register a handset to your telephone baseREGISTERED. To Troubleshooting section on Replacing a handset To de-register all handsetsBelt clip & headset optional HeadsetBelt clip CID caller ID page 28 Play Handset layoutMENU/SELECT Skip Voicemail REDIAL/PAUSETelephone base layout Find HandsetRinger tone Telephone settingsRinger volume Ringer TONE, the sample of ringer tone will not be heardKey tone LanguageConfirmation tone Clear voicemail Telephone settingsBasic operation Voicemail setupTelephone settings Speakerphone Basic operationMake, answer and end calls MuteRinger mute VolumeCall waiting Multiple handset useVoicemail Intercom Answer an incoming call during an intercom callTransfer an external call FLASH, OFF/ Clear or INTSwitch between external and internal calls Store a directory entry Advanced operationDirectory Not Available AT this Time will be displayedCharacter chart Search the directory Press MENU/SELECT, and the screen displays Edit Number Advanced operation Handset XX Missed Calls Vtech Available AT this Time Saved Already Saved Unable to Save Call log display screen messages Display Means Redial Handset display screen messages Incoming Outside Handset indicators NEWTelephone base indicators & charger indicator USEBattery Troubleshooting Problem SuggestionLow Battery is Light on the telephone base or charger should be on Tone before dialing For this to take place Service company charges may apply Troubleshooting Numbers I need to To synchronize Important safety instructions Maintenance Operating rangeWarranty About cordless telephonesHow do you get warranty service? FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Rbrc Seal Industry CanadaTechnical specifications Index Index 91-001410-080-100 User’s manual