VTech DS3111-2, DS3111-4, DS3111-3, TM3111-2 Light on the telephone base or charger should be on

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the telephone base or charger correctly. The CHARGE
charge in the handset		light on the telephone base or charger should be on.
or the handset battery	• Remove the battery from the handset and re-install it to the handset. Put the handset back in
does not accept		the telephone base or charger and let it charge for at least 16 hours.
charge.	• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
		on, refer to the steps on this page for The charge light is off.
	• It may be necessary to purchase a new battery. Please refer to the Battery section (page 38)
		of this user’s manual.
The CHARGE light is	•	Clean the charging contacts on the cordless handset(s), telephone base and charger each
off.		month using a pencil eraser or a dry non-abrasive fabric.
	• Make sure the power adapter is plugged in correctly and securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the cordless handset and telephone base to reset.

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Appendix