VTech ia5876, ia5877, ia5874 user manual Troubleshooting, Problem Suggestion

Page 36

Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511.. In Canada, call VTech Telecommunications Canada Ltd.. at 1-800-267-7377..

Problem	Suggestion
My phone doesn’t	• Make sure the power cord is plugged in..
work at all..	• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
	jack..
	• Charge the battery in the handset for 16 hours.. For optimum daily performance, return the
	handset to its base when not in use..
	• Reset the base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it back in..
	Allow up to one minute for the handset and base to reset..
	• You may need to purchase a new battery, please refer to the Batteries section of this
	user’s manual..
I cannot get a dial	• First try all the suggestions above..
tone..	• Move the handset closer to the base.. You might have moved out of range..
	• Your line cord might be malfunctioning.. Try installing a new line cord..
	• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
	connect a different phone.. If there is no dial tone on that phone either, the problem is in your
	wiring or local service.. Contact your local telephone company..

www.vtechphones.com

ADDITIONAL INFO 35

Additional Information

Image 36

Contents User’s Manual Table of Contents Table of Contents Need HELP? VTech toll free 1-800-595-9511 In Canada dialBefore You Begin Parts Check ListInstallation Install Handset BatteryChoose Location Connect Power and Telephone Line Cords U g t h e Adapter into Electrical outlet.. IfDesk/Table Installation Wall MountingCharge the Handset Battery Set Language ModeSet the Dial Mode Check for Dial ToneHandset Ringer Style/Battery Save Set Handset Date and TimeIf you subscribe to DSL service Belt clip optionalTo remove Telephone Operation Handset OperationBase Operation Temporary Tone DialingMessage Waiting When you have a message waiting, the handset will display Clear Message Waiting AlertCall Transfer Headset Jack Operating RangeWalk back into range, periodically pressing OFF Display Screen Messages Speed Dialing Store a Number/Name in Speed DialEdit a Number/Name Stored in Speed Dial Press select to save the edited informationDelete a Number/Name Stored in Speed Dial Dial a Speed Dial NumberReassign Locations in Speed Dial Telephone Directory Store a Number/Name in the DirectoryEdit a Number/Name Stored in the Directory Delete a Number/Name Stored in the Directory Move a Number/Name to the Speed Dial Memory Dial a Number from the DirectoryCaller ID About Call History Caller ID Review Call HistoryDelete Records from Call History Dial a Displayed NumberStore a Call History Record in the Directory Locate the record in call history that you want to dialCode + number number only 1+ number.. See the note Side margin for more information on changingDialing sequence Press select, then press Or until ProgramAudible Indicators Setting the clockAnswering System Operation At the Base About AnnouncementsSystem on or off Confirm feature settings Record Your AnnouncementTo review your announcement at any time To delete your announcementSetting Up Your Answering System Feature SummaryListen to, Save & Delete Messages Turn the base ringer on or offOff Choose how many times the phone willCall Screening/Intercept Record a MemoPress to play messages.. Press again to stop playback To stop recording, press the PLAY/STOP againWindow Display When Answering System Operation Remote Access Remote Access CommandsConnect with the Answering System Voice MenuAgain to turn the system back on Turn system onCode, then press 0 to turn the answering system on Battery Care and performance BatteriesTroubleshooting Problem SuggestionOff in this troubleshooting guide NoiseComputers, kitchen appliances and other cordless phones Service ManualFor further instruction If you subscribe to DSLOr weak signal even When I’m nearGet noise, static Ring when I receive Manual Call My handset does notOut while I’m using Up to one minute for the handset and base to resetMy calls fade or cut My handsetMy Caller ID isn’t Maintenance Warranty StatementHow do you get warranty service? Important Safety Instructions FCC, Acta and IC Regulations FCC PartRbrc Seal Industry CanadaTechnical Specifications Receive Frequency Base 5863..80 5872..5 MHzIndex IndexIndex 91-000499-070-000