AT&T BCM50 manual Troubleshooting, System Monitoring with BCM Monitor

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AT&T IP Flexible Reach Service

Nortel BCM50 Release 3.0 SIP Configuration Guide

5 Troubleshooting

This section provides some tips about troubleshooting problems

5.1 System Monitoring with BCM Monitor

A valuable application for performance monitoring is the BCM Monitor. It allows the BCM administrator to see the current status of various parts of the BCM system. Statistical information is provided on system throughput and other performance-related information, including system CPU usage (graph or table format) and memory usage (graph or table format).

If a performance display is active, it is automatically updated with real-time performance information in user-selectable time increments.

The focus of the real-time monitoring capabilities is:

•Overall system status

•Utilization of resources on the Media Services Card (e.g. signaling channel usage)

•Operation of telephony applications (e.g., Messaging, Call Center, etc.).

•IP telephony activity

•D-channel monitoring for PRI, BRI and VoIP trunks

Figure 23: System Monitoring Example

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Contents AT&T Voip Table of Contents Table of Figures Introduction Customer QuestionsTrouble Reporting Document Feedback Document Change HistoryIssue Calling Number Restricted / Private not supported Emergency 911/E911 Services LimitationsSpecial Notes BCM Soft Phones not currently supportedOverview PSTIssue Pstn Configuration Guide Nortel BCM50 Version and Feature RequirementsBCM50 Lists of Applied Patches IP Trunks Available VoIP Trunks Assigning Line Pool to IP Trunks Issue Configuring General DN Length Configuring Private Received Number Length Assigning a Route for IP Trunks Assign Code to Access IP Trunk Routes SIP Proxy Parameters Failover to Secondary AT&T IP Border Element IpbeOutbound Proxy Table for failover to secondary AT&T IPBEs Media Parameters Payload SizeConfiguring analog DNs for fax Port Ranges Media Gateway Port RangesConfiguring Outgoing Calls from BCM50 to AT&T IP Flex Reach ConfigurationÆ TelephonyÆ Sets Æ All DNsConfiguring Incoming Calls from AT&T IP Flex Reach to BCM50 Configuring did for Incoming CallsConfigurationÆ TelephonyÆ Lines Æ Target Lines Assign Line Pool to IP Sets Troubleshooting System Monitoring with BCM MonitorIP Device Listing RTP Session Information System Resources Real-time display of BCM50 Alarms AdministrationÆ General ÆAlarmsLog Management Log ManagementAppendix a Configuring Destination Code with Wildcard Configuring Destination Code with WildcardEnd of Document
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