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A P P E N D I X B
Supporting International Users
Localized versions of the Cisco Unified IP Phones are available. If you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following sections to ensure that the phones are set up properly for your users:
Installing the Cisco Unified Communications Manager Locale Installer, page B-1
For information on changing the language that is displayed on the User Options web page, refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager.
Installing the Cisco Unified Communications Manager Locale Installer
If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.
You can find locale-specific versions of the Cisco Unified Communications Manager Locale Installer at http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
For more information, refer to the “Locale Installation” section in the “Software Upgrades” chapter of the Cisco Unified Communications Operating System Administration Guide.
Note All languages may not be immediately available, so continue to check the website for updates.
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Contents
Text Part Number OL-23874-01
Americas Headquarters
Page
N T E N T S
Manager
Disabling and Enabling Web Page Access
Network and Access Port Pinouts C-3
Installing the Bracket E-8
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Chapter Description
Overview
Audience
Organization
Cisco Unified IP Phone 6900 Series
Related Documentation
Cisco Product Security Overview
Italic screen font
Document Conventions
Convention Description
Italic font
An Overview of the Cisco Unified IP Phone
1shows the main components of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901
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2shows the main components of the Cisco Unified IP Phone
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Communications Manager System Guide
Dynamic Host Configuration Protocol chapter
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
701/technologieswhitepaper0900aecd804cd46d
Supporting 802.1X Authentication on Cisco
Unified IP Phones section on page 1-17for
See the LLDP-MED and Cisco Discovery Protocol
Related Topics
Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Configuring Telephony Features
Feature Overview
Related Topic
Providing Users with Feature Information
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Security, refer to the Cisco Unified Communications Manager
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
Communications Manager
Phone section on page 3-10for more information
Overview of Supported Security Features
Feature Description
Voice Quality Metrics
IP Phones section on page 1-17for more information
Understanding Security Profiles
Establishing and Identifying Protected Calls
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Required Network Components
Best Practices-Requirements and Recommendations
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Purpose For More Information
Chapter in the Cisco Unified Communications Manager
Communications Manager Administration Guide
Communications Manager Administration
Installing Cisco Unified IP Phones
Refer to Cisco Unified IP Phone 6901
User Guide Administration and System Guides
Terminology Differences
A P T E R
Cisco Communications Manager Administration Guide
Providing Power to the Cisco Unified IP Phone
Power Type Guidelines
Power Guidelines
Power Outage
Obtaining Additional Information About Power
Understanding Phone Configuration Files
Purpose Related Topics
Understanding the Phone Startup Process
Obtaining an IP Address
Method Address?
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and Taps
Procedure
Adding Phones Using the BAT Phone Template
Converting a New Phone from Sccp to SIP
Using Cisco Unified IP Phones with Different Protocols
Deploying a Phone in an Sccp and SIP Environment
Determining the MAC Address for a Cisco Unified IP Phone
Network Requirements
Before You Begin
Network and Access Ports
Cisco Unified Communications Manager Configuration
Speakerphone Cisco Unified IP Phone 6911 Only
Handset
See the Network and Access Ports section on
Installing the Cisco Unified IP Phone
Cisco Unified IP Phone 6901 Cable Connections
Cisco Unified IP Phone 6911 Cable Connections
3illustrates the footstand on the Cisco Unified IP Phone
Footstand
Lower Viewing Angle
Higher Viewing Angle
Verifying the Phone Startup Process
Configuring Startup Network Settings
Mounting the Phone to the Wall
Before You Begin
Configuring Security on the Cisco Unified IP Phone
Option Description
Configuring Settings on the Cisco Unified IP Phone
Phone Settings Options
Accessing the IVR and Configuring Your Phone Setting
Accessing the Phone Configuration Settings
Action IVR Code Navigating Notes
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Configuring Features, Templates, Services, and Users
Unified Communications Manager
Feature Description Configuration Reference
Features and Services Guide, Barge
System Guide, Cisco Unified IP Phones
Administration Guide, Directory
Features and Services Guide Barge
Unified Communications Manager Features
Services Guide
Communications Manager Features
Forward Maximum Hop Count service parameter
Manager Features and Services Guide
Features and Services Guide,Barge
Conference Bridges chapter
Codes and Forced Authorization Codes
Point Configuration chapter in the Cisco
System Guide, Voice Mail Connectivity
Number/Pattern Configuration chapter
Administration Guide, Message Waiting
Configuration chapter
Phone Configuration chapter
Services Guide, Monitoring
Administration Guide, Cisco Unified IP
Adding Users to Cisco Unified Communications Manager
Administration Guide, Time Period
Administration Guide, Date/Time Group
Administration Guide, Cisco Voice-Mail
Unified Communications Manager System Guide
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Click Save Selected/Changes
Specifying Options that Appear on the User Options Web Pages
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Monitoring the Cisco Unified IP Phone Remotely
Http//IPaddress
Accessing the Web Page for a Phone
Device Information
Disabling and Enabling Web Page Access
UDI
Network Setup
Description
Vlan
Network Statistics
Table below
Device Logs
Cations Manager Database section on
Status Messages
Message Description Possible Explanation and Action
Adding Phones to the Cisco Unified Communi
Message Description Possible Explanation and Action
Message Description Possible Explanation and Action
Streaming Statistics
Streaming Statistics Area Items
Configuring Settings on the Cisco Unified IP Phone chapter
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Resolving Startup Problems
Troubleshooting and Maintenance
Troubleshooting and Maintenance Resolving Startup Problems
Identifying Error Messages
Cisco CallManager and Tftp Services Are Not Running
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Identifying Intermittent Network Outages
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Eliminating DNS or Other Connectivity Errors
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Summary Explanation
General Troubleshooting Tips
Checking Power Connection
Halfduxcollisionexceedthreshold
Phone Configuration Settings section on page 4-2for details
Performing a Basic Reset, Performing a Factory Reset,
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Metric Change Condition
Troubleshooting Tips
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
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Providing Information to Users Via a Website
How Users Access a Voice Messaging System
How Users Configure Phone Features
Supporting International Users
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Specification Value or Range
Physical and Operating Environment Specifications
Cable Specifications
Pin Number Function
Network and Access Port Pinouts
Network Port Connector
Access Port Connector
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Example User Information for These Procedures
Basic Phone Administration Steps
Adding a User From an External Ldap Directory
Proceed to Configuring the Phone section on page D-3
Proceed to the section Configuring the Phone, page D-3
Configuring the Phone
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Click Device Associations
Performing Final End User Configuration Steps
Click Save
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Installing a Wall Mount for the Cisco Unified IP Phone
Before You Begin
Figure E-2 Preparing the Handset Hookswitch
Network Port on the Phone RJ45 Connector
Installing the Phone on Wall Mount Plate
Figure E-4 RJ45 Connector in the Wall Mount Jack
Figure E-5 Mounting Holes
Firmly slide the IP phone down into place Figure E-6
Phone bracket
Installing the Bracket
Figure E-8 Mounting the Wall Bracket
Figure E-9 Attaching the Phone Bracket
Figure E-10 Preparing the Handset Hookswitch
Figure E-11 Attaching the Cables
Figure E-12 Attaching the Phone to the Wall Bracket
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ADA Non-Lockable Wall Mount Kit for 6900 Series
Cisco Unified IP Phone Non-Lockable Wall Mount
Package includes these items
Components
Install Non-Lockable Wall Mount Kit for Phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Proceed to Before You Begin, page E-2
Remove Phone from Non-Lockable Wall Mount
Figure F-7
Figure F-8
Protocol
Features
Protocol Features
Sccp SIP
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Numerics
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7
IN-8