Cisco Systems 6901 manual Status Messages, Message Description Possible Explanation and Action

Page 84

Chapter 6 Monitoring the Cisco Unified IP Phone Remotely

Device Logs

•Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from a phone crash.

•Status Messages—Displays up to the 30 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the Web page of the phone. Table 6-6describes the status messages that may be displayed.

•Debug Display—Displays debug messages that might be useful to the Cisco Technical Assistance Center (TAC) if you require assistance with troubleshooting.

Status Messages

The Status Messages web page displays up to 30 of the most recent status messages that the phone has generated since it was last powered up. You can access the Status Messages web page even if the phone is not running. Table 6-6describes the status messages. This table also includes possible explanations and actions to troubleshoot errors.

Table 6-6

Status Messages on the Cisco Unified IP Phone 6900 Series Phones

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

CFG file not found

The name-based and default configura-

The configuration file for a phone is created when the

 

 

tion file was not found on the TFTP

phone is added to the Cisco Unified Communications

 

 

Server.

Manager database. If the phone has not been added to

 

 

 

the Cisco Unified Communications Manager

 

 

 

database, the TFTP server generates a CFG File Not

 

 

 

Found response.

 

 

 

• Phone is not registered with Cisco Unified Com-

 

 

 

munications Manager.

 

 

 

You must manually add the phone to Cisco

 

 

 

Unified Communications Manager if you are not

 

 

 

allowing phones to auto-register. See the

 

 

 

“Adding Phones to the Cisco Unified Communi-

 

 

 

cations Manager Database” section on page 2-7

 

 

 

for details.

 

 

 

• If you are using DHCP, verify that the DHCP

 

 

 

server is pointing to the correct TFTP server.

 

 

 

• If you are using static IP addresses, check the

 

 

 

TFTP server configuration.

 

 

 

CFG TFTP Size Error

The configuration file is too large for the

Power cycle the phone.

 

 

file system on the phone.

 

 

 

 

 

Checksum Error

 

Downloaded software file is corrupted.

Obtain a new copy of the phone firmware and place it

 

 

 

in the TFTPPath directory. You should only copy files

 

 

 

into this directory when the TFTP server software is

 

 

 

shut down, otherwise the files may be corrupted.

 

 

 

 

 

Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

6-10

OL-23874-01

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Contents Americas Headquarters Text Part Number OL-23874-01Page N T E N T S Manager Disabling and Enabling Web Page Access Network and Access Port Pinouts C-3 Installing the Bracket E-8 OL-23874-01 Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesCisco Product Security Overview Document Conventions Convention DescriptionItalic font Italic screen fontAn Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 1shows the main components of the Cisco Unified IP PhoneOL-23874-01 2shows the main components of the Cisco Unified IP Phone OL-23874-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System GuideSupporting 802.1X Authentication on Cisco Unified IP Phones section on page 1-17forSee the LLDP-MED and Cisco Discovery Protocol 701/technologieswhitepaper0900aecd804cd46dCommunications Manager Security Guide Cisco Unified Communications ManagerSystem Guide Related TopicsFeature Overview Configuring Telephony FeaturesProviding Users with Feature Information Related TopicOL-23874-01 Refer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Security, refer to the Cisco Unified Communications ManagerOverview of Supported Security Features Feature DescriptionPhone section on page 3-10for more information IP Phones section on page 1-17for more information Voice Quality MetricsUnderstanding Security Profiles Establishing and Identifying Protected Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewRequired Network Components Best Practices-Requirements and Recommendations OL-23874-01 Purpose For More Information Communications Manager Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones User Guide Administration and System Guides Terminology DifferencesRefer to Cisco Unified IP Phone 6901 A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information About PowerUnderstanding the Phone Startup Process Purpose Related TopicsObtaining an IP Address Adding Phones with Auto-Registration Method Address?Adding Phones with Auto-Registration and Taps Adding Phones Using the BAT Phone Template ProcedureUsing Cisco Unified IP Phones with Different Protocols Converting a New Phone from Sccp to SIPDetermining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an Sccp and SIP EnvironmentBefore You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsHandset Speakerphone Cisco Unified IP Phone 6911 OnlyInstalling the Cisco Unified IP Phone See the Network and Access Ports section onCisco Unified IP Phone 6901 Cable Connections Cisco Unified IP Phone 6911 Cable Connections Footstand 3illustrates the footstand on the Cisco Unified IP PhoneHigher Viewing Angle Lower Viewing AngleConfiguring Startup Network Settings Mounting the Phone to the WallVerifying the Phone Startup Process Configuring Security on the Cisco Unified IP Phone Before You BeginConfiguring Settings on the Cisco Unified IP Phone Phone Settings OptionsOption Description Accessing the Phone Configuration Settings Accessing the IVR and Configuring Your Phone SettingAction IVR Code Navigating Notes OL-23874-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, BargeSystem Guide, Cisco Unified IP Phones Unified Communications ManagerFeatures and Services Guide Barge Unified Communications Manager FeaturesServices Guide Administration Guide, DirectoryForward Maximum Hop Count service parameter Manager Features and Services GuideFeatures and Services Guide,Barge Communications Manager FeaturesCodes and Forced Authorization Codes Point Configuration chapter in the CiscoConference Bridges chapter Number/Pattern Configuration chapter Administration Guide, Message WaitingConfiguration chapter System Guide, Voice Mail ConnectivityServices Guide, Monitoring Administration Guide, Cisco Unified IPPhone Configuration chapter Administration Guide, Time Period Administration Guide, Date/Time GroupAdministration Guide, Cisco Voice-Mail Adding Users to Cisco Unified Communications ManagerGiving Users Access to the User Options Web Pages Managing the User Options Web PagesUnified Communications Manager System Guide Click Save Selected/Changes Specifying Options that Appear on the User Options Web Pages OL-23874-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationNetwork Setup UDIDescription Vlan Network Statistics Table below Device Logs Status Messages Message Description Possible Explanation and ActionAdding Phones to the Cisco Unified Communi Cations Manager Database section onMessage Description Possible Explanation and Action Message Description Possible Explanation and Action Streaming Statistics Streaming Statistics Area Items Configuring Settings on the Cisco Unified IP Phone chapter OL-23874-01 Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Cisco CallManager and Tftp Services Are Not Running Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Phone Configuration Settings section on page 4-2for details HalfduxcollisionexceedthresholdResetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetPerforming a Factory Reset Performing a Basic Reset, Performing a Factory Reset,Using Voice Quality Metrics Monitoring the Voice Quality of CallsTroubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-23874-01 Providing Information to Users Via a Website How Users Configure Phone Features How Users Access a Voice Messaging SystemSupporting International Users OL-23874-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port Pinouts Network Port ConnectorAccess Port Connector Pin Number FunctionOL-23874-01 Basic Phone Administration Steps Example User Information for These ProceduresProceed to Configuring the Phone section on page D-3 Adding a User From an External Ldap DirectoryConfiguring the Phone Proceed to the section Configuring the Phone, page D-3OL-23874-01 OL-23874-01 Performing Final End User Configuration Steps Click Device AssociationsClick Save OL-23874-01 Installing a Wall Mount for the Cisco Unified IP Phone Figure E-2 Preparing the Handset Hookswitch Before You BeginInstalling the Phone on Wall Mount Plate Network Port on the Phone RJ45 ConnectorFigure E-4 RJ45 Connector in the Wall Mount Jack Figure E-5 Mounting Holes Firmly slide the IP phone down into place Figure E-6 Phone bracket Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hookswitch Figure E-11 Attaching the Cables Figure E-12 Attaching the Phone to the Wall Bracket OL-23874-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to Before You Begin, page E-2Figure F-7 Figure F-8 Features ProtocolProtocol Features Sccp SIP OL-23874-01 Numerics IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8
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6901 specifications

Cisco Systems 6901 is a versatile, compact, and powerful router designed to meet the networking needs of small to medium-sized businesses, as well as enterprise branch offices. This model is part of Cisco's ISR (Integrated Services Router) portfolio, which is known for its capability to integrate multiple services into a single platform, ensuring high efficiency and cost-effectiveness.

One of the main features of the Cisco 6901 is its ability to support advanced routing protocols, including RIP, EIGRP, OSPF, and BGP. This versatility allows for seamless integration into various network architectures, facilitating efficient communication and data transfer across multiple locations. The device is also built to handle high-bandwidth applications, making it an ideal choice for businesses that rely on robust network performance.

In terms of connectivity, Cisco 6901 offers multiple Ethernet ports, supporting both 10/100/1000 Mbps speeds. This ensures that users can connect a variety of devices, ranging from office computers to network printers, all while maintaining optimal network performance. Additionally, the router supports both LAN and WAN interfaces, providing flexibility in deployment options.

Security is a crucial aspect of networking, and the Cisco 6901 does not disappoint in this regard. It comes equipped with advanced security features, including firewall capabilities, intrusion prevention, and VPN support. These features ensure that sensitive business data is protected from unauthorized access, while also providing secure remote access for employees.

Another essential characteristic of the Cisco 6901 is its support for various multimedia applications. The router comes with Quality of Service (QoS) features that prioritize voice, video, and data traffic, ensuring high-quality performance for applications such as VoIP and video conferencing. This is particularly valuable in today's business landscape, where effective communication is critical for success.

The Cisco 6901 is also designed for ease of management and configuration. It features a user-friendly interface that simplifies the setup process, along with comprehensive monitoring tools that enable administrators to keep an eye on network performance and address any issues proactively.

In summary, the Cisco Systems 6901 is a powerful, feature-rich router that combines advanced routing capabilities with robust security measures and multimedia support. Its flexibility, ease of management, and comprehensive service integration make it an excellent choice for businesses seeking to enhance their networking infrastructure. With the Cisco 6901, organizations can achieve efficient communication, secure data exchange, and high-performance network operations, positioning themselves well for future growth.
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