Cisco Systems 6901 manual Message Description Possible Explanation and Action

Page 85

Chapter 6 Monitoring the Cisco Unified IP Phone Remotely

Device Logs

Table 6-6

Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)

 

 

 

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

 

 

 

DHCP timeout

 

DHCP server did not respond.

• Network is busy—The errors should resolve

 

 

 

 

themselves when the network load reduces.

 

 

 

 

• No network connectivity between the DHCP

 

 

 

 

server and the phone—Verify the network con-

 

 

 

 

nections.

 

 

 

 

• DHCP server is down—Check the DHCP server

 

 

 

 

configuration.

 

 

 

 

• Errors persist—Consider assigning a static IP

 

 

 

 

address.

 

 

 

 

 

 

 

DNS timeout

 

DNS server did not respond.

• Network is busy—The errors should resolve

 

 

 

 

themselves when the network load reduces.

 

 

 

 

• No network connectivity between the DNS server

 

 

 

 

and the phone—Verify the network connections.

 

 

 

 

• DNS server is down—Check the DNS server

 

 

 

 

configuration.

 

 

 

 

 

 

DNS unknown host

DNS could not resolve the name of the

• Verify that the host names of the TFTP server or

 

 

 

TFTP server or Cisco Unified Communi-

Cisco Unified Communications Manager are

 

 

 

cations Manager.

configured properly in DNS.

 

 

 

 

• Consider using IP addresses rather than host

 

 

 

 

names.

 

 

 

 

 

 

 

Duplicate IP

 

Another device is using the IP address

• If the phone has a static IP address, verify that

 

 

 

assigned to the phone.

you have not assigned a duplicate IP address.

 

 

 

 

• If you are using DHCP, check the DHCP server

 

 

 

 

configuration.

 

 

 

 

 

 

Error update locale

One or more localization files could not

From Cisco Unified Operating System Administra-

 

 

 

be found in the TFTPPath directory or

tion, check that the following files are located within

 

 

 

were not valid. The locale was not

subdirectories in the TFTP File Management:

 

 

 

changed.

• Located in subdirectory with the same name as

 

 

 

 

 

 

 

 

network locale:

 

 

 

 

–

tones.xml

 

 

 

 

• Located in subdirectory with the same name as

 

 

 

 

user locale:

 

 

 

 

–

glyphs.xml

 

 

 

 

–

dictionary.xml

 

 

 

 

–

kate.xml

 

 

 

 

 

 

 

File not found

 

The phone cannot locate, on the TFTP

From Cisco Unified Operating System Administra-

 

 

 

server, the phone load file that is

tion, make sure that the phone load file is on the TFTP

 

 

 

specified in the phone configuration file.

server, and that the entry in the configuration file is

 

 

 

 

correct.

 

 

 

 

 

 

 

 

 

 

IP address released

The phone has been configured to release

The phone remains idle until it is power cycled or you

 

 

 

its IP address.

reset the DHCP address.

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-23874-01

 

 

 

 

 

6-11

 

 

 

 

 

 

 

 

Page 84 Page 86
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Contents Text Part Number OL-23874-01 Americas HeadquartersPage N T E N T S Manager Disabling and Enabling Web Page Access Network and Access Port Pinouts C-3 Installing the Bracket E-8 OL-23874-01 Audience OverviewOrganization Chapter DescriptionCisco Unified IP Phone 6900 Series Related DocumentationCisco Product Security Overview Convention Description Document ConventionsItalic font Italic screen fontAn Overview of the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901OL-23874-01 2shows the main components of the Cisco Unified IP Phone OL-23874-01 What Networking Protocols are Used? Dynamic Host Configuration Protocol chapterNetworking Protocol Purpose Usage Notes Communications Manager System GuideUnified IP Phones section on page 1-17for Supporting 802.1X Authentication on CiscoSee the LLDP-MED and Cisco Discovery Protocol 701/technologieswhitepaper0900aecd804cd46dCisco Unified Communications Manager Communications Manager Security GuideSystem Guide Related TopicsConfiguring Telephony Features Feature OverviewRelated Topic Providing Users with Feature InformationOL-23874-01 Topic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Security, refer to the Cisco Unified Communications ManagerFeature Description Overview of Supported Security FeaturesPhone section on page 3-10for more information Voice Quality Metrics IP Phones section on page 1-17for more informationUnderstanding Security Profiles Establishing and Identifying Protected Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components Best Practices-Requirements and Recommendations OL-23874-01 Purpose For More Information Communications Manager Administration Communications Manager Administration GuideChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Terminology Differences User Guide Administration and System GuidesRefer to Cisco Unified IP Phone 6901 A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information About Power Understanding Phone Configuration FilesPurpose Related Topics Understanding the Phone Startup ProcessObtaining an IP Address Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Procedure Adding Phones Using the BAT Phone TemplateConverting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsDeploying a Phone in an Sccp and SIP Environment Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports Cisco Unified Communications Manager ConfigurationSpeakerphone Cisco Unified IP Phone 6911 Only HandsetSee the Network and Access Ports section on Installing the Cisco Unified IP PhoneCisco Unified IP Phone 6901 Cable Connections Cisco Unified IP Phone 6911 Cable Connections 3illustrates the footstand on the Cisco Unified IP Phone FootstandLower Viewing Angle Higher Viewing AngleMounting the Phone to the Wall Configuring Startup Network SettingsVerifying the Phone Startup Process Before You Begin Configuring Security on the Cisco Unified IP PhonePhone Settings Options Configuring Settings on the Cisco Unified IP PhoneOption Description Accessing the IVR and Configuring Your Phone Setting Accessing the Phone Configuration SettingsAction IVR Code Navigating Notes OL-23874-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Guide, Cisco Unified IP Phones Unified Communications ManagerUnified Communications Manager Features Features and Services Guide BargeServices Guide Administration Guide, DirectoryManager Features and Services Guide Forward Maximum Hop Count service parameterFeatures and Services Guide,Barge Communications Manager FeaturesPoint Configuration chapter in the Cisco Codes and Forced Authorization CodesConference Bridges chapter Administration Guide, Message Waiting Number/Pattern Configuration chapterConfiguration chapter System Guide, Voice Mail ConnectivityAdministration Guide, Cisco Unified IP Services Guide, MonitoringPhone Configuration chapter Administration Guide, Date/Time Group Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Giving Users Access to the User Options Web PagesUnified Communications Manager System Guide Click Save Selected/Changes Specifying Options that Appear on the User Options Web Pages OL-23874-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessUDI Network SetupDescription Vlan Network Statistics Table below Device Logs Message Description Possible Explanation and Action Status MessagesAdding Phones to the Cisco Unified Communi Cations Manager Database section onMessage Description Possible Explanation and Action Message Description Possible Explanation and Action Streaming Statistics Streaming Statistics Area Items Configuring Settings on the Cisco Unified IP Phone chapter OL-23874-01 Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Cisco CallManager and Tftp Services Are Not Running Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network OutagesVerifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsChecking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Phone Configuration Settings section on page 4-2for detailsPerforming a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Performing a Basic Reset, Performing a Factory Reset,Monitoring the Voice Quality of Calls Using Voice Quality MetricsMetric Change Condition Troubleshooting TipsCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationOL-23874-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Phone FeaturesSupporting International Users OL-23874-01 Specification Value or Range Physical and Operating Environment SpecificationsCable Specifications Network Port Connector Network and Access Port PinoutsAccess Port Connector Pin Number FunctionOL-23874-01 Example User Information for These Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone section on page D-3Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneOL-23874-01 OL-23874-01 Click Device Associations Performing Final End User Configuration StepsClick Save OL-23874-01 Installing a Wall Mount for the Cisco Unified IP Phone Before You Begin Figure E-2 Preparing the Handset HookswitchNetwork Port on the Phone RJ45 Connector Installing the Phone on Wall Mount PlateFigure E-4 RJ45 Connector in the Wall Mount Jack Figure E-5 Mounting Holes Firmly slide the IP phone down into place Figure E-6 Phone bracket Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hookswitch Figure E-11 Attaching the Cables Figure E-12 Attaching the Phone to the Wall Bracket OL-23874-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsInstall Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to Before You Begin, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Protocol FeaturesProtocol Features Sccp SIP OL-23874-01 Numerics IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8
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6901 specifications

Cisco Systems 6901 is a versatile, compact, and powerful router designed to meet the networking needs of small to medium-sized businesses, as well as enterprise branch offices. This model is part of Cisco's ISR (Integrated Services Router) portfolio, which is known for its capability to integrate multiple services into a single platform, ensuring high efficiency and cost-effectiveness.

One of the main features of the Cisco 6901 is its ability to support advanced routing protocols, including RIP, EIGRP, OSPF, and BGP. This versatility allows for seamless integration into various network architectures, facilitating efficient communication and data transfer across multiple locations. The device is also built to handle high-bandwidth applications, making it an ideal choice for businesses that rely on robust network performance.

In terms of connectivity, Cisco 6901 offers multiple Ethernet ports, supporting both 10/100/1000 Mbps speeds. This ensures that users can connect a variety of devices, ranging from office computers to network printers, all while maintaining optimal network performance. Additionally, the router supports both LAN and WAN interfaces, providing flexibility in deployment options.

Security is a crucial aspect of networking, and the Cisco 6901 does not disappoint in this regard. It comes equipped with advanced security features, including firewall capabilities, intrusion prevention, and VPN support. These features ensure that sensitive business data is protected from unauthorized access, while also providing secure remote access for employees.

Another essential characteristic of the Cisco 6901 is its support for various multimedia applications. The router comes with Quality of Service (QoS) features that prioritize voice, video, and data traffic, ensuring high-quality performance for applications such as VoIP and video conferencing. This is particularly valuable in today's business landscape, where effective communication is critical for success.

The Cisco 6901 is also designed for ease of management and configuration. It features a user-friendly interface that simplifies the setup process, along with comprehensive monitoring tools that enable administrators to keep an eye on network performance and address any issues proactively.

In summary, the Cisco Systems 6901 is a powerful, feature-rich router that combines advanced routing capabilities with robust security measures and multimedia support. Its flexibility, ease of management, and comprehensive service integration make it an excellent choice for businesses seeking to enhance their networking infrastructure. With the Cisco 6901, organizations can achieve efficient communication, secure data exchange, and high-performance network operations, positioning themselves well for future growth.
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