Cisco Systems 6901 manual Identifying Error Messages

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Chapter 7 Troubleshooting and Maintenance

Resolving Startup Problems

In addition, problems with security may prevent the phone from starting up properly. See the “General Troubleshooting Tips” section on page 7-8for more information.

Identifying Error Messages

As the phone cycles through the startup process, you can access status messages that might provide you with information about the cause of a problem. See the “Device Logs” section on page 6-9for instructions about accessing status messages.

Checking Network Connectivity

If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running.

Verifying TFTP Server Settings

You can determine the IP address of the TFTP server used by the phone by pressing the *, #, and 0 buttons simultaneously, entering the password, and then following the voice prompts to review the network setting.

If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP Server 1 option. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1.

If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check the IP address configured in Option 150 or Option 66.

You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1for instructions.

Verifying IP Addressing and Routing

You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.

On the Cisco Unified IP Phone, press the *, #, and 0 buttons simultaneously, enter the password, and then follow the voice prompts to review the following options:

•IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1for instructions.

If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a00800f0804.shtml

Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

OL-23874-01

7-3

 

 

 

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Contents Text Part Number OL-23874-01 Americas HeadquartersPage N T E N T S Manager Disabling and Enabling Web Page Access Network and Access Port Pinouts C-3 Installing the Bracket E-8 OL-23874-01 Audience OverviewOrganization Chapter DescriptionCisco Unified IP Phone 6900 Series Related DocumentationCisco Product Security Overview Convention Description Document ConventionsItalic font Italic screen fontAn Overview of the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901OL-23874-01 2shows the main components of the Cisco Unified IP Phone OL-23874-01 What Networking Protocols are Used? Dynamic Host Configuration Protocol chapterNetworking Protocol Purpose Usage Notes Communications Manager System GuideUnified IP Phones section on page 1-17for Supporting 802.1X Authentication on CiscoSee the LLDP-MED and Cisco Discovery Protocol 701/technologieswhitepaper0900aecd804cd46dCisco Unified Communications Manager Communications Manager Security GuideSystem Guide Related TopicsConfiguring Telephony Features Feature OverviewRelated Topic Providing Users with Feature InformationOL-23874-01 Topic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Security, refer to the Cisco Unified Communications ManagerOverview of Supported Security Features Feature DescriptionPhone section on page 3-10for more information Voice Quality Metrics IP Phones section on page 1-17for more informationUnderstanding Security Profiles Establishing and Identifying Protected Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components Best Practices-Requirements and Recommendations OL-23874-01 Purpose For More Information Communications Manager Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones User Guide Administration and System Guides Terminology DifferencesRefer to Cisco Unified IP Phone 6901 A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutagePower Type Guidelines Obtaining Additional Information About Power Understanding Phone Configuration FilesPurpose Related Topics Understanding the Phone Startup ProcessObtaining an IP Address Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Procedure Adding Phones Using the BAT Phone TemplateConverting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsDeploying a Phone in an Sccp and SIP Environment Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports Cisco Unified Communications Manager ConfigurationSpeakerphone Cisco Unified IP Phone 6911 Only HandsetSee the Network and Access Ports section on Installing the Cisco Unified IP PhoneCisco Unified IP Phone 6901 Cable Connections Cisco Unified IP Phone 6911 Cable Connections 3illustrates the footstand on the Cisco Unified IP Phone FootstandLower Viewing Angle Higher Viewing AngleConfiguring Startup Network Settings Mounting the Phone to the WallVerifying the Phone Startup Process Before You Begin Configuring Security on the Cisco Unified IP PhoneConfiguring Settings on the Cisco Unified IP Phone Phone Settings OptionsOption Description Accessing the IVR and Configuring Your Phone Setting Accessing the Phone Configuration SettingsAction IVR Code Navigating Notes OL-23874-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Guide, Cisco Unified IP Phones Unified Communications ManagerUnified Communications Manager Features Features and Services Guide BargeServices Guide Administration Guide, DirectoryManager Features and Services Guide Forward Maximum Hop Count service parameterFeatures and Services Guide,Barge Communications Manager FeaturesCodes and Forced Authorization Codes Point Configuration chapter in the CiscoConference Bridges chapter Administration Guide, Message Waiting Number/Pattern Configuration chapterConfiguration chapter System Guide, Voice Mail ConnectivityServices Guide, Monitoring Administration Guide, Cisco Unified IPPhone Configuration chapter Administration Guide, Date/Time Group Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Adding Users to Cisco Unified Communications ManagerGiving Users Access to the User Options Web Pages Managing the User Options Web PagesUnified Communications Manager System Guide Click Save Selected/Changes Specifying Options that Appear on the User Options Web Pages OL-23874-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessUDI Network SetupDescription Vlan Network Statistics Table below Device Logs Message Description Possible Explanation and Action Status MessagesAdding Phones to the Cisco Unified Communi Cations Manager Database section onMessage Description Possible Explanation and Action Message Description Possible Explanation and Action Streaming Statistics Streaming Statistics Area Items Configuring Settings on the Cisco Unified IP Phone chapter OL-23874-01 Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Cisco CallManager and Tftp Services Are Not Running Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network OutagesVerifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Phone Configuration Settings section on page 4-2for detailsPerforming a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Performing a Basic Reset, Performing a Factory Reset,Monitoring the Voice Quality of Calls Using Voice Quality MetricsMetric Change Condition Troubleshooting TipsCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationOL-23874-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Phone FeaturesSupporting International Users OL-23874-01 Specification Value or Range Physical and Operating Environment SpecificationsCable Specifications Network Port Connector Network and Access Port PinoutsAccess Port Connector Pin Number FunctionOL-23874-01 Example User Information for These Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone section on page D-3Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneOL-23874-01 OL-23874-01 Click Device Associations Performing Final End User Configuration StepsClick Save OL-23874-01 Installing a Wall Mount for the Cisco Unified IP Phone Before You Begin Figure E-2 Preparing the Handset HookswitchNetwork Port on the Phone RJ45 Connector Installing the Phone on Wall Mount PlateFigure E-4 RJ45 Connector in the Wall Mount Jack Figure E-5 Mounting Holes Firmly slide the IP phone down into place Figure E-6 Phone bracket Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hookswitch Figure E-11 Attaching the Cables Figure E-12 Attaching the Phone to the Wall Bracket OL-23874-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsInstall Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to Before You Begin, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Protocol FeaturesProtocol Features Sccp SIP OL-23874-01 Numerics IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8
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6901 specifications

Cisco Systems 6901 is a versatile, compact, and powerful router designed to meet the networking needs of small to medium-sized businesses, as well as enterprise branch offices. This model is part of Cisco's ISR (Integrated Services Router) portfolio, which is known for its capability to integrate multiple services into a single platform, ensuring high efficiency and cost-effectiveness.

One of the main features of the Cisco 6901 is its ability to support advanced routing protocols, including RIP, EIGRP, OSPF, and BGP. This versatility allows for seamless integration into various network architectures, facilitating efficient communication and data transfer across multiple locations. The device is also built to handle high-bandwidth applications, making it an ideal choice for businesses that rely on robust network performance.

In terms of connectivity, Cisco 6901 offers multiple Ethernet ports, supporting both 10/100/1000 Mbps speeds. This ensures that users can connect a variety of devices, ranging from office computers to network printers, all while maintaining optimal network performance. Additionally, the router supports both LAN and WAN interfaces, providing flexibility in deployment options.

Security is a crucial aspect of networking, and the Cisco 6901 does not disappoint in this regard. It comes equipped with advanced security features, including firewall capabilities, intrusion prevention, and VPN support. These features ensure that sensitive business data is protected from unauthorized access, while also providing secure remote access for employees.

Another essential characteristic of the Cisco 6901 is its support for various multimedia applications. The router comes with Quality of Service (QoS) features that prioritize voice, video, and data traffic, ensuring high-quality performance for applications such as VoIP and video conferencing. This is particularly valuable in today's business landscape, where effective communication is critical for success.

The Cisco 6901 is also designed for ease of management and configuration. It features a user-friendly interface that simplifies the setup process, along with comprehensive monitoring tools that enable administrators to keep an eye on network performance and address any issues proactively.

In summary, the Cisco Systems 6901 is a powerful, feature-rich router that combines advanced routing capabilities with robust security measures and multimedia support. Its flexibility, ease of management, and comprehensive service integration make it an excellent choice for businesses seeking to enhance their networking infrastructure. With the Cisco 6901, organizations can achieve efficient communication, secure data exchange, and high-performance network operations, positioning themselves well for future growth.
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