Page 12
Preface
Document Conventions
This document uses the following conventions:
Convention | Description |
| |
boldface font | Commands and keywords are in boldface. |
| |
italic font | Arguments for which you supply values are in italics. |
| | |
[ | ] | Elements in square brackets are optional. |
| |
{ x y z } | Alternative keywords are grouped in braces and separated by vertical bars. |
| |
[ x y z ] | Optional alternative keywords are grouped in brackets and separated by |
| | vertical bars. |
| |
string | A nonquoted set of characters. Do not use quotation marks around the |
| | string or the string will include the quotation marks. |
| |
screen font | Terminal sessions and information the system displays are in screen font. |
| |
boldface screen font | Information you must enter is in boldface screen font. |
italic screen font | Arguments for which you supply values are in italic screen font. |
| | |
^ | | The symbol ^ represents the key labeled Control—for example, the key |
| | combination ^D in a screen display means hold down the Control key |
| | while you press the D key. |
| | |
< | > | Nonprinting characters, such as passwords are in angle brackets. |
| | |
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Warnings use the following convention:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Contents
Americas Headquarters
Text Part Number OL-23874-01
Page
N T E N T S
Manager
Disabling and Enabling Web Page Access
Network and Access Port Pinouts C-3
Installing the Bracket E-8
OL-23874-01
Overview
Audience
Organization
Chapter Description
Related Documentation
Cisco Unified IP Phone 6900 Series
Cisco Product Security Overview
Document Conventions
Convention Description
Italic font
Italic screen font
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901
1shows the main components of the Cisco Unified IP Phone
OL-23874-01
2shows the main components of the Cisco Unified IP Phone
OL-23874-01
Dynamic Host Configuration Protocol chapter
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
Communications Manager System Guide
Supporting 802.1X Authentication on Cisco
Unified IP Phones section on page 1-17for
See the LLDP-MED and Cisco Discovery Protocol
701/technologieswhitepaper0900aecd804cd46d
Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Related Topics
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Related Topic
OL-23874-01
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
Communications Manager
Security, refer to the Cisco Unified Communications Manager
Overview of Supported Security Features
Feature Description
Phone section on page 3-10for more information
IP Phones section on page 1-17for more information
Voice Quality Metrics
Understanding Security Profiles
Establishing and Identifying Protected Calls
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best Practices-Requirements and Recommendations
OL-23874-01
Purpose For More Information
Communications Manager Administration Guide
Communications Manager Administration
Chapter in the Cisco Unified Communications Manager
Installing Cisco Unified IP Phones
User Guide Administration and System Guides
Terminology Differences
Refer to Cisco Unified IP Phone 6901
A P T E R
Cisco Communications Manager Administration Guide
Providing Power to the Cisco Unified IP Phone
Power Guidelines
Power Outage
Power Type Guidelines
Understanding Phone Configuration Files
Obtaining Additional Information About Power
Understanding the Phone Startup Process
Purpose Related Topics
Obtaining an IP Address
Adding Phones with Auto-Registration
Method Address?
Adding Phones with Auto-Registration and Taps
Adding Phones Using the BAT Phone Template
Procedure
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Determining the MAC Address for a Cisco Unified IP Phone
Deploying a Phone in an Sccp and SIP Environment
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports
Handset
Speakerphone Cisco Unified IP Phone 6911 Only
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
Cisco Unified IP Phone 6901 Cable Connections
Cisco Unified IP Phone 6911 Cable Connections
Footstand
3illustrates the footstand on the Cisco Unified IP Phone
Higher Viewing Angle
Lower Viewing Angle
Configuring Startup Network Settings
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Security on the Cisco Unified IP Phone
Before You Begin
Configuring Settings on the Cisco Unified IP Phone
Phone Settings Options
Option Description
Accessing the Phone Configuration Settings
Accessing the IVR and Configuring Your Phone Setting
Action IVR Code Navigating Notes
OL-23874-01
Configuring Features, Templates, Services, and Users
Feature Description Configuration Reference
Features and Services Guide, Barge
System Guide, Cisco Unified IP Phones
Unified Communications Manager
Features and Services Guide Barge
Unified Communications Manager Features
Services Guide
Administration Guide, Directory
Forward Maximum Hop Count service parameter
Manager Features and Services Guide
Features and Services Guide,Barge
Communications Manager Features
Codes and Forced Authorization Codes
Point Configuration chapter in the Cisco
Conference Bridges chapter
Number/Pattern Configuration chapter
Administration Guide, Message Waiting
Configuration chapter
System Guide, Voice Mail Connectivity
Services Guide, Monitoring
Administration Guide, Cisco Unified IP
Phone Configuration chapter
Administration Guide, Time Period
Administration Guide, Date/Time Group
Administration Guide, Cisco Voice-Mail
Adding Users to Cisco Unified Communications Manager
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Unified Communications Manager System Guide
Click Save Selected/Changes
Specifying Options that Appear on the User Options Web Pages
OL-23874-01
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Http//IPaddress
Disabling and Enabling Web Page Access
Device Information
Network Setup
UDI
Description
Vlan
Network Statistics
Table below
Device Logs
Status Messages
Message Description Possible Explanation and Action
Adding Phones to the Cisco Unified Communi
Cations Manager Database section on
Message Description Possible Explanation and Action
Message Description Possible Explanation and Action
Streaming Statistics
Streaming Statistics Area Items
Configuring Settings on the Cisco Unified IP Phone chapter
OL-23874-01
Troubleshooting and Maintenance
Resolving Startup Problems
Troubleshooting and Maintenance Resolving Startup Problems
Identifying Error Messages
Cisco CallManager and Tftp Services Are Not Running
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Identifying Intermittent Network Outages
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
General Troubleshooting Tips
Checking Power Connection
Summary Explanation
Phone Configuration Settings section on page 4-2for details
Halfduxcollisionexceedthreshold
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Performing a Basic Reset, Performing a Factory Reset,
Using Voice Quality Metrics
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Metric Change Condition
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
OL-23874-01
Providing Information to Users Via a Website
How Users Configure Phone Features
How Users Access a Voice Messaging System
Supporting International Users
OL-23874-01
Physical and Operating Environment Specifications
Specification Value or Range
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Access Port Connector
Pin Number Function
OL-23874-01
Basic Phone Administration Steps
Example User Information for These Procedures
Proceed to Configuring the Phone section on page D-3
Adding a User From an External Ldap Directory
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
OL-23874-01
OL-23874-01
Performing Final End User Configuration Steps
Click Device Associations
Click Save
OL-23874-01
Installing a Wall Mount for the Cisco Unified IP Phone
Figure E-2 Preparing the Handset Hookswitch
Before You Begin
Installing the Phone on Wall Mount Plate
Network Port on the Phone RJ45 Connector
Figure E-4 RJ45 Connector in the Wall Mount Jack
Figure E-5 Mounting Holes
Firmly slide the IP phone down into place Figure E-6
Phone bracket
Installing the Bracket
Figure E-8 Mounting the Wall Bracket
Figure E-9 Attaching the Phone Bracket
Figure E-10 Preparing the Handset Hookswitch
Figure E-11 Attaching the Cables
Figure E-12 Attaching the Phone to the Wall Bracket
OL-23874-01
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Components
Package includes these items
Install Non-Lockable Wall Mount Kit for Phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Remove Phone from Non-Lockable Wall Mount
Proceed to Before You Begin, page E-2
Figure F-7
Figure F-8
Features
Protocol
Protocol Features
Sccp SIP
OL-23874-01
Numerics
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7
IN-8