Cisco Systems SPA525G2 manual Recording a Live Call, Viewing and Returning Calls

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Using Basic Phone Functions	3
Using Basic Phone Functions
Recording a Live Call

To return to the original call, use the following method:

STEP 1 Use the navigation button to select the call.

STEP 2 Press Resume to reconnect to the call.

Recording a Live Call

If this feature is available on your phone, you can record a call.

STEP 1 Press LiveRcd. This puts the other party on hold and initiates a call to the configured live record number.

STEP 2 Press LiveRcd again to stop the recording.

Viewing and Returning Calls

You can view, edit, and return calls by looking the number up in the call history. For example, the IP phone screen on your IP phone notifies you if a call came in that was unanswered. To return the missed call, you can press Missed to view a list of missed calls and dial a selected number.

To redial any call by selecting it from a call history list:

STEP 1 Press Setup.

STEP 2 Scroll to Call History and press Select.

STEP 3 Scroll to the desired list, such as Missed Calls, and press Select.

If a call is from an outside line or a long distance number, it might be necessary to edit the call before returning it. For example, it might be necessary to add a prefix digit that your system requires for an outgoing call. You can:

•Press Dial to dial the number that called you.

•Press EditDial to edit the number before calling it, and then press Dial.

Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide

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Contents User Guide Contents Getting Started Installing Your PhoneContents Using Basic Phone Functions Using Advanced Phone FunctionsContents Appendix a Where to Go From HereGetting Started OverviewGetting Started Caring for Your Phone Understanding Your Phone Lines and Buttons Phone ComponentsIP Phone Components Phone Feature Description Softkey Buttons Softkey ButtonsPhone. See Setting Do Not Disturb, on You. See Viewing and Returning Missed Calls, onConference Call, on Personal Address Book, onCalls, on With Your Bluetooth-Enabled Mobile Phone,Extension. See Picking Up a Call, on Getting Started Using Keypad Shortcuts Using the Keypad and Buttons with MenusUsing the Navigation Button Entering Numbers and Text in Fields Key Character SetUsing Phone Hardware and Accessories Using the SpeakerphoneUsing Wired and Wireless Headsets Connecting the HeadsetConnecting Bluetooth Headsets Select User Preferences Bluetooth ConfigurationScroll to User Preferences Bluetooth Configuration Using a Headset with Your IP Phone Using the Cisco Attendant Console Switching Between the Handset, Headset, SpeakerphoneChanging the Cisco SPA500DS Attendant Console Display Installing Your Phone Before You BeginConnecting the Handset Installing Your PhoneNumber Component Optional Attaching the Desk Stand Optional Mounting the Phone to the WallConnecting Your Phone to the Network Connecting Your Phone PowerConnecting Your Phone to the Wired Network Connecting Your Phone to the Wireless Network Determine Your Wireless Router Security TypeInstalling Your Phone Setting the Phone Wireless Connection Scroll to Network Configuration and press SelectPush Button Configuration Using Wi-Fi Protected SetupPIN Configuration Manually Adding a Wireless Profile Manually add the network. See Manually Adding a Network,Manually Adding a Network Uploading Security Certificates to the Phone Verifying Phone Startup Updating Your Phone FirmwareUpdating Your Phone Firmware Using Basic Phone Functions Using Basic Phone Functions Adjusting Call Volume and MutingPlacing or Answering a Call Using Mute Putting a Call on HoldResuming a Call Ending a CallTransferring Calls Managing Call WaitingRecording a Live Call Viewing and Returning CallsSetting Do Not Disturb Forwarding CallsConfiguring Call Waiting Choose Call PreferencesPicking Up a Call Placing a Three-Way Conference CallUsing the Phone Directories Using Your Personal Address BookAdding a New Contact Personal Address BookCopying a Contact Searching for a ContactDeleting a Contact Using the Corporate DirectoryEditing a Contact Using the Call History Lists Viewing the Call History ListsDeleting a Call History List Calling from the Call History ListsAccessing Voicemail Deleting an Entry from the Call History ListsSaving a Call History List Number to Your Directory Press Option and select Delete EntryUsing Advanced Phone Functions Using Your Bluetooth-Enabled Mobile PhoneEnabling Bluetooth Using Advanced Phone FunctionsInitiating Pairing from the Cisco SPA525G2 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone Verifying that the Cisco SPA525G2 is PairedScroll to User Preferences and press Select Scroll to Bluetooth Profiles and press the Right Arrow keySelect Personal Address Book Making a Mobile Phone Call through the Cisco SPA525G2 Cisco SPA525G2 to Your Mobile Phone section onReceiving Mobile Phone Calls by using the Cisco SPA525G2 Charging Your Mobile Phone Using Your Cisco SPA525G2 Playing MP3 Files on Your Phone Creating the PlaylistPlaying Songs Controlling the AudioCustomizing Your IP Phone Screen Setting the Screen Backlight TimerChanging the Screen Contrast Configuring the Phone Screen Saver Restarting Your Phone Scroll to Device Administration and press SelectChanging the Phone Wallpaper Viewing Product Information Viewing Phone, Network, and Call InformationViewing Network Information Select Wi-Fi Configuration and press the Right Arrow key Viewing the Wireless Connection StatusViewing Peripheral Status Advanced Menus for Technical Support Personnel CDP Vlan Vlan IDSupport Product DocumentationWhere to Go From Here Cisco Small BusinessFCC and IC Statement Power Adapter StatementFederal Communication Commission Interference Statement Industry Canada Statement FCC Radiation Exposure Statement